Basheer Kamal
Management Consultant
Amman,Jordan
Summary
Experienced Continuous Improvement Consultant with a proven record of designing and implementing performance improvement strategies. Seeking the role of Lead Organizational and Management Advisor to drive organizational excellence through process optimization and data-driven decision-making. Highly-motivated Industrial Quality Manager, defining, leading and delivering high-performing projects within assigned quality standards. Leading by example with meticulous attention to accuracy and efficiency, motivating large teams to success. Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
5
5
Certification
Work History
Processes and Total Quality Management Dep Head
Ministry of Digital Economy and Entrepreneurship
Amman, Jordan
09.2014 - 12.2023
- Led ISO 9001:2015 Certification and QMS Documentation in ARIS platform for MODEE (Project Manager)
- Prepared technical tender documents (RFP) project scope, budget, and approvals and Led Technical Evaluation committee and provide written recommendations regarding contractor selection
- Developed and maintained the MODEE Quality Management System (QMS)
- Implemented Performance Management System with SMART KPIs and reengineering required process to improve processes' performance
- Conducted Monitoring & Evaluation for digital transformation projects
- Managed customer, citizen, vendors and stakeholder satisfaction surveys and analyzed data to improve process performance and increase customer satisfaction
- Learned and Adapted the knowledge transfer to Continual Improvement and Best Practices to improve the organizational business culture transformation towards Excellence (King Abdullah II Award for Excellence (KAA)) and acquired the First Rank on Silver Category
- (The Highest rank over the Kingdom for two rounds 2015 & 2017).
- Provided strategic vision, direction and leadership to TQM department using Quality Assurance expertise.
Management Consultant
Freelance
Saudi Arabia & Jordan, Saudi Arabia
07.2013 - 09.2014
- Established a TQM and Organizational Excellence Centre (Department Charter, TQM roadmap, Excellence Centre Road Map)
- QMS Gap Analysis, Standardized the Business process documentation and process mapping.…)
- Conducted feasibility studies for construction sector projects (Medical Complex and Commercial Building)
- Provided market demand analysis, technical, and financial studies
- Facilitated process improvement and documentation.
Business Navigation & Operations Manager
IKEA
Dhahran
06.2012 - 06.2013
- Managed store KPIs and budget
- Coordinated sales forecast and commercial team meetings
- Led store navigation and operations projects
- Collaborated with HR on staff productivity and manpower planning.
Senior Development and Quality Consultant
Jeddah Municipality
Jeddah
04.2008 - 06.2012
- Developed strategy and quality management systems for different departments
- Maintained and updated the current Policy and Procedure Manuals (PPMs) (process mapping, process flowcharts, responsibilities and job descriptions)
- Maintained the Balanced Score Cards (BSC) system and the Key Performance Indicators (KPIs)
- Managed project performance reports and KPIs
- Coordinated with international and local consultants and contractors
- Conducted quality audits and process improvements (designed the optimum workflow according to the current bottleneck, historic data and forecasting through reengineering, time management, six sigma, KAIZEN…etc
- Monitored and evaluated the performance of tenders, purchasing cycle and on going projects
- Prepared Authority and Responsibility Matrices and Service Level Agreements (SLA) between different Departments within Jeddah Municipality (Amanah)
- Coordinated with the Software developer, to launch a Transaction Management System (TMS) in addition to KPI performance software
- Worked hardly with Cleansing department on quick wins such as; Bulk Items and Green Waste, Building Rubbles, Waste beside the bins & on the street, Scrap waste (Scrap business), Commercial Waste, Park waste, in addition to maximize the utilization of transfer stations
- Worked with Landfill departments as a Contractual Support, not only in terms of obtaining the best from the contractors, but also in terms of the operation and waste management facilities for the Jeddah New and Old Landfills in coordination with International Consultants
- Followed-up with the contractors parties to work within the time plan and roadmap and review the status periodically (projects phases, crushers, general equipment, recovery plan and cost summary
- Developed Incentive Scheme System for all controllable and monitoring positions in Jeddah Municipality
- Prepared training materials and ensured training programs are in compliance with the regulatory standards such as internal quality audit, drawing process flowchart, quality assurance.
Consultant
Philadelphia Consulting Group
Riyadh
10.2006 - 04.2008
- Led strategic development projects and Process Modeling and Optimization projects (BPMO) projects
- Conducted ISO 9001:2000 consulting services and Managed ISO quality gap analysis
- Main Achievements
- Managed a huge and strategic project "Comprehensive Strategic Development Project" to Eastern Province Municipality (Government)
- This Project consists of many components such as Strategy, Reengineering to automate the services and Information Technology Development & Strategy
- In addition to that, also acted and responsible on the Reengineering part of the project to automate the 10 services inside the municipality as a Team Leader
- Acted in a team for Business Process Modeling and Optimization (BPMO) for a major industrial group in Saudi Arabia (Al-Rajhi Industrial Group) that consists of seven factories and covering five industrial sectors
- Managed the BPMO project for a major trade group in Saudi Arabia (Al Quraishi Commercial group) that have three major trading companies that have a lot of international brands covering Fast Moving Consumer Goods (FMCG), digital and video cameras, luggage, toys and watches
- The above-mentioned two BPMO project's concept was based on redesigning the core business processes, focusing on eliminating of duplication of work, systems' bottleneck, thus; reduces cost, and response time, enhances quality, increases resource utilization, and streamlines operations efficiency
- BPMO is the systematic analysis and redesign of core business processes to be compliant with the set functional strategies and the objective of enhancing the overall performance
- Managed a comprehensive Quality Management System Gap Analysis for a reputable Gold Mining Company in Saudi Arabia (Ma'den)
- This gap analysis covered all ISO 9001:2000 components
- Besides managing this project, other responsibilities were to conduct a gap analysis for both the organization's offices and all other Gold Mines overall Saudi Arabia, coordinate with other consultants for reviewing the policies and procedures in the areas that are not covered in ISO 9001:2000 such as Financial, Human Resource, Administration and Information Technology.
