Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bassam Chaudhry

Network Operations Manager
Riyadh

Summary

Highly accomplished and results-driven leader with 17 years of distinguished experience in the Telecom Industry, contributing expertise to renowned multinational companies like Ericsson and Telenor. Demonstrated track record of propelling growth, optimizing efficiency, meeting stringent project deadlines, and enhancing customer experience. Skilled in leading diverse teams and leveraging cutting-edge technologies. Passionate about innovation and achieving exceptional outcomes. Aiming to make a significant impact in my next endeavor.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

Manager Network Operation Center

Ericsson AB
10.2017 - Current


  • Effectively executed automation for Incident management, leading to an impressive 50% improvement in response times and a flawless record of 0% missed incidents
  • Achieved a substantial 25% resource cost-savings by developing innovative tools to automate deliverables, effectively optimizing resource utilization
  • Effectively convinced stakeholders and spearheaded the migration of traffic/alarms from Legacy (5ESS Switches) to recently installed Telecom nodes, resolving EOL and obsolete parts concerns
  • Achieved a remarkable 5% revenue increase for Ericsson, while significantly improving network availability and reducing power consumption by 10% for STC
  • Led and supervised a diverse team of 22 multi-nationals, ensuring seamless completion of day-to-day tasks in strict adherence to company standards
  • Instrumental team member involved in critical functions including contract renewals, RFI/RFP/RFQ processes, and budgeting
  • Exhibited adeptness in expertly managing three critical phases (Project takeover, Intercity NOC movement and Covid-19 WFH) of the NOC journey, skillfully combining technical and managerial expertise to ensure seamless transitions
  • Took lead role in establishing a backup NOC, collaboratively leveraging IT support to ensure swift response during times of emergency outages
  • Conducted thorough analysis of alarm trends, repetitions, and trouble tickets, consistently meeting SLAs with a success rate of above 99% and provided actionable recommendations to optimize day-to-day operations
  • Introduced internal training programs, developed efficient processes/procedures, and mentored teams, fostering a culture of efficiency and excellence
  • Provided dedicated after-hours support for the team and took the lead in conducting in-depth TIR and RCA investigations, driving continuous improvement
  • Prepared comprehensive reports for higher management, delivering valuable insights and strategic recommendations
  • Successfully executed the initiative to build a dashboard for NOC Video Wall, revolutionizing data visualization and improved KPI/SLA monitoring.

MS/Team Leader Field Operations

Ericsson AB
09.2010 - 10.2017


  • Achieved remarkable network growth, overseeing the expansion from 800 (2G/3G) to 1100 (2G/3G/4G) sites with the same dedicated teams
  • Effectively optimizing resource allocation, the initiative led to an impressive 10% reduction in the company's overall resource costs
  • Mentored and supervised a dedicated team of 35 resources, including Engineers, Riggers, Technicians, Dispatchers, and Shift Leaders
  • Expertly handled end-to-end sub-con management, encompassing successful sub-contracting negotiations and vendor performance management
  • Achieved 100% Work Order completion and maintained a 99.5% audit success rate through thorough Preventive Maintenance, adhering to Customer standards
  • Played a key role in the successful 2G carve-out on behalf of Roll Out Teams, utilizing expertise to expedite task completion and ensure timely project delivery
  • This approach resulted in meeting project deadlines, closing pending projects, and avoiding penalties caused by delays, significantly contributing to overall Ericsson revenue and enhancing customer satisfaction
  • Demonstrated hands-on technical expertise in the Operation and Maintenance of RBS (2XXX, 3XXX & 6XXX series)
  • Ensured service delivery in compliance with SLAs, MTTR and Network availability for incidents of varying severities/impacts in the Network
  • Proficiently addressed and fulfilled Customer requests related to Acceptance, Preventive Maintenance, Corrective Maintenance, Data Collection, and Reporting
  • Successfully managed VIP COW (Cell on wheels) movements, integrations, and alarm clearance, ensuring sites were On-Air ahead of schedule
  • Nurtured technical skills within the team to optimize output and contribute to organizational growth
  • Assisted Network Rollout Teams (NRO) with site restoration during Upgrades/Expansions to maintain smooth operations
  • Provided valuable support to 2nd Level Operations Team (Back Office) for local SW Upgrades in case of remote upgrade failures.

