Basim Jazzar
Summary
Experienced executive with more than 20 years progressive career in Freight Forwarding and Logistics. Proven success in management, leadership, operational excellence and organizational development with keen understanding of elements of Logistics and Freight Forwarding business. Recognized for inspiring management team members to excel and encouraging creative work environments. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Forward-thinking and proactive with achievements across sales, marketing, advertising and executive management with strong communication skills and in-depth knowledge of market trends, sales strategies and business regulations.
Overview
25
25
years of professional experience
12
12
Certificates
Work History
Deputy Chief Executive Officer
Al Majdouie Logistics
Jeddah
02.2022 - Current
- Increased company revenue by 20% through aggressive new market strategies.
- Co-Create the 3 years strategic plan of the company and review it every quarter to evaluate the compliance and the plan results.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Established foundational processes for business operations.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Worked with department heads to address team needs and offer high-level support for everyday operations.
- Directed market expansions to propel business forward, meet changing customer needs.
- Meeting with key clients to address any issues and provide accurate solutions to maintain clients satisfaction and increase the share of business.
- Work closely with finance team to create the annual budget, review financial statements and find solutions for any issues may arise.
- Supervise the collection process and provide solutions.
Western Region General Manager
Al Majdouie Group
Jeddah
06.2020 - 01.2022
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10%
- Implemented operational strategies and effectively built customer and employee loyalty
- Held weekly meetings with the Sales and all departments managers to identify techniques to overcome sales obstacles
- Developed and maintained relationships with major customers such as Sabic,
- Petro Rabigh and Aramco, and suppliers through continual communication and service evaluation
- Identified and capitalized on community business opportunities with effective networking
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Assessed financial statements and KPI reports to evaluate all departments performance, develop targeted improvements and implement changes resulting in fully utilizing the assets, reducing costs and matching client’s requirements
- Created, developed, managed and executed effective business plan to align strategic decisions with long-term objectives and communicated company vision and objectives to motivate teams
- Worked directly with management, COO and Freight Forwarding, Clearance,
- Transportation and Warehousing Managers to brainstorm, discuss strategy and mitigate operations issues
- Directed work of the entire Western Region team which consist of more than 2,500 members from the departments of the Freight forwarding, custom clearance, Transportation, Accounting and sales teams to deliver exceptional client experiences
- Improved productivity while reducing staffing and operational costs by 20%
- Received superior customer service satisfaction scores for two consecutive quarters
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Enforced quality assurance protocols to deliver ideal customer experiences
- Supported regulatory compliance by overseeing all audits to verify protocol adherence
- Evaluated suppliers by assessing quality, timelines and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Western Region Clearance Manager
Al Majdouie Group
Jeddah
10.2016 - 05.2020
- To participates in the development and preparation of short-term and long-range strategic plans and budgets based upon broad organization goals and objectives and S&OP plans
- Supervise & control day to day activities of Custom Clearance function and ensure
- Department KPI's are maintained, displayed and achieved
- Ensure and Oversee the clearance procedure of the import and export shipments with a total volume of 150,000 container per year
- Coordinate with Members of Government and any other regulatory bodies such as
- Customs, Ministry of Trade, Economic Department, SFDA etc
- To solve any issues may appear and provide smooth customs clearance procedure
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Work with the Freight Forwarding Manager and Transportation manager on the strategic plans to expand the business and to resolve problems, improve operations and provide exceptional customer service
- Developed standard operating procedures and document workflows for current and future process steps
- Created and managed knowledge base to offer staff and customers immediate informational access to services and organization
- Developed and executed go-to-market plans and facilitated internal organizational readiness
- Created positioning and key messages to differentiate business solutions and services in market
- Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from the freight forwarding, protecting company reputation and loyal client base
- Drove the customs clearance operational improvements that resulted in significant savings and improved profit margins
- Conducted field visits and met corporate customers for business development
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Conducted field visits and met corporate customers for business development
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Chief Operating Officer
Portrex Logistics Provider
Jeddah
06.2015 - 09.2016
- To participates in the development and preparation of short-term and long-range strategic plans and budgets based upon broad organization goals and objectives and
- S&OP plans
- Then recommend my adoption to the Chief Executive Officer
- To Direct internal operations to achieve plans and budgeted results and other financial criteria, and to preserve the capital funds invested in the enterprise
- To develop and establish operating cost-reduction strategies and policies consistent with the CEO's broad objectives to increase the profit of the organization, and insures their adequate execution
