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Summary
Overview
Work history
Skills
Languages
Timeline
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BusinessDevelopmentManager
Wasimbari Bilal akhtar

Wasimbari Bilal akhtar

Assistant Director Of Rooms
Jeddah,Saudi Arabia

Summary

My Self Wasim Bari Bilal Assistant Director Of Rooms (Pre-opening) Assila Hotel A Luxury Collection hotel by Marriott Jeddah-KSA



I have a deep liking for customer care and service, imparting training and seeing people learn and develop competencies under my leadership, I have developed very high standards and have been successful in my work. I have been a very active team player in the Rooms department involving first-hand contact with the customers and ensuring the guest satisfaction and always think of futuristic development in the Rooms department. below is my resume wherein I have explained in detail my experiences and timeline of my career.

Overview

20
20
years of professional experience

Work history

EMEA Digital Guest Experience Advisory Board Membe

Marriott International
Jeddah , Saudi Arabia
01.2023 - 12.2023

Assistant Director Of Rooms

Assila, a Luxury Collection hotel, Jeddah
Jeddah , Saudi Arabia
04.2023 - Current
  • Managing the Front Desk, Guest Services, Concierge, HK, Laundry & SPA day-to-day operation
  • Keeping the Rooms team to focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Assisting EAM-Rooms in making the budget and managing the operational and controllable cost
  • Driving the team with EAM to the total hotel Goals and Balance score card of Rooms
  • Working closely with EAM on the CAPEX and coordinating with the finance purchasing team in completing all the projects on time
  • Conducting internal BSA audits with the quality manager to ensure all BSA points are complains
  • Ensuring our elite members are well-taken care of in terms of amenities, recognition & overall guest journey
  • Working closely with "authentic moment makers team to drive the Digital guest experience of the hotel

Executive Housekeeper

Assila, a Luxury Collection hotel, Jeddah
Jeddah, Saudi Arabia
09.2021 - 03.2023
  • Taking care of oversight of the daily shift operations of Housekeeping, and Laundry.
  • Making an annual budget for the housekeeping & Laundry Department
  • Controlling the department expenses and controllable
  • Working closely with finance to achieve overall hotel goals
  • Managing Departmental Goal/GSS/BSC
  • Assisting SPA/AYS/Guest relation operation
  • Working with employees to ensure all the guestrooms, public space, and employee areas are clean and well maintained.
  • Ensuring guest and employee satisfaction while maintaining the operating budget.
  • Working effectively with the Engineering department on guestroom PPM.
  • Implemented ongoing training programs to increase housekeeping staff efficiency and improve cleaning results.


Assistant Executive Housekeeper

Assila, a Luxury collection hotel, Jeddah
Jeddah, Saudi arabia
12.2019 - 09.2021
  • Assisting the oversight of the daily shift operations of Housekeeping, and Laundry.
  • Working with employees to ensure all the guestrooms, public space, and employee areas are clean and well maintained.
  • Ensuring guest and employee satisfaction while maintaining the operating budget.
  • Working effectively with the Engineering department on guestroom PPM.
  • Managing Departmental Goal/GSS/BSC & Cost

Laundry Manager

Assila, a Rocco Forte hotel- Reflagged as Marriott
Jeddah , Saudi Arabia
08.2016 - 08.2019
  • Exceeded the YTD budget of the laundry by 1.2 Million SAR for the current year 2019 (Budget was 4.5 Million & actual YTD 5.7 million SAR)
  • Achieved and exceeded the YTD budget of the laundry in the years 2017 & 2018 by 1.3 &1.25 Million SAR respectively)
  • Managing the guest laundry of 35k - 45k Saudi riyal and 3.5 tons of linen every day
  • Introduced a barcode tagging system for uniform for smooth circulation of staff uniforms without buying any external software
  • Settled up the SOP of the laundry according to the Rocco Forte and LQA standards & now working on Marriott standards
  • The laundry department ranked no 1 in the employee and management satisfaction pulse survey in the years 2017 & 2018 consecutively (with 92% & 95% respectively) and a top contender for 2019
  • Best Department of the Year of 2018
  • Installed and commissioned all the machines in an efficient manner which help the workflow of the laundry
  • Created Guest Laundry, House Laundry & Uniform budget for the year
  • Designed the washing formula with Ecolab according to Assila linen specification
  • Recruited 18 Laundry attendants, 1 Tailor & 3 Supervisor in a very limited available time of 2 months for preopening
  • Designed the laundry layout for the Shangri-La Hotel Jeddah (under construction) which is owned by our owning company Assila Hospitality & Investment
  • Participating in the management of the department's controllable expenses to achieve or exceed budgeted goals from the Owning Company
  • Leading Discipline Teams
  • Ensuring and maintaining the productivity level of employees
  • Utilizing interpersonal and communication skills to lead, influence, and encourage others, financial/business decision-making; demonstrates honesty/integrity and leads by example
  • Encouraging and building mutual trust, respect, and cooperation among team members
  • Establish and maintains open, collaborative relationships with employees and ensure employees do the same within the team.

