Bashayer Al-Shammari
Jubail,saudi arabia
Summary
Accomplished professional with expertise in team leading and management, marketing, and project coordination. Demonstrates strong verbal and written communication skills, adept at solving problems and enhancing customer experience. Proficient in Microsoft Office applications, branding management, and conflict resolution. Committed to driving organisational success through effective task delegation and strategic planning.
Overview
10
10
years of professional experience
Work history
Marketing Specialist
Success Creator Company
11.2022 - 11.2023
- Company Overview: Marketing | Communicating | Branding Identity.
- Branding Management & development.
- Establishing marketing campaigns.
- Enhance customer experience satisfaction through various interactive channels (digital, site visit, calls, etc...)
- Developing customer experience journey.
- Catering management for various events.
- Marketing | Communicating | Branding Identity.
Guest Care Supervisor
JOLT Company
08.2021 - 11.2022
- Managing the company’s Social Media accounts.
- Create daily, monthly, quarterly and annually analytical reports.
- Training leader for company’s stuff in the field of hospitality.
- Leading and managing guest care team for resolving customer compliments.
Customer Care Specialist
Nayyara Company
10.2019 - 08.2021
- Customer Communication.
- Escalating and resolving Customers compliments.
- Receiving customers feedback and satisfactions.
- Following up with customer’s experience and satisfaction.
- Team leader role in work distribution and tasks management among the team.
Receptionist
Women Computer institute
02.2014 - 05.2017
- Data entry and processing.
- Managing institute’s courses enrollment and establishment.
- Responsible for representing new courses offer and upgrades.
Education
Bachelor of Business Administration -
University of Shaqra
08.2014 - 5 2018
Skills
- Team Leading and management
- Marketing professional skill
- Data entry and processing
- Verbal and written communication skills
- Solving problems
- Well use of Microsoft office (word, excel, PowerPoint, etc)
- Branding management
- Customer experience enhancement
- Conflict resolution
- Task delegation
- Project coordination
Custom
- Cristal – POSI.
- Management of Change.
- Data Entry & Processing Course.
- Skills of dealing with work circumstances.
- Success strategies.
- Time Management.
- Brand Management by London University.
- Higher intermediate English course.
- Google workspace (Mail Management & Security)
Timeline
Marketing Specialist
Success Creator Company
11.2022 - 11.2023
Guest Care Supervisor
JOLT Company
08.2021 - 11.2022
Customer Care Specialist
Nayyara Company
10.2019 - 08.2021
Bachelor of Business Administration -
University of Shaqra
08.2014 - 5 2018
Receptionist
Women Computer institute
02.2014 - 05.2017
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