Basil Hani
Jeddah,Saudi Arabia
Summary
Experienced hospitality professional with over 6 years in high-end service environments, combining expertise in guest relations, team leadership, and event coordination. Proven track record as a Head Waiter managing large teams, supporting VIP clientele, and leading successful pop-up events for renowned international brands. Skilled in marketing strategy, B2B communications, and brand promotions, with hands-on experience in both front-of-house operations and back-end logistics. Passionate about delivering exceptional customer experiences and contributing to dynamic, service-focused teams.
Overview
8
8
years of professional experience
Work history
Head waiter/ Head bartender
leylaty Group
Jeddah, Mecca Region
10.2024 - 07.2025
- Lead and manage a team of waitstaff to ensure exceptional service delivery in a high-paced environment.
- Oversee daily operations, including staff scheduling, training, and performance evaluations, to maintain high standards of service.
- Collaborate with kitchen staff to ensure efficient order processing and timely service.
- Created engaging drink specials for increased patronage.
- Assisted in event planning for over 100 of guests for successful functions and parties at the bar.
- Collaborated with management to establish bar budgets and pricing structures.
waiter
Coolinc
Jeddah, Saudi Arabia
02.2022 - 09.2024
- Being part of 3 pop-ups for 3 different brands (Emmy Squared Pizza - Mashi No Mashi - Le Comtoir De Nicole)
- Give the support by doing cross-training on another departments, like bar and guest relations
- Serve high volumes of guests in fast paced service environments with exceptional surfeited restaurant set up, dealing and preparations, readying appropriately
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue
Shift leader
Grams restaurant
Jeddah, Saudi Arabia
02.2021 - 02.2022
- Cashiering
- Built reliable teams for each shift through strategic rostering processes
- Supervised activities of workers and enforced safety regulations
- Worked closely with management to manage staff levels and allocate resources for production plans.
Marketing specialist
HotelGate
Makkah, Mecca Region
01.2020 - 01.2021
- Executed marketing campaigns to promote brand visibility and drive engagement.
- B2B corporate relationships
- Make marketing offers
- Renewal of contracts and agreements
- Developed marketing plans to support department strategies.
waiter
Al-Andalus
Makkah, Mecca Region
06.2019 - 06.2021
- Providing the best service to VIP pilgrims (Moroccan royal family) in the Hajj season for three years
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
Promotional Marketer
Brand buzz - Activators - MBT CO LTD
Jeddah, Saudi Arabia
01.2018 - 01.2020
- Collaborated with many brands, such as Starbucks, Galaxy, and Goody
- Direct sale
- Marketing products
- Organizing events
- Promoting.
Marketing officer
TravelGate
Makkah, Saudi Arabia
06.2019 - 01.2020
- Attended marketing events and conferences to raise brand awareness.
- Managed social media platforms, creating and scheduling content to maintain consistent online presence.
- Tracked marketing and sales performance and innovated strategies to gain favourable results.
- Connect with B2C international customers
- Communication with international B2B agents
- Price making
Education
Bachelor of Business Administration - Financial management
Saudi electronic university
Jeddah, Saudi Arabia 09/2023 -
Diploma - Technical and Vocational Training Corporation
Secondary industrial institute
Jeddah, Mecca Region 01/2019 - 03/2019
Technical support - Technical support
LeGate
Makkah, Mecca Region 01.2018 -
Technical support - undefined
Daam
01.2017 - undefined
Skills
- Leadership
- Communication
- Self-motivation
- Decision Making
- Microsoft office
Languages
Arabic
Proficient (C2)
English
Proficient (C2)
Spanish
Beginner
Timeline
Head waiter/ Head bartender
leylaty Group
10.2024 - 07.2025
waiter
Coolinc
02.2022 - 09.2024
Shift leader
Grams restaurant
02.2021 - 02.2022
Marketing specialist
HotelGate
01.2020 - 01.2021
waiter
Al-Andalus
06.2019 - 06.2021
Marketing officer
TravelGate
06.2019 - 01.2020
Promotional Marketer
Brand buzz - Activators - MBT CO LTD
01.2018 - 01.2020
Technical support - Technical support
LeGate
01.2018 -
Technical support - undefined
Daam
01.2017 - undefined
Bachelor of Business Administration - Financial management
Saudi electronic university
09/2023 -
Diploma - Technical and Vocational Training Corporation
Secondary industrial institute
01/2019 - 03/2019
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