Basil Skaria
Sr. IT Engineer
Riyadh
Summary
A self-motivated and organized individual with strong technical and analytical skills having experience in investment banking, fiancé and IT sectors across UAE, Saudi Arabia, and India. Experienced IT Support Engineer familiar with user support and root cause analysis. Advanced knowledge of IT operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior IT Support Engineer
Antara Compound (SRCC)
10.2021 - Current
- Managed office 365 accounts, SharePoint, and Microsoft Azure Cloud
- Provided software and hardware technical support to End-users via email, phone, and remote control
- Managed and monitoring the backups, file servers and storages
- Managed approximately 30 incoming customer calls, emails and work orders each day.
- Managed and lead a team of IT professionals, including systems administrators, network engineers, and support staff
- Allocated resources effectively to meet project and operational requirements
- Conducted training sessions for end-users on new software applications and technology
- Created documentation and guides to help users understand and utilize IT resources effectively
- Provided technical support and training for CCTV and access control system users, enabling seamless operation and compliance with security protocols
IT Support Engineer
Gulf Capital
12.2019 - 10.2021
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Managed approximately 20 incoming customer calls, emails and work orders each day.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
IT Engineer
Reem Finance PJSC
10.2017 - 11.2019
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Designed and deployed effective IT solutions for increased productivity and streamlined operations.
- Handled Finnone application (CAS, LMS and COLLECTION)
- Provided technical support in both on-site and telephone consultations.
- Conducted training sessions for end-users on new software applications to promote efficient adoption of technology tools.
- Managed and monitored installed systems for highest level of availability.
- Managed and Monitored MS-Outlook 365 and Avaya IP phone
- Implemented data backup and recovery procedures, safeguarding critical business information against potential loss.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Established strong vendor relationships for procurement of high-quality hardware and software products at competitive prices.
Customer Support Engineer
Secure Domain Information Technology LLC.
01.2017 - 10.2017
- Utilized CRM daily to track and work desktop support tickets such as hardware repairs, installing software, maintained user permission, and answered user questions
- Provided software and hardware technical support to resellers and End -users via email, phone, and remote control
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Managed approximately 15 incoming customer calls, emails and work orders each day.
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Worked closely with product development teams to communicate customer insights, leading to continuous product enhancements based on user feedback.
System Support Engineer
JMD Consultants Pvt Ltd.
02.2013 - 09.2016
- Performed troubleshooting and maintenance of existing network systems.
- Maintained computer systems, installed and upgraded new systems.
- Control and maintain project record of incoming project document
- Reduced downtime for users by providing efficient remote and on-site support services.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Configured security settings and granted system access to groups and individuals.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Excel Engineering College
Erode, TN 03.2008 - 04.2012
Skills
Cloud Computing
Timeline
Senior IT Support Engineer
Antara Compound (SRCC)
10.2021 - Current
IT Support Engineer
Gulf Capital
12.2019 - 10.2021
IT Engineer
Reem Finance PJSC
10.2017 - 11.2019
Customer Support Engineer
Secure Domain Information Technology LLC.
01.2017 - 10.2017
System Support Engineer
JMD Consultants Pvt Ltd.
02.2013 - 09.2016
Bachelor of Engineering - Electronics And Communications Engineering
Excel Engineering College
03.2008 - 04.2012
Similar Profiles
K R NishaK R Nisha
TEAM MEMBER at Enactus SRCCTEAM MEMBER at Enactus SRCC
Karishma RajpalKarishma Rajpal
Pediatric Occupational Therapist at NH SRCC Children's HospitalPediatric Occupational Therapist at NH SRCC Children's Hospital
Aditya GulavaniAditya Gulavani
Junior Executive Member at Finance and Investment Cell, SRCCJunior Executive Member at Finance and Investment Cell, SRCC