Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bassam Alnemari

Electronics Technician
Riyadh,Riyadh

Summary

Certainly! Over the years, I’ve built a strong foundation across multiple industries. Currently, I’m a Customer Service Specialist at Smart Interaction for Telecommunications Co., where I’ve consistently resolved customer issues efficiently, improved satisfaction ratings, and helped streamline communication processes.

Previously, I worked in the hospitality sector, where I developed strong interpersonal and problem-solving skills while maintaining high standards of guest experience. Before that, I served as an Electronics Technician, where I gained hands-on experience in troubleshooting, repairing systems, and ensuring smooth technical operations.

These diverse roles have sharpened my adaptability, attention to detail, and teamwork — qualities that continue to drive my performance and help me achieve positive results in every position I take on.

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

Smart Interaction for Telecommunications Co
04.2025 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Reception Supervisor

Dallah
10.2018 - 10.2022
  • Maintained a welcoming environment with a well-organized reception area, ensuring a positive first impression for guests.
  • Enhanced customer satisfaction by efficiently managing front desk operations and providing exceptional service.
  • Contributed to the hotel''s reputation for excellent service by promptly addressing guest concerns and resolving issues.
  • Played an integral role in the success of event planning at the hotel by coordinating reservations requests from large groups or conferences effectively.

Device, Operator Assistant

Al-Sharq Plastics Industries Company
06.2016 - 06.2017
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

Systems Technician

Al-Exal Arab Construction Co. Ltd
05.2013 - 07.2016
  • Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
  • Submitted daily paperwork to record completed jobs and related information.
  • Achieved significant improvements in help desk response times by reorganizing support ticket priorities according to urgency and impact.
  • Ensured system integrity and security by regularly updating software and applying necessary patches, reducing vulnerability to cyber attacks.

Education

Diploma - Electronic System

National Institute of Technology (NIT), Saudi Arabia
Jeddah, Saudi Arabia
05.2015

Skills

Customer service

Timeline

Customer Service Specialist

Smart Interaction for Telecommunications Co
04.2025 - Current

Reception Supervisor

Dallah
10.2018 - 10.2022

Device, Operator Assistant

Al-Sharq Plastics Industries Company
06.2016 - 06.2017

Systems Technician

Al-Exal Arab Construction Co. Ltd
05.2013 - 07.2016

Diploma - Electronic System

National Institute of Technology (NIT), Saudi Arabia

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Bassam AlnemariElectronics Technician