Assistant Laundry Manager

The Address Dubai Mall Hotel, EMAAR
Dubai
10.2015 - 08.2016
  • Managed the laundry of monthly guest laundry revenue more than 240,000aed, highest revenue was 450,000aed in the year 2015
  • Comprehending budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
  • Ensuring consistent workflow to minimize peaks and valleys in production
  • 4
  • Ordering and managing necessary supplies
  • Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs
  • Understanding the impact of department's operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals
  • Working effectively with the Engineering department on Laundry equipment maintenance needs
  • Operating all department equipment as necessary and reports malfunctions
  • Developing, maintaining and using effective back-up plans for breakdowns
  • Evaluating and implementing new techniques, supplies and equipment

Laundry Supervisor

St Regis Hotels and Resort, Saadiyat Island Abu Dhabi
Abu Dhabi, UAE
06.2014 - 10.2015

Laundry Team Leader

One & Only Royal Mirage Resorts, Dubai
Dubai, UAE
10.2010 - 05.2014

Supervisor

Banaras Art Dry Cleaners
Chennai, India
04.2007 - 08.2010

Laundry attendant

Fabri care Laundromat
Chennai, India
04.2004 - 04.2007

Skills

  • Technical Knowledge: GXP, OPERA, GSS, Medalia, Excel, Birtchstreet
  • STAR GUEST (Starwood), QEMS & GLITCH MANAGEMENT (Rocco forte), CHANCE (Address hotels)
  • Very good at P&L and budgeting
  • Completed 3-time TRAIN THE TRAINER program for departmental training
  • Completed SUPERVISOR training from HR TRAINING TEAM
  • MS Office (MS Excel, Outlook, MS Word, and MS PowerPoint)
  • Time management
  • Leadership
  • Problem-solving
  • Knowledge of Software like MICROS, EAM, FMC, ADACO, ORACLE, PROTEL, XN-POS

Languages

English
Native
Hindi
Native
Tamil
Native
Urdu
Native
Malayalam
Advanced
Arabic
Elementary

Timeline

Assistant Director Of Rooms

Assila, a Luxury Collection hotel, Jeddah
04.2023 - Current

EMEA Digital Guest Experience Advisory Board Membe

Marriott International
01.2023 - 12.2023

Executive Housekeeper

Assila, a Luxury Collection hotel, Jeddah
09.2021 - 03.2023

Assistant Executive Housekeeper

Assila, a Luxury collection hotel, Jeddah
12.2019 - 09.2021

Laundry Manager

Assila, a Rocco Forte hotel- Reflagged as Marriott
08.2016 - 08.2019

Assistant Laundry Manager

The Address Dubai Mall Hotel, EMAAR
10.2015 - 08.2016

Laundry Supervisor

St Regis Hotels and Resort, Saadiyat Island Abu Dhabi
06.2014 - 10.2015

Laundry Team Leader

One & Only Royal Mirage Resorts, Dubai
10.2010 - 05.2014

Supervisor

Banaras Art Dry Cleaners
04.2007 - 08.2010

Laundry attendant

Fabri care Laundromat
04.2004 - 04.2007

Certificate of Higher Education - Science

Little Flower Martic Higher Secondary School

Additional Information

Reference check

  • Haifaa al Zahrani - EAM rooms +966 53 536 6766
  • Joynal Abedin - Training Manager Mövenpick Makkah +966 54 899 5486
  • Khaldoun Hayajney - CEO Al Hokair Hospitality group-Spain +34 600 52 83 83
  • Mr. Harry Fernandez - GM at Aman hotel - UK +44 7920 289779
  • Jean Paul Slap - Manager rooms - Marriott Austria +62 877 5047 9779

Education

Certificate of Higher Education - Science

Little Flower Martic Higher Secondary School
Chennai -India

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Wasimbari Bilal akhtarAssistant Director Of Rooms