Bassam Mohamed Abdalwahab
Cairo,Egypt
Summary
Detail-oriented professional with a strong foundation in time management, communication skills, and critical thinking. Demonstrates expertise in multitasking, active listening, and problem-solving, complemented by advanced computer proficiency in Windows, Word, Excel, and internet applications. Skilled in social media engagement and relationship management, with a proactive approach to follow-up behavior and team leadership. Adept at handling pressure while maintaining courtesy, etiquette, and a patient attitude. Committed to leveraging these competencies to drive organizational success and foster collaborative environments.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer service representative
Vodafone Egypt
Cairo, Egypt
01.2024 - 01.2024
- Participated in team meetings, sharing best practices for improving service delivery.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Collaborated with the sales team to maximize product visibility and sales.
- Ensured smooth running of operations with timely preparation of reports.
- Assisted customers in making informed decisions by providing detailed product information.
- Streamlined processes through efficient record keeping.
- Provided top-notch support for increased customer satisfaction.
- Offered technical support, leading to enhanced user experience.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Facilitated customer loyalty programs to enhance customer retention.
- Enhanced communication channels through regular updates on company policies and promotions.
- Maintained a clean, orderly work environment, promoting a conducive atmosphere for both staff and customers.
low current Operations Supervisor
Remal lighting
Cairo
01.2021 - 01.2023
- Diagnosed and repaired technical issues to enhance security efficiency.
- Responsible for purchasing all the products required for each project and for providing a list of the needed items.
- Installed and configured alarm and surveillance systems for residential and commercial properties.
- Performed routine maintenance and system upgrades to ensure optimal performance.
- Provided hands-on training to customers on system usage and troubleshooting procedures.
- Collaborated with engineers and security teams to customize solutions for client needs.
- Delegated duties effectively to optimise workforce capabilities.
- Boosted team performance with regular training sessions.
- Facilitated inter-departmental communication for smoother operations.
low current Operations Supervisor
Giza Projects
Cairo
01.2019 - 01.2021
- Diagnosed and repaired technical issues to enhance security efficiency.
- Responsible for purchasing all the products required for each project and for providing a list of the needed items.
- Installed and configured alarm and surveillance systems for residential and commercial properties.
- Performed routine maintenance and system upgrades to ensure optimal performance.
- Provided hands-on training to customers on system usage and troubleshooting procedures.
- Collaborated with engineers and security teams to customize solutions for client needs.
- Improved service delivery with proactive problem-solving techniques.
- Implemented safety protocols for a safer work environment.
- Directed team tasks for improved productivity and staff morale.
Education
Bachelor's Degree - Administrative Systems and Information
EGI
09.2019 - 05.2023
Skills
- Time Management
- Communication Skills
- Critical Thinking
- Active Listening
- Multitasking
- Attention to Detail
- Computer Skills (Windows, Word, Excel, Internet)
- Pressure handling
- Social media engagement competency
- Patient attitude
- Courtesy etiquette
- Proactive follow-up behaviour
- Problem-solving
- Team Leadership
- Relationship Management
Languages
Arabic
English
Affiliations
- doing sports
Timeline
Customer service representative
Vodafone Egypt
01.2024 - 01.2024
low current Operations Supervisor
Remal lighting
01.2021 - 01.2023
Bachelor's Degree - Administrative Systems and Information
EGI
09.2019 - 05.2023
low current Operations Supervisor
Giza Projects
01.2019 - 01.2021
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