- And evaluate the results of overall operations regularly and systematically, and reports these results to the CEO
- Insures that all activities and operations are performed in compliance with the Saudi regulations and laws governing business operations
- To direct the development and establishment of adequate and equitable personnel policies throughout the organization, including compensation policies and employee benefit plans
- Insures that the interests and welfare of employees as individuals are preserved and protected
- Contracts management for all vendors and clients with final approval and decision authority
- Cross functional team management
- Drove industry-leading profit increase by transforming production process and aligning sales targets to meet dynamic industry conditions
- Maintained agile, responsible organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies
- Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
- Refined organizational structure to consolidate, streamline and delineate necessary functions
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
General Manager
Hala Supply Chain Services
Jeddah
08.2012 - 04.2015
- Set the procedural rules, regulations and decisions to facilitate the performance of the department's personnel
- Prepare the annual budget for the department and set the plan and strategies to achieve this budget
- Identify the main goals both long and short term to achieve for the department and to meet the expectations of management
- Planning the strategy to make sure all the desired goals achievable and measurable through KPI's report
- Plan the cost efficiency and reducing the operational costs through the possible alternatives and sources selections
- Developing the working team through training, advisory and leadership in order to achieve optimal use of human resources
- Regular meetings with senior management to set the goals for the entire company and discuss the plans and strategies to achieve them
- Transformed the division's budget from 1 million to 7 million within 3 years
- The divisions growth was 250%
- Taking the company from depending on 1 client to be depending on more than 10 clients
- Alliancing with Hellman's and UTI international freight forwarders and becoming their exclusive agent in Saudi Arabia
- Developed and executed targeted relationship and account development strategy
- Conducted training and change management processes to improve operations
- Established logistics policy including mode, carrier and supplier agreements that benefited overall business
- Improved quality processes for increased efficiency and effectiveness
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Freight Forwarding and Clearance Manager
Hala Supply Chain Company
Jeddah
05.2011 - 08.2012
- Manage the major freight agents and enrolling into the new and major networks in the freight forwarding sector
- Coordinating with the transportation and Warehouse general managers to ensure the work –flow and targets are achieved and the full logistics services are provided
- Discuss the strategic plans with the management to provide an accurate and realistic perspective before implementing the plans
- Solving any problem, we might face with the governmental authorities by finding a legal gap to be used and the best practice to be used
- Controlling and supervising the major projects for the major clients such as SABIC and KAPSARC
- Planning the full logistic needs for the clients and creating the solutions for all the difficulties and complications the client might face
- Lead the work team through strong yet flexible leadership to inspire the team to achieve the best results and reach the company's goals
- Work on achieving the annual budget, follow up the implementation of the plans and strategies of the department
- Measure the performance of the operations department through KPI's as per company's standards
- Solved the customers' dissatisfaction issues due to bad communications between the different department by leading the team members and setting appropriate solid process to be followed
- Unconventional solutions for several shipments with special requirements were invented
- Budget was achieved by 125%
- KPIs achievement was 94%
- Developed and executed plans to monitor standard process adherence
- Converted community contacts into potential clients through networking, consistency and credibility
- Equipped and organized facility to comply with company strategy for online and offline quality controls
Operation Manager of Freight Forwarding &Clearance
Hala Supply Chain Company
Jeddah
11.2009 - 03.2011
- Establishing a network of reliable agents all around the world through attending all the different exhibits and meetings
- Managing the operation team to handle the door – to – door shipping service and ensuring the best services are obtained with the best rates and the safety of the cargo from the factory to the client's warehouse by choosing the best freight forwarding agent and establishing a good relationship with them
- Managing the customs clearance department and set the annual plan for both import and export shipments
- Controlling safety handling of cargo (Bulk & containers) and organizing and managing cargo delivery from port to warehouse and vice versa
- Assist in managing the transportation department in regards of the containers to be received safely by the client's warehouse, and the distribution of the client's goods all around the kingdom and the GCC countries
- Generate monthly and yearly performance reports for the bord of directors to measure and review performance and processes of the freight forwarding division in Saudi Arabia
- A network of reliable agents around the world was established so the best service and rates are obtained
- 95% of shipments are cleared and delivered within targeted lead time
- 97% of the clients are satisfied
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Researched competitive solutions and maintained competitive market comparisons and evaluations
Export Department Supervisor
United Arab Shipping Company
Jeddah
01.2008 - 10.2009
