Bashayer Jameel
Riyadh
Summary
Results-driven Retail & Operations Manager with 5+ years of experience across retail, sales, and customer operations. Proven ability to drive sales performance, lead teams, and deliver exceptional customer experiences in fast-paced environments. Strong background in team leadership, revenue support, and operational efficiency, with a track record of improving service quality and business outcomes.
Overview
6
6
years of professional experience
Work History
Floor manger
Wonderful food company
Riyadh, Saudi Arabia
01.2023 - 02.2026
- Led daily store operations, ensuring efficient workflow, high service standards, and smooth team coordination.
- Trained and supervised staff while handling customer escalations, driving strong customer satisfaction, and team performance.
Sales Executive | Brand activation specialist
philip Morris international
Riyadh, Saudi Arabia
03.2024 - 12.2025
- Engaged customers to identify needs and recommend suitable products.
- Delivered strong sales results while representing Philip Morris International, consistently meeting targets and increasing product demand through direct customer engagement.
- Executed brand activation campaigns and in-store promotions that improved visibility, attracted new customers, and boosted conversion rates.
- Built relationships with customers by providing personalised product recommendations, creating a premium, engaging brand experience.
- Coordinated and supported event activations from setup to execution, ensuring smooth operations and a high-impact customer experience.
Senior Call Centre supervisor
Modern Food Company Ltd.
Riyadh, Saudi Arabia
09.2019 - 04.2021
- Led call centre operations with a strong focus on customer service excellence, monitoring KPIs, and improving response times and overall customer satisfaction.
- Managed high-profile and VIP client interactions, resolving complex issues with professionalism while coaching team members to enhance performance and communication skills.
Education
Bachelor degree - Medical science
Alghad international college
Riyadh01-2019
Skills
- Retail and store operations management
- Sales performance and revenue support
- Team leadership and development
- Customer experience optimization
- KPI tracking and performance improvement
- CRM and client relationship management
- Problem solving and decision making
- Process improvement and efficiency
Languages
Arabic
First Language
English
Proficient
C2
Timeline
Sales Executive | Brand activation specialist
philip Morris international
03.2024 - 12.2025
Floor manger
Wonderful food company
01.2023 - 02.2026
Senior Call Centre supervisor
Modern Food Company Ltd.
09.2019 - 04.2021
Bachelor degree - Medical science
Alghad international college