Basem Ali Khogeer
Makkah
Summary
Results-driven retail professional with seven years of experience in customer interaction and sales management. Specialises in building customer relationships, supervising teams, and optimising inventory and product displays. Demonstrates strong analytical skills to drive strategic decisions and enhance store performance while motivating staff to meet targets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Operations Manager
Under Armour
Makkah
04.2024 - Current
- Managed inventory and stock replenishment to support sales performance.
- Oversaw store operations, ensuring efficient workflow and enhancing customer satisfaction.
- Supervised and trained staff to uphold high service standards and improve customer experience.
- Handle customer inquiries and resolve issues professionally.
Store manager
Beverly Hills Polo Club
Makkah
05.2020 - 04.2024
- Led sales strategies to increase revenue and enhance customer satisfaction.
- Achieved operational excellence by adhering to company standards and improving store processes.
- Managed store operations, supervised team, and delivered exceptional customer service.
- Oversaw inventory management ensuring optimal stock levels and availability.
- Train and develop team members to achieve performance goals.
Store Superviser
Chocochino Cafe
Makkah
04.2017 - 04.2019
- Managed staff schedules and trained employees to enhance team efficiency.
- Oversaw cash handling, inventory management, and supply orders to maintain operational flow.
- Ensured hygiene compliance and food safety standards in café operations.
- Supervised daily café operations to ensure seamless service delivery.
Storekeeper
Farouk Jamil Khogeer for Transportation
Makkah
08.2016 - 03.2017
- Identified customer interests and understood needs to provide targeted solutions.
- Clarified optimal product applications to improve customer understanding and satisfaction.
- Highlighted unique features of products to differentiate from competitors and attract customers.
- Built strong customer relationships through regular communication and tailored support.
Cashier
CVS Pharmacy
Boston, Massachusetts
09.2013 - 12.2015
- Processed customer transactions with high accuracy, ensuring seamless buying experience.
- Handled cash, credit, and debit transactions, ensuring compliance with accounting standards and company policies.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
Organizer
Saudi Student Club
Boston, Massachusetts
09.2013 - 12.2015
- Coordinated planning and execution of ceremony parties, contributing to successful events.
- Monitored student safety and provided guidance during chaotic situations.
- Managed entry and exit of students to prevent crowding and maintain order.
Volunteer
Arabs For Altruism
Boston, Massachusetts
09.2013 - 12.2015
- Collaborate with the volunteer team and staff to ensure smooth operations and efficient service.
- Maintained hygiene and food safety standards while handling food, ensuring safety for all participants.
- Organised meal service in dining hall, creating a welcoming atmosphere for guests.
- Prepared, cooked, and served meals to individuals in community kitchen, enhancing access to nutritious food.
Education
Diploma of Education - English Langages
Kaplan
Boston, Massachusetts, United States04-2015
Diploma of Education - English Langages
NESE
Boston, Massachusetts, United States03-2014
Diploma - Computer Science
Saudi Umm Al Qura University
Makkah, Saudi Arabia01-2012
Skills
- Sales strategy development
- Customer relationship management
- Performance tracking
- Strategic planning
- Communication skills
- Bower PI Analytics
- Leadership & Team Management
- Staff training
- Client engagement
- Market analysis
- Time management
- Supply chain optimisation
- Employee motivation
- Risk Management
- Team management
Certification
- 10 Best-Practice for Customer Service, Almentor, 2024-01-01
- Become a Successful Marketer, Almentor, 2024-01-01
- The Art of Business Negotiation, Almentor, 2024-01-01
- Lead to Achieve Your Target, Almentor, 2024-01-01
- A Guide to Successful Salespeople, Almentor, 2024-01-01
- Your Guide to Understanding, Almentor, 2024-01-01
- Customer Behavior, Almentor, 2024-01-01
- Leading Change in Organization, Almentor, 2024-01-01
- Rasing Emotional Intelligence, Almentor, 2024-01-01
- Became a Professional Salesperson, Almentor, 2024-01-01
- Your Path to Sel-Fulfilment, Almentor, 2024-01-01
- Basics of Professional Photography, Almentor, 2024-01-01
- Customer Service - Handling Anger, Almentor, 2024-01-01
- Advanced Selling Skills & KPI Drivers, Almentor, 2024-01-01
- Your Ultimate Guide for Microsoft Excel, Almentor, 2024-01-01
- Personality Analysis with Enneagram, Almentor, 2024-01-01
- Lead With Impact, Almentor, 2024-01-01
- Mastering Effective Communications, Almentor, 2024-01-01
- Staff Management Skills, Almentor, 2024-01-01
- The Managing Coach, Almentor, 2024-01-01
- Coaching Skills for Managers, Almentor, 2024-01-01
- Managing Employee's Performance, Almentor, 2024-01-01
- Professional writing of letters, correspondence, and administrative reports, Almentor, 2024-01-01
- Effective Business Writing, Almentor, 2024-01-01
- Winning Mindsets For Successful Leaders, Almentor, 2024-01-01
- Basics of Hospitality Management, Almentor, 2024-01-01
- Human Resources as a Strategic Partner, Almentor, 2024-01-01
- Five Stars Hospitality Industry, Almentor, 2024-01-01
- Basics of HR and Soft Skills, Almentor, 2024-01-01
- Problem Solving, Almentor, 2024-01-01
- Succession Planning & Preparing New Generation of Leaders, Almentor, 2025-01-01
- Secrets of Developing Effective Influencing Habits, Almentor, 2025-01-01
- Goals Setting: The guide to Achieving Goals, Almentor, 2025-01-01
- The Executive's Guide to Workplace Wellbeing & Unlocking Success Through Health, Almentor, 2025-01-01
- Psychological First Aid, Almentor, 2025-01-01
- Behavioral Theories in Leadership, Almentor, 2025-01-01
- Psychological Strategies for Career Success, Almentor, 2025-01-01
- Achieving Corporate Happiness, Almentor, 2025-01-01
- How to Achieve Personal Happiness and Professional Success, Almentor, 2025-01-01
- Work-Life Balance and Stress Management, Almentor, 2025-01-01
- When Overthinking Becomes a Problem, Almentor, 2025-01-01
- Creative Thinking Skills for Designers, Almentor, 2025-01-01
- 100 Essential Management Concepts, Almentor, 2025-01-01
- Work Ethics, Almentor, 2025-01-01
- Business Etiquette Essentials, Almentor, 2025-01-01
- Introduction to Data Science, Almentor, 2025-01-01
Websites, Portfolios and Profiles
www.linkedin.com/in/basem-khogeer-bb362a330
Languages
English
Advanced
C1
Interests
- Fitness and strength training
- Leadership and personal development
- Travel and cultural exploration
- Community engagement and volunteering
- Outdoor activities and hiking
- Coffee culture and exploring cafés
Timeline
Sales Operations Manager
Under Armour
04.2024 - Current
Store manager
Beverly Hills Polo Club
05.2020 - 04.2024
Store Superviser
Chocochino Cafe
04.2017 - 04.2019
Storekeeper
Farouk Jamil Khogeer for Transportation
08.2016 - 03.2017
Cashier
CVS Pharmacy
09.2013 - 12.2015
Organizer
Saudi Student Club
09.2013 - 12.2015
Volunteer
Arabs For Altruism
09.2013 - 12.2015
Diploma of Education - English Langages
Kaplan
Diploma of Education - English Langages
NESE
Diploma - Computer Science
Saudi Umm Al Qura University