Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Basil Hani

Basil Hani

Jeddah,Saudi Arabia

Summary

Experienced hospitality professional with over 6 years in high-end service environments, combining expertise in guest relations, team leadership, and event coordination. Proven track record as a Head Waiter managing large teams, supporting VIP clientele, and leading successful pop-up events for renowned international brands. Skilled in marketing strategy, B2B communications, and brand promotions, with hands-on experience in both front-of-house operations and back-end logistics. Passionate about delivering exceptional customer experiences and contributing to dynamic, service-focused teams.

Overview

8
8
years of professional experience

Work history

Head waiter/ Head bartender

leylaty Group
Jeddah, Mecca Region
10.2024 - 07.2025
  • Lead and manage a team of waitstaff to ensure exceptional service delivery in a high-paced environment.
  • Oversee daily operations, including staff scheduling, training, and performance evaluations, to maintain high standards of service.
  • Collaborate with kitchen staff to ensure efficient order processing and timely service.
  • Created engaging drink specials for increased patronage.
  • Assisted in event planning for over 100 of guests for successful functions and parties at the bar.
  • Collaborated with management to establish bar budgets and pricing structures.

waiter

Coolinc
Jeddah, Saudi Arabia
02.2022 - 09.2024
  • Being part of 3 pop-ups for 3 different brands (Emmy Squared Pizza - Mashi No Mashi - Le Comtoir De Nicole)
  • Give the support by doing cross-training on another departments, like bar and guest relations
  • Serve high volumes of guests in fast paced service environments with exceptional surfeited restaurant set up, dealing and preparations, readying appropriately
  • Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue

Shift leader

Grams restaurant
Jeddah, Saudi Arabia
02.2021 - 02.2022
  • Cashiering
  • Built reliable teams for each shift through strategic rostering processes
  • Supervised activities of workers and enforced safety regulations
  • Worked closely with management to manage staff levels and allocate resources for production plans.

Marketing specialist

HotelGate
Makkah, Mecca Region
01.2020 - 01.2021
  • Executed marketing campaigns to promote brand visibility and drive engagement.
  • B2B corporate relationships
  • Make marketing offers
  • Renewal of contracts and agreements
  • Developed marketing plans to support department strategies.

waiter

Al-Andalus
Makkah, Mecca Region
06.2019 - 06.2021
  • Providing the best service to VIP pilgrims (Moroccan royal family) in the Hajj season for three years
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Prepared tables for guests and reset tables between customers.

Promotional Marketer

Brand buzz - Activators - MBT CO LTD
Jeddah, Saudi Arabia
01.2018 - 01.2020
  • Collaborated with many brands, such as Starbucks, Galaxy, and Goody
  • Direct sale
  • Marketing products
  • Organizing events
  • Promoting.

Marketing officer

TravelGate
Makkah, Saudi Arabia
06.2019 - 01.2020
  • Attended marketing events and conferences to raise brand awareness.
  • Managed social media platforms, creating and scheduling content to maintain consistent online presence.
  • Tracked marketing and sales performance and innovated strategies to gain favourable results.
  • Connect with B2C international customers
  • Communication with international B2B agents
  • Price making

Education

Bachelor of Business Administration - Financial management

Saudi electronic university
Jeddah, Saudi Arabia
09/2023 -

Diploma - Technical and Vocational Training Corporation

Secondary industrial institute
Jeddah, Mecca Region
01/2019 - 03/2019

Technical support - Technical support

LeGate
Makkah, Mecca Region
01.2018 -

Technical support - undefined

Daam
01.2017 - undefined

Skills

  • Leadership
  • Communication
  • Self-motivation
  • Decision Making
  • Microsoft office

Languages

Arabic
Proficient (C2)
English
Proficient (C2)
Spanish
Beginner

Timeline

Head waiter/ Head bartender

leylaty Group
10.2024 - 07.2025

waiter

Coolinc
02.2022 - 09.2024

Shift leader

Grams restaurant
02.2021 - 02.2022

Marketing specialist

HotelGate
01.2020 - 01.2021

waiter

Al-Andalus
06.2019 - 06.2021

Marketing officer

TravelGate
06.2019 - 01.2020

Promotional Marketer

Brand buzz - Activators - MBT CO LTD
01.2018 - 01.2020

Technical support - Technical support

LeGate
01.2018 -

Technical support - undefined

Daam
01.2017 - undefined

Bachelor of Business Administration - Financial management

Saudi electronic university
09/2023 -

Diploma - Technical and Vocational Training Corporation

Secondary industrial institute
01/2019 - 03/2019

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