Bassam Zubair
Riyadh
Summary
Knowledgeable and experienced HR Administrative professional with 15 years of expertise in producing high-quality spreadsheets, reports, and presentations. Proven track record in event coordination, staff supervision, and efficient office workflow management. Adept at enhancing operational efficiency and fostering a collaborative work environment .
Overview
16
16
years of professional experience
Work History
HR & Admin Executive
Multibrands For Trading Company.
10.2021 - Current
- Conducting 1st phase of the interview focusing on the agreed behavioral competencies questions.
- completing the interview assessment for each candidate in order to send the passing scores to his manager.
- Overseeing the outsource agencies recruitment and laying off.
- Assisting the HRD in conducting the annual employee performance appraisal.
- Running the onboarding process for new joiners and coordinate with the other branches to ensure a proper onboarding is done.
- Following up the KPIs status of all the departments.
- Liaising with managers and overseeing the training sessions of the employees.
- Translate the required HR Documents when needed.
- Working according to plans and direction and assist in overseeing the implementation and application of the various HR systems including Job Description, entertainments, KPIs, … etc.
- Supporting in any requirements within the HR Department as required by the HRD.
- Updating the appropriate HR forms whenever is required.
- Preparing all reports related to the activities of the department
Admin Officer
Multibrands For Trading Company.
04.2018 - 09.2021
- Handling responsibility for the efficient management of various support services (building & company rented houses contracting, cleaning and maintenance, security services, transportation services) provided at the company.
- Hotel reservation for all Multibrands visitors and employee’s business trip.
- Booking ticket to employee’s business trip and vacations
- Arranging the airport and hotel transportation for Multibrands visitors.
- Preparing invitation letters to our visitors and family visit visa to our employees
- Following up with the medical insurance claims
- Arranging office stationary and employee’s business card
- Monitoring and coordinating administrative services effectively and ensuring that all employees' requirements are being met in a timely manner.
- Maintaining the required level of quality of all provided administrative services and finding ways to excel in performance service standards.
- Monitoring Admin policies and ensuring are being properly followed and checking for compliance with relevant laws and regulations.
- Reviewing work procedures and operational problems in order to determine ways to improve service, performance, and safety.
- Developing periodic reports related to the activities of the department
Junior IT Support Specialist
Dar Madi International Co.
03.2016 - 03.2018
- Delivered onsite technical support for employees.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Answered questions and provided information to customers about new software or hardware.
- Managed backup and recovery of data assets to safeguard system availability.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
IT Support & Admin Officer
Dar Madi International Co.
11.2013 - 02.2016
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Created, prepared, and delivered reports to various departments.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
IT Support & HR Officer
Dar Madi International Co.
01.2011 - 10.2013
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Developed comprehensive IT support documentation to facilitate faster issue resolution.
- Collaborated with team members to consistently deliver high-quality IT support services to clients.
- Streamlined company operations by implementing effective IT support protocols and procedures.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Coordinated employee placements and administrative details.
IT Support & Sales Coordinator
Dar Madi International Co.
02.2010 - 12.2010
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Support & Data Entry
Dar Madi International Co.
05.2009 - 01.2010
- Troubleshot technical issues as they arose, working closely with IT support staff to minimize downtime.
- Streamlined IT support processes for quicker response times and increased user satisfaction.
- Facilitated communication between faculty members and IT support staff regarding technology needs for specific courses or assignments.
- Collaborated with campus IT support staff to address larger-scale technology issues impacting the performance of the computer lab.
- Worked closely with internal teams such as sales, marketing, finance, IT support departments to coordinate efforts and maximize event success.
- Provided IT support for lab personnel to ensure seamless integration of software tools into daily workflows.
- Coordinated with IT support teams to troubleshoot system issues, minimizing downtime and disruption to daily operations.
Education
English Courses -
Aalmia Institute
CCNA from Cisco -
Abad Institute
01.2010
Diploma - Computer Systems Networking And Telecommunications
A Amlima Institute
01.2008
British Higher Dimloma ( H.N.D) - Computer Systems Networking And Telecommunications
Aalmia Intitute
01.2008
Skills
- Customer service
- Front desk management
- Customer relations
- Document preparation
- Administrative management
- Event coordination
- Travel arrangements
- MS office
- HR databases
- Labor law compliance
Languages
English
Upper intermediate
B2
Arabic
Proficient
C2
Timeline
HR & Admin Executive
Multibrands For Trading Company.
10.2021 - Current
Admin Officer
Multibrands For Trading Company.
04.2018 - 09.2021
Junior IT Support Specialist
Dar Madi International Co.
03.2016 - 03.2018
IT Support & Admin Officer
Dar Madi International Co.
11.2013 - 02.2016
IT Support & HR Officer
Dar Madi International Co.
01.2011 - 10.2013
IT Support & Sales Coordinator
Dar Madi International Co.
02.2010 - 12.2010
IT Support & Data Entry
Dar Madi International Co.
05.2009 - 01.2010
CCNA from Cisco -
Abad Institute
English Courses -
Aalmia Institute
Diploma - Computer Systems Networking And Telecommunications
A Amlima Institute
British Higher Dimloma ( H.N.D) - Computer Systems Networking And Telecommunications
Aalmia Intitute
Similar Profiles
Mehasin Muhammed KelothMehasin Muhammed Keloth
Payroll-Specialist at Multibrands Trading Co.Payroll-Specialist at Multibrands Trading Co.
Mehasin Muhammed KelothMehasin Muhammed Keloth
Payroll Specialist at Multibrands Trading Co.Payroll Specialist at Multibrands Trading Co.
Vineet PorwalVineet Porwal
Global Recruitment Executive at Multibrands India Pvt Ltd.Global Recruitment Executive at Multibrands India Pvt Ltd.