Basim Al-Qarafi
Madina
Summary
12 years of experience, I worked as an executive secretary for one of the media production institutions in Medina. worked at Bank Al-Jazira (customer service) for 3 years, also I worked in the Information Technology Department at Taibah University for more than 9 years and I have experience in ERP systems, technical management and entering into several fields, including: technical and financial committees and in the preparation of technology projects. Customer Service Supporting financial systems, human resources, attendance, departure, and some of the database systems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Specialist
Rua Al-Madinah Holding
Madina
- Service Desk & Ticketing: Receive, triage, and resolve incidents and requests via phone, email, chat, and ticketing system; prioritize according to impact/urgency and meet SLA targets.
- End-User Support
- Account & Access Management: Create, modify user accounts, manage groups and permissions (e.g., Active Directory, Microsoft 365, Exchange, SharePoint, Teams); enforce least-privilege access.
- Endpoint Management: configure, and update laptops/desktops with standard images; handle driver/firmware updates, antivirus/compliance
- Applications Support: Install and support business apps.
- Networking (User-Level): Support connectivity issues (Wi-Fi/LAN)IP/DNS basics.
- Onboarding & Offboarding: Prepare equipment, credentials, and baseline training for new hires; backup/transfer user data; recover assets and revoke access during offboarding.
- Asset & License Management: Maintain up-to-date inventory of hardware, peripherals.
- Documentation & Knowledge: Create “how-to” guides, FAQs, and standard operating procedures.
- Vendor & Warranty Coordination: Open and track RMAs, schedule onsite repairs, and verify service outcomes against contracts.
- User Training & Communication: Run short trainings maintenance notices, and translate technical issues into clear, business-friendly language.
- Field/Remote Support: Provide onsite support at offices/sites and remote support for traveling or work-from-home users; participate in after-hours/on-call rotation when required.
Technical Supervisor, Administrative Deputy project manager
Madinah Authority
Madina
- Preparing daily, weekly and monthly reports
- Preparing operational plans for the and preparing seasonal plans.
- Follow up all work on the project site.
- Dealing with technical problem and solving it.
- Preparing statistic using Excel and Power Bi.
Self employed
family business
Medina
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Unit Manager-Finance
Taibah University
Medina
06.2021 - 12.2022
- Led and managed administrative staff to maintain smooth daily operations.
- Contract Management.
- Controlled resources by department or project and tracked use in.
- Reviewed bookkeeping and management accounts to achieve clear and correct reports.
- Oversaw financial reporting processes, maintaining accuracy and compliance with regulatory standards.
- Finalized VAT returns with rigorous transaction checks.
- Harnessed data visualization to drive insights through management reporting.
IT specialist
Taibah University
Medina
04.2014 - 06.2021
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Established and troubleshot network and data communications systems.
- Assessed and recommended technology innovations, assisting implementation to meet business objectives.
Help desk technician
Taibah University
Medina
06.2013 - 03.2014
- Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Answered user questions about hardware and software operation to help resolve problems.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Tracked computer system and network performance to identify root causes of issues.
Customer Service
Bank Al-Jazira
Medina
01.2010 - 11.2011
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Obtained feedback from customers to improve service experience.
Sales Consultant
Bank Al-Jazira
Medina
04.2009 - 12.2009
- Work in marketing
- Sales loans and Visa Card.
- Negotiated and closed sales to secure profitable deals and contracts.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Built rapport with new and existing customers to boost client retention.
- Identified prospect needs and offered appropriate products and services.
- Delivered outstanding customer experiences through attentive care and faultless service.
Executive Secretary
Media Production Institution
Medina
08.2008 - 03.2009
- Scheduled meetings, conferences and appointments.
- Booked flights and hotels for domestic and international meetings.
- Drafted documents and reports for management review.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
Education
Bachelor of Business Administration - Administrative Science
King Abdulaziz University
Jeddah01.2019
Diploma - Programming
College of Technology
Madina01.2009
Skills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
- Software implementation
- System upgrades
- Application support
- Technical issue analysis
- Network administration
- IT risk management
- Application installations
- Technical documentation
- Disaster recovery
- Technical reporting
- Needs assessment
- Content management systems
- Project implementation
- IT service management
- Web development
- Software installation
- Technical troubleshooting
- Ticket management
- Technical issues analysis
- Data recovery
- Technical support
- Hardware upgrades
- User support
- Issue troubleshooting
- Microsoft office specialist (MOS) expert
- Customer service
- Staff education and training
- Systems analysis
- Desktop support
- Microsoft outlook
- Account updating
- Remote support
- System administration
- Customer success management
- Complaint resolution
- Technical documents comprehension
- Account management
- Service support
- Java full stack
- Information protection
- Customer service expert
- Ticket support system management
- Active listening
- Access issue resolution
- Issue escalation
- Antivirus software
Certification
- Cyber Security -Rebal Institute
- ASP.NET.
- Administrative Planning and strategy building-Rebal Institute
- EC English Language Center in United Kingdom-English Language Course
- Share point training -Power user-Technical Consulting
Languages
English
Upper intermediate (B2)
Timeline
Unit Manager-Finance
Taibah University
06.2021 - 12.2022
IT specialist
Taibah University
04.2014 - 06.2021
Help desk technician
Taibah University
06.2013 - 03.2014
Customer Service
Bank Al-Jazira
01.2010 - 11.2011
Sales Consultant
Bank Al-Jazira
04.2009 - 12.2009
Executive Secretary
Media Production Institution
08.2008 - 03.2009
IT Specialist
Rua Al-Madinah Holding
Technical Supervisor, Administrative Deputy project manager
Madinah Authority
Self employed
family business
Bachelor of Business Administration - Administrative Science
King Abdulaziz University
Diploma - Programming
College of Technology