Basma Al-Saheel
Riyadh
Summary
With a proven track record at Riyad Bank, I've excelled in enhancing governance and software quality, leading to a significant reduction in defects. Skilled in risk management and coaching, my leadership has fostered team excellence and stakeholder satisfaction, embodying a commitment to continuous improvement and operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Information Technology Testing Governance
Riyad Bank
09.2019 - Current
- Improved governance processes by implementing comprehensive risk management strategies.
- Managed stakeholder relationships to maintain open communication channels and facilitate collaboration on governance matters.
- Streamlined reporting processes to ensure timely, accurate, and relevant information for decisionmaking.
- Managed conflicts of interest by establishing clear guidelines on disclosure requirements and appropriate actions for resolution.
- Monitored and assessed mission progress and provided updates to command.
- Mentored junior team members on best practices in software development, quality assurance techniques, and effective communication skills.
- Developed comprehensive quality assurance plans, leading to a significant reduction in reported bugs and defects.
- Established best practices for coding standards and documentation, ensuring consistency across all projects.
- Improved customer satisfaction ratings by effectively addressing user feedback and resolving technical issues in a timely manner.
- Enhanced software quality by implementing rigorous testing procedures and continuous improvement initiatives.
Assistant Head IT Quality Assurance
Saudi Investment Bank
07.2016 - 08.2019
- Monitored departmental performance metrics, identifying areas of improvement and initiating corrective actions when necessary.
- Conducted regular progress reviews with individual team members to provide feedback on their performance against set objectives.
- Established clear performance expectations for team members, providing constructive feedback and promoting professional development opportunities.
- Mentored junior staff members, providing guidance and support to develop their skills and knowledge.
- Implemented effective time-management strategies to ensure deadlines were consistently met without compromising on quality of work.
- Oversaw project management efforts within the department ensuring successful completion within established timelines.
- Streamlined administrative processes for increased productivity and reduced workload for the Head of Department.
- Evaluated current procedures, recommending changes to optimize efficiency while maintaining quality standards.
- Supported change management initiatives, helping to ensure the smooth implementation of new policies and procedures within the department.
Manager - IT Quality Assurance
Saudi Investment Bank
04.2014 - 06.2016
- Instituted a culture of accountability within the IT Quality Assurance team, empowering each member to take ownership of their work and continuously strive for excellence.
- Enhanced customer satisfaction with timely identification and resolution of critical software issues.
- Ensured compliance with industry regulations and standards through diligent monitoring of quality assurance processes and adherence to best practices.
- Improved IT quality assurance processes by implementing rigorous testing methodologies and documentation standards.
- Spearheaded cross-functional teams in addressing complex technical challenges, leading to improved overall project performance.
- Developed comprehensive test plans that thoroughly assessed product functionality and usability across multiple platforms and devices.
- Conducted thorough root cause analyses on recurring defects, leading to long-term resolutions rather than temporary fixes.
- Documented testing procedures for developers and future testing use.
Accounting Manager
Dar Al Tamleek
01.2012 - 04.2013
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Led a team of accounting professionals in achieving department goals while fostering a positive work environment.
- Coordinated efforts between the accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
- Assisted executive management in making informed business decisions with accurate ad-hoc financial analysis as needed.
Support Services Assistant
SABB
10.2009 - 11.2011
- Ensured all required documentation was completed accurately and filed appropriately.
- Served as an integral member of the team during periods of change or transition.
- Collaborated with cross-functional teams to optimize support services processes and procedures.
- Handled sensitive information with discretion, ensuring confidentiality and compliance with privacy regulations.
- Streamlined office operations for increased efficiency through effective organization and task management.
- Facilitated communication between various departments by acting as a liaison when necessary.
- Contributed to the development of new policies and procedures within the department that enhanced operational efficiency.
- Provided administrative support to management staff, enabling them to focus on strategic initiatives and decisionmaking.
Education
Bachelor of Science - Computer And Information Sciences
King Saud University
Riyadh, Saudi Arabia01-2009
Skills
- Coaching and mentoring
- Risk management
- Data analysis
- Performance monitoring
- Contract negotiation
- Operations management
- Relationship building
- Complex Problem-solving
Certification
- ITIL Foundation Certificate in IT Service Management – AXELOS Global Best Practice.
- ITIL Operational Support Analysis – PeopleCert.
- Leading For Result Program, INSEAD Business School.
- Enterprise Architecture Certificate, Software AG.
Timeline
Information Technology Testing Governance
Riyad Bank
09.2019 - Current
Assistant Head IT Quality Assurance
Saudi Investment Bank
07.2016 - 08.2019
Manager - IT Quality Assurance
Saudi Investment Bank
04.2014 - 06.2016
Accounting Manager
Dar Al Tamleek
01.2012 - 04.2013
Support Services Assistant
SABB
10.2009 - 11.2011
Bachelor of Science - Computer And Information Sciences
King Saud University
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