- Discuss current related subject with General operation manager on daily basis
- Arrange & distribute task among employees within the department with coordination with GM of Operation
- Evaluate employees performance
- Coordinate with all employees to enhance our services
- Make monthly vessels schedule & send it to the customers
- Follow up with containers releases procedures to provide maximum quality services
- Follow up with containers movement
- Issue reefer containers release & follow up with it until loading
- Prepare weekly & monthly reports for VIP customers
- Coordinate with tycoon control & alert customers of delaying the containers
- Follow up with export detention and coordinate with marketing department
- Follow up with Arabic & English manifest and make sure that all are delivered on proper time
- Make sure that all manifests are uploaded in Saudi EDI
- Make sure that all manifests are sent to the loading terminal on time
- Make sure that all Arabic & English manifests are sent to Jeddah Islamic port
- Make sure that all agents are getting header in Saudi EDI
- Receive and check up on our partners manifests before send them to the JIP
- Issuing privet letter to investigator
- Send correction letters for vessel arrival to Saudi Custom
- VIP customer's key account
- Follow up with uploading the manifests into CDS
- Check & sign the Export original B/L after making sure everything is in order
- Follow up with VIP customers freight manifests & send them with OBL to customers
- Developed and executed targeted relationship and account development strategy
- Investigated and resolved customer complaints to foster satisfaction
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Sales Executive
United Arab Shipping Agencies Company
Jeddah
01.2006 - 12.2007
- Cold calling to arrange meetings with potential customers to prospect for new business
- Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
- Visit potential customers for new business and provide customers with quotations and negotiate the terms of an agreement for the required service (door to door, door to port or port to port)
- Gather market and customer information to identify new markets and business opportunities
- Listening to customer requirements and gaining a clear understanding of customers' businesses and requirements to provide solutions tailor-fitted to his needs
- Place the bookings for the customers and coordinate with our agencies around the world to handle the shipment as requested by the customer
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
- Updating the customer with the status of his shipment on daily basis
- Keep updated record of freight charges for all the ports around the world and providing them to the customers whenever requested
- Challenging any objections with a view to getting the customer to buy
- Researching the market and gather information about the competitors to ensure the best service is provided with the best rates
- Reviewing my own sales performance, aiming to meet or exceed targets
- Attending team meeting and sharing best practice with colleagues
- Prepares reports by collecting, analyzing, and summarizing information.
Marketing Executive
United Arab Shipping Agencies
01.2000 - 12.2005
- Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations
- Communicating with target audiences and managing customer relationships
- Analyzing and investigating price, demand and competition
- Devising and presenting ideas and strategies
- Monitoring performance
- Maintaining and updating customer databases
- Organizing and attending events such as conferences, seminars, receptions and exhibitions
- Conducting market research, for example using customer questionnaires and focus groups
- Contributing to, and developing, marketing plans and strategies
- Monitoring competitor activity
- Supporting the marketing manager and other colleagues
- Preparing daily and weekly reports
Customer Service
Yousef Bin Ahmad Kanoo
12.1998 - 02.2000
- Attracts potential customers by answering service questions; suggesting information about other services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Keep track of the container deposits payments, refunds and demurrage payments
- Recommends potential services to management by collecting customer information and analyzing customer needs
- Prepares service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
Operator
Jeddah Islamic Port
Jeddah
06.1997 - 10.1998
- Control the arriving and sailing vessels
- Communicate with the vessel's communications officer for vessel's details
- Coordinate with the port's pilot for birthing
- Give the permeation and the birth number for aligning
Education
Bachelor of Science - Chemical Marine Science
King Abdul Aziz University
11.1996 - 01.1997
Skills
Policy development and optimization
Financial leadership
Operational leadership
Corporate leadership
Shareholder accountability
Organizational turnaround
Business alliances
Market understanding
Consulting
Market strategies
Business planning
Process improvements
Relationship Management
Strategic planning
Staff Management
Risk management
Business Development
Budgeting
Operations management
Project Management
Financial Management
Negotiation
Organizational leadership
Certification
Courses in the English language from the ELS Institute
Timeline
Deputy Chief Executive Officer
Al Majdouie Logistics
02.2022 - Current
Western Region General Manager
Al Majdouie Group
06.2020 - 01.2022
Western Region Clearance Manager
Al Majdouie Group
10.2016 - 05.2020
Chief Operating Officer
Portrex Logistics Provider
06.2015 - 09.2016
General Manager
Hala Supply Chain Services
08.2012 - 04.2015
Freight Forwarding and Clearance Manager
Hala Supply Chain Company
05.2011 - 08.2012
Operation Manager of Freight Forwarding &Clearance
Hala Supply Chain Company
11.2009 - 03.2011
Export Department Supervisor
United Arab Shipping Company
01.2008 - 10.2009
Sales Executive
United Arab Shipping Agencies Company
01.2006 - 12.2007
Marketing Executive
United Arab Shipping Agencies
01.2000 - 12.2005
Customer Service
Yousef Bin Ahmad Kanoo
12.1998 - 02.2000
Operator
Jeddah Islamic Port
06.1997 - 10.1998
Bachelor of Science - Chemical Marine Science
King Abdul Aziz University
11.1996 - 01.1997