Basem Qadi

Experienced IT professional with a strong background in remote user assistance, IT project management, and help desk operations. Proficient in troubleshooting methodologies, hardware and software installation, network configuration, and Windows server management. Demonstrates expertise in security systems, IP networking, Microsoft Exchange Server, and monitoring tools. Skilled in applying ITIL processes to optimise workflows and ensure seamless technical support. Adept at designing networks, configuring routing rules, and implementing CCTV installations to enhance system functionality. Committed to delivering exceptional customer service while driving efficiency through innovative solutions.

• Manage and troubleshoot whole CCTV projects in company branches
• Manage and troubleshoot whole access points prohects in company branches
• Systems Integration Lead | Project Owner
  [Renee hotal] – [Jeddah] | [from 01-09-2023 to 29-12-2024]
  
  Key Project: End-to-End Design & Deployment of ZATCA-Compliant Ecosystem
  - Architected and deployed a custom ZATCA-integrated system from scratch for Oracle Hospitality Suite (Simphony, OPERA 5, MICROS) and INFOR Sun Systems, ensuring compliance with Saudi e-invoicing mandates.
  Solely led all project phases: Contracting, requirements gathering, development, testing, and deployment of *ZATCA E-Invoice Connectors (PMS: Per Room; POS: Per Terminal).
  - (Provesionning): Built a scalable API framework to bridge Oracle systems (Materials Control, OPERA 5) with ZATCA’s Fiscal Compliance Unit, eliminating legacy manual processes.
  - System Foundation: Designed core modules for real-time data mapping, audit trails, and automated tax reporting
  - Revamped INFOR Sun Systems’ legacy architecture to align with ZATCA Phase 2 requirements, enabling seamless ERP-PMS synchronization.
  Achievements
  - Pioneered the company’s first ZATCA-integrated system
  - Oracle Certified Expert (OPERA 5, Simphony) | ZATCA E-Invoicing Accredited Architect