Summary

Overview

Work History

Education

Skills

Certification

Timeline

Baraa Ghonaim

Collection Specialist

Al Khobar,

Summary

Experienced Collections Specialist bringing more than nine years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Overview

16

16

years of professional experience

4

4

years of post-secondary education

3

3

Certificates

Work History

Collections Specialist

MEEM - Gulf International Bank

Al Khobar

10.2021 - Current

Trained new team members on scripts, company services, and collection strategies.
Achieved performance goals on consistent basis.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Prepared and submitted legal documents to initiate court proceedings.
Maintained accurate records of customer accounts, payments and payment plans.

Worked in call center environment handling manual and automatically dialed outbound calls.

Branch Manager

MEEM - Gulf International Bank

Jeddah

10.2020 - 10.2021

Met deadlines by proactively managing individual and team tasks and streamlining processes.
Assessed employee performance and developed improvement plans.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Examined customer loan applications for loan approvals and denials.
Submitted loan applications to underwriter for verification and recommendation.
Complied with regulatory guidelines and requirements.
Resolved various issues impacting sales management and business operations.

Customer Service Team Leader

MEEM - Gulf International Bank

Jeddah

10.2019 - 10.2020

Trained and supervised team of customer service representatives in providing quality service to customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Used CRM and Excel to keep records of customer interactions, customer accounts, and file documents.
Leveraged sales expertise to promote products and capitalize on upsell opportunities.

Customer Service Representative

MEEM - Gulf International Bank

Jeddah

02.2014 - 10.2019

Offered advice and assistance to customers, paying attention to special needs or wants.
Updated account information to maintain customer records.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Reached out to customers after completed sales to suggest additional service or product purchases.

IT Network Administrator

Arabian Auto Agency

Jeddah

01.2012 - 01.2013

Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
Supported implementation of warehouse management system software applications to enable centralized management of tasks.

Senior Marketing Officer

Kamal Osman Jamjoom

Jeddah

01.2008 - 01.2012

Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
Strengthened outreach by coordinating events to maximize marketing initiatives.

Marketing Officer

Rabia Trading and Agriculture

01.2007

Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Continually maintained and improved company's reputation and positive image in markets served.

Education

Bachelor of Political Science - International Political Economy

King Abdulaziz University, Jeddah, Saudi Arabia

01.2008 - 01.2012

Faculty of Economics and Administration

Skills

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Certification

Anti-bribery And Anti-Corruption

Timeline

Collections Specialist - MEEM - Gulf International Bank

10.2021 - Current

Branch Manager - MEEM - Gulf International Bank

10.2020 - 10.2021

Customer Service Team Leader - MEEM - Gulf International Bank

10.2019 - 10.2020

Anti-bribery And Anti-Corruption

01-2019

Retail banking professional foundation RBPFC

01-2015

Customer Service Representative - MEEM - Gulf International Bank

02.2014 - 10.2019

Cisco network plus and CCNA

01-2013

IT Network Administrator - Arabian Auto Agency

01.2012 - 01.2013

King Abdulaziz University - Bachelor of Political Science, International Political Economy

01.2008 - 01.2012

Senior Marketing Officer - Kamal Osman Jamjoom

01.2008 - 01.2012

Marketing Officer - Rabia Trading and Agriculture

01.2007