Consultant
MMIS Management Consultants
Amman
05.2003 - 10.2006
- Conducted market studies and research
- Conducted feasibility studies
- Assessments, Monitoring and Evaluations of projects Social Economical Transformation Program (SETP)
- Provided ISO9000 consulting studies
- Carried out design and operations improvement
- Implemented time management techniques
- Facilitated business process reengineering project (BPR)
- Worked on privatization options and models.
Process and Methods Engineer
Orange Telecommunications
09.2000 - 05.2003
- MobileCom)
- Developed documents and control procedures with best practice process flowcharts
- Documented and created forms & procedures in the Technical and IT Directorate
- Conducted an Internal Quality Audit to ensure system sustainability and to reduce implementation gaps
- Trained five employees on Internal Quality Audit Skills
- Established internal quality audit team for the company
- Provided updates on the status of documentation and implementation.
Senior Researcher
MMIS Management Consultants
Amman
08.1999 - 09.2000
- Worked in a team in charge of installing and maintaining quality assurance for achieving ISO 9000 certification (companies producing Ready Mix Concrete, Electrodes, food, metal constructions and Textile Products for achieving ISO 9000 certification
- Designed and developed Quality Management Systems in compliance with ISO 9001 Standards, and provided on the spot support
- Participated in conducting a feasibility study for a pharmaceutical company, where the main task included market demand, forecast and financial analysis
- Participated in the collection and analysis of data for a market survey on molds manufacturing in Jordan and neighbouring countries like Syria, Lebanon and Saudi Arabia.
Education
Diploma - Engineering Professions
Balqa University
Amman/ Jordan 09.1991 - 07.1993
B.Sc - Industrial Engineering, Production and Machine Tools
Applied Science University
Amman, Jordan 10.1995 - 06.1999
Skills
- Results-oriented with strong attention to detail
- Excellent project management skills, capable of managing multiple projects concurrently
- Effective decision-maker and problem solver
- Skilled in delegating tasks and optimizing team resources
- Capable to balance the technical experience and business when communicating and making suggestions
- Proficient in computer applications: Word, Excel, PowerPoint, Visio, and MS Project
- Quality assessments
- Continuous improvement
- Quality Assurance
Affiliations
Jordanian Engineering Association (JEA)
ASCB (E) Registered, Six sigma Green Belt
Saudi Arabia Quality Council in Jeddah SQC.
Institute of Management Accountants (IMA)
Chartered member of Friends - Toast Masters Club (2004 - 2006)
Languages
English
Advanced
Arabic
Native
Certification
- Certified ISO 9001:2015 Lead Auditor (SGS, Jordan, October 2022)
- Certified Project Manager for Development Professionals (Project DPro, PM4NGOs, March 2022)
- Leadership Capacity Building for Government Employees (Ministry of Public Sector Development and USAID, Aug – Sep 2016)
- EFQM Assessor (King Abdullah II Centre for Excellence, Jordan, Feb 2016)
- Six Sigma Green Belt (ASCB - Europe, Saudi Arabia, Feb 2009)
- ISO 9001:2000 Lead Auditor (LLOYD'S Register Quality Assurance, Jordan, August 2002)
- PMP Preparation Course ( Engineering Association, Saudi Arabia, June 2008)
- CMA Preparation Course (Ramez Institute, Amman, Jordan, Nov 2005 - Mar 2006)
Timeline
Processes and Total Quality Management Dep Head
Ministry of Digital Economy and Entrepreneurship
09.2014 - 12.2023
Management Consultant
Freelance
07.2013 - 09.2014
Business Navigation & Operations Manager
IKEA
06.2012 - 06.2013
Senior Development and Quality Consultant
Jeddah Municipality
04.2008 - 06.2012
Consultant
Philadelphia Consulting Group
10.2006 - 04.2008
Consultant
MMIS Management Consultants
05.2003 - 10.2006
Process and Methods Engineer
Orange Telecommunications
09.2000 - 05.2003
Senior Researcher
MMIS Management Consultants
08.1999 - 09.2000
B.Sc - Industrial Engineering, Production and Machine Tools
Applied Science University
10.1995 - 06.1999
Diploma - Engineering Professions
Balqa University
09.1991 - 07.1993
- Certified ISO 9001:2015 Lead Auditor (SGS, Jordan, October 2022)
- Certified Project Manager for Development Professionals (Project DPro, PM4NGOs, March 2022)
- Leadership Capacity Building for Government Employees (Ministry of Public Sector Development and USAID, Aug – Sep 2016)
- EFQM Assessor (King Abdullah II Centre for Excellence, Jordan, Feb 2016)
- Six Sigma Green Belt (ASCB - Europe, Saudi Arabia, Feb 2009)
- ISO 9001:2000 Lead Auditor (LLOYD'S Register Quality Assurance, Jordan, August 2002)
- PMP Preparation Course ( Engineering Association, Saudi Arabia, June 2008)
- CMA Preparation Course (Ramez Institute, Amman, Jordan, Nov 2005 - Mar 2006)
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