Bashaer Al Otaibi
Insurance Customer Service Supervisor
Riyadh,01
Summary
Experienced Insurance Customer Service Supervisor with over 8 years of experience in the Insurance Industry . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Medical Insurance Coordinator
Al Jeri Investment Group
Riyadh, No Selection
07.2020 - Current
- Managed Jeri staff medical claims on daily basis.
- Followed up on all medical related issues with both providers and insurance company.
- Prepare all the renewal documents.
Customer Service Team Leader
Amana for Cooperative Insurance Company
Riyadh, No Selection
07.2019 - 06.2020
- Provide primary customer support to internal and external customers in fast-paced environment.
- Lead the call center team.
- Lead the individual policies renewals team.
- Supervise the client creation codes on the company IT system.
Insurance Operations Coordinator
Best Insurance Brokers
Riyadh, No Selection
07.2018 - 06.2019
- Handling day-to-day running of insurance documents, ensuring high levels of productivity and progression.
Operations Coordinator
Alfa Lloyds Insurance Broker
Riyadh, No Selection
07.2016 - 06.2018
- Executing all the business matters related to policy admin, policy renewals and premium collection for all lines of business.
Policy Admin Officer
Al Alamiya for Cooperative Insurance Company
Riyadh, No Selection
01.2014 - 06.2016
- Worked closely with the underwriters to issue all insurance policies for general insurance lines.
- Work with the customer service team to prepare for renewing all the general insurance policies.
Education
Bachelor of Arts - Home Economics And Art Education
Princess Nora Bint AbdulRahman University
Riyadh 09.2009 - 05.2013
IFCE - Insurance
Financial Academy
Riyadh 07.2014 - 08.2014
Cert. CII - Insurance
The Chartered Insurance Institute
London 05.2021 - Current
Skills
Knowledgeable in [Software]
Thorough claims reviews
Communication Skills
Adaption and Learning
English Language - Reading
English Language - Writing
English Language - Speaking
Arabic Language - Mother Tongue
Affiliations
Attended Various Insurance Training Courses Such As:
- Customer Service Management.
- Motor Insurance Claim Handling Process.
- AML, Anti Fraud Advanced Courses.
- Soft Skills Courses.
- Call Center Procedures Causes.
- Introduction to General Insurance Underwriting Course - RSA Group UAE - 2015.
Timeline
Cert. CII - Insurance
The Chartered Insurance Institute
05.2021 - Current
Medical Insurance Coordinator
Al Jeri Investment Group
07.2020 - Current
Customer Service Team Leader
Amana for Cooperative Insurance Company
07.2019 - 06.2020
Insurance Operations Coordinator
Best Insurance Brokers
07.2018 - 06.2019
Operations Coordinator
Alfa Lloyds Insurance Broker
07.2016 - 06.2018
IFCE - Insurance
Financial Academy
07.2014 - 08.2014
Policy Admin Officer
Al Alamiya for Cooperative Insurance Company
01.2014 - 06.2016
Bachelor of Arts - Home Economics And Art Education
Princess Nora Bint AbdulRahman University
09.2009 - 05.2013