Bashayer Almozayen

• Executive committee role, streamlined facilities management processes to enhance operational efficiency while strengthening leadership and strategic decision-making skills.

• Department establishment, appointed to establish a new facilities department leveraging insights from regional markets to optimize operational effectiveness.

• Operational Standards Implementation by developing and enforced procedures resulting in a 20% reduction in response times for facility related requests and improved service delivery.

• Compliance and guidelines development, created and customized company policies to align with Saudi regulations and cultural norms, ensuring compliance and consistency.

• Developed SLAs and contracts for integrated facility operations, ensuring consistency across hard and soft services.

• Established clear SOPs, enhancing operational consistency and efficiency, leading to a 20% reduction in response times.

• Team Development by structuring and built a high performing team through effective recruitment, training, and continuous development, resulting in improved performance and reduced turnover rates.

• Budget Management by collaborating with the Financial Planning & Analysis team to manage budgets effectively, achieving a 15% cost savings in operational expenses.

• Digital transformation, successfully activating existing platforms to enhance the quality and consistency of the facilities department, focusing on automation and improved volume tracking to elevate the employee experience.

• Project management by Leading office renovation projects in collaboration with consulting construction companies, focusing on design, permitting, and implementation within budget and timelines.

• Office lease negotiations, achieved favorable terms in office lease agreements, ensuring cost-effective current office space and successfully finalised the MOU for the future office location.

• Cross-Functional Collaboration, by Fostering collaboration with various departments to promote knowledge sharing and enhance operational efficiency.

• Event management, organizing internal events to enhance hospitality and employee engagement, leading to improved retention and loyalty.

• Stakeholder collaboration by Managing Group Executive Committee and external stakeholder site visits to strengthen relationships and ensure effective communication.

• Collaborating with the COO to optimize processes and implement operational improvements.

• Contributing to the KSA office extension project as part of the regional SDP team, where I was appointed for a stretch assignment, ensuring timely execution and adherence to budget constraints.

• Streamlining vendor consolidation with the procurement team, standardizing vendors to ensure service consistency and maintain quality standards.

• Conducting real estate analysis with a consulting company for the upcoming office move, securing all necessary approvals for the new location.

• Ensuring compliance across operations through collaboration with the Security & HSE department.

• Developing a digital application with the IT department for the office supply request process, improving procurement efficiency and tracking consumption rates.

• Assisting HR in the onboarding process to deliver a positive experience for new hires.

• Organizing internal events to enhance employee engagement and foster a positive workplace culture.

• Supporting the activation and implementation of ESG initiatives, including promoting sustainability practices within the organization and engaging with charity entities to create a positive societal impact.

• Managing the COO’s calendar, scheduling meetings, and coordinating agenda arrangements to optimize time management and facilitate smooth operations.

• Preparing and organizing materials for meetings, including presentations, and reports, to ensure the COO was well equipped for discussions.

• Acting as a liaison between the COO and internal/external stakeholders, fostering communication and collaboration across departments.

• Performed research and analysis on operational related areas to assist the COO in strategic planning and decision making.

• Assisting in the preparation and tracking of departmental budgets, providing insights and reports to support financial decision making.

• Maintaining confidential files and documents, ensuring the integrity and security of information.

• Coordinating special projects and initiatives as directed by the COO, including offsite workshops and townhall meetings aimed at enhancing team development, alignment and engagement.

• Supporting the organization of company events and meetings, enhancing team engagement and collaboration.

• Provided strategic support to the Chairman and General Manager, assisting with daily operations and facilitating special projects aligned with the hotel's vision and objectives.

• Led negotiations and successfully integrated international hotel operators, facilitating the transition from local to global operations, while collaborating with the legal team to develop the MOU that formalized the management contract.

• Managed marketing plans and events to enhance brand visibility and drive customer engagement.
• Developed and implemented employee engagement initiatives, fostering a motivated workforce and positive work environment.

• Organized team meetings and leadership visits to ensure effective communication and collaboration among departments.

• Oversaw communication with key stakeholders to drive impactful campaigns and strategic initiatives.

• Developed and implemented SOPs to ensure departmental performance aligned with the hotel's standards.

• Created and managed budgets to support innovative marketing strategies, ensuring financial alignment with overall business objectives.

• Contributed to both quantitative and qualitative evaluations for campaign development, offering insights to shape strategic decision making.

• Participated in the hotel’s soft and grand opening, collaborating closely with the team to ensure a successful launch that effectively showcased the hotel’s brand positioning.

• Assisted in planning and executing the grand opening event, ensuring appropriate press involvement for high turnout.

• Collaborated with the integrated marketing agency to ensure social media campaigns adhered to hotel policies, effectively presenting the brand across all platforms.

• Ensured all hotel social media platforms were aligned with established policies and guidelines.

• Developed and organized special events for long-term guests, enhancing their loyalty and fostering a sense of community within the hotel.
• Created appealing brunch and lunch offers, spa packages, and gym.

• Organized themed events to enhance guest enjoyment and enrich the hotel atmosphere.

• Assisted investors in making informed decisions regarding residential and commercial property purchases, focusing on both off-plan and ready projects.

• Conducted market research with the external property consultants to assess the company's high demand, profitable projects.

• Worked with external property consultants to evaluate investor needs and preferences, offering tailored recommendations aligned with their objectives.

• Organized client property tours and site visits for off-plan projects, allowing investors to explore potential investments firsthand.

• Communicated updates on promotional opportunities and public relations campaigns to keep clients informed.

• Developed effective marketing strategies to promote residential and commercial properties across various media channels.

• Managing promotional events to showcase properties, enhancing visibility and client events.

• In charge of all guests’ complaints and inquiries in

a courteous and efficient manner, following

through to ensure problems are resolved

satisfactorily.

• Managing guest experience including VIP

reservations.

• Sorting out any issues that may arise with bookings

or reservations and OTAs.

• Answering any questions customers might have

about the reservation process.

• Assisting Sales team by maintaining accurate

records of up to date corporate contracts.

• Assisting HR team with the Payroll and attendance management.

• Generated reports on operational performance to inform strategic decisions.

• Anticipated guests’ needs, fostering strong customer relationships.

• Addressed guest complaints and escalated issues to Guest Relations Manager when necessary.

• Composed letters and emails on behalf of Managers for effective communication.

• Took accurate minutes during meetings to ensure thorough documentation.

• Assisted with couriers and logistics to support operational efficiency.

• Established and maintained organised filing systems for easy access to information.