2G BSS FO Engineer

Ericsson AB
02.2009 - 05.2010


  • Operation and Maintenance Center for 2G Ericsson equipment (BSS) involves 24
  • 7 monitoring and Handling alarms, and well familiar with all the Operational Support System tools of Ericsson such as ALV, CNA, Fault management, Command Handling
  • 1st level troubleshooting the mobile access failure and request Field Engineer/NFM to attend the CF, TF, TRX, TX or TS etc
  • Failure depend on Internal Fault Map Class list
  • Clearing all the internal alarms by resetting the TRX, TX, RX and TS as a first action from the live network
  • Request and inform to Transmission Microwave Team (Service on Microwave) for any BSS failure on links and CPF as a Hub Sites category
  • Monitor and manage 2G network alarm events, service outage, network performance deterioration, customer complaints and analyze network performance consistently
  • Creating Trouble Tickets using applications such as, Remedy TT system (RTT), Work Force Management (WFM) and TeMip
  • Support to Network Fault Management Engineer (NFM or NFO) for activities such as TCN, MDT, PMR, PAT, Alarm clearing, Network instant status
  • Implemented monitoring of alarms (surveillance), traffic statistics, BSC/BTS maintenance, data management, data configuration, and radio network optimization through Ericsson OSS (OMC)
  • Respond to Network Customer Support Team within agreed SLA time frame
  • Perform periodic content service testing such as loop testing, call testing, VSWR etc.

NOC Executive

Telenor
02.2008 - 01.2009

• Working as a First Level Maintenance team for the network related issues that were escalated to us through Call Center/S&Sc/RE’s/TSS in terms of, IT and Network related customers Complaints, by achieving KPI’s & maintaining a high accuracy level.
• A part of team of Technical specialists, to resolve and escalate all nationwide Network related issues, such as International Roaming, provisioning, Signals related, SMS, GPRS, Voice Outgoing/Incoming, and CRM Tools related issues.
• Front line contact with NSS, BSS, Siemens/Nokia NOC, RF, LDI, Operations & Management, Core networks and Roaming center.
• Friendly User Testing (FUT) and User Acceptance Testing (UAT).
• Call Center/OSP trainings.

Team Leader

Telenor
09.2006 - 01.2008

• Managing team of 13 Customer Relations Officers
• Daily Live call monitoring.
• Motivating/devising plans to achieve the set standards of quality/customer satisfaction with the desired AHT.
• Conducting team meetings on weekly basis to share the current standing of the team amongst the rest and to share ways where more improvement can be done to be the top performer team.
• Achieving Call targets assigned by the unit.

Education

Bachelor of Business And Information Technology - Technology

Curtin University of Technology
Perth, Australia
Aug.2001 - Dec.2005

Skills

    Project Management

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Certification

PMP

Timeline

Manager Network Operation Center

Ericsson AB
10.2017 - Current

MS/Team Leader Field Operations

Ericsson AB
09.2010 - 10.2017

2G BSS FO Engineer

Ericsson AB
02.2009 - 05.2010

NOC Executive

Telenor
02.2008 - 01.2009

Team Leader

Telenor
09.2006 - 01.2008

Bachelor of Business And Information Technology - Technology

Curtin University of Technology
Aug.2001 - Dec.2005

PMP

RAN architecture evolution to 5G

LTE Fundamentals, Configuration and Operations.

Managed Services Total Operation Procedures

DCIM

Bassam ChaudhryNetwork Operations Manager