Bassm Alsanousi
Madinah
Summary
Accomplished IT leader with extensive expertise in IT strategy development, digital transformation, and process optimisation. Demonstrates proficiency in IT governance, team leadership, and stakeholder coordination to drive organisational success. Skilled in managing network infrastructure, ensuring cybersecurity compliance, and providing end-user technical support. Experienced academic lecturer with a focus on curriculum delivery and student mentoring in computer fundamentals. Committed to leveraging analytical thinking and effective communication to enhance operational efficiency and achieve strategic objectives.
Overview
24
24
years of professional experience
6019
6019
years of post-secondary education
Work history
Director of Information Technology Center
Madinah TVTC
Madinah
01.2012 - 12.2025
- Led implementation of comprehensive IT strategies to enhance organisational efficiency.
- Streamlined IT processes to improve service delivery and user satisfaction.
- Ensured secure data management with robust cybersecurity measures.
- Managed IT resources to ensure optimal performance and reduce downtime.
- Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout the organisation's operation hours.
- Led strategic initiatives to enhance IT infrastructure and improve operational efficiency.
- Developed and implemented policies to ensure data security and compliance with regulations.
Director of Information Technology Center
Madinah College of Tourism
Madinah
01.2008 - 01.2009
- Directed strategic planning and implementation of technology initiatives that enhanced operational efficiency.
- Directed incident response efforts to resolve technical issues and minimise downtime.
- Ensured secure data management with robust cybersecurity measures.
- Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout the organisation's operation hours.
- Managed IT resources to ensure optimal performance and reduce downtime.
Technical support supervisor and lecturer
Madinah College of Technology
Madinah
01.2007 - 01.2008
- Supervised technical support team to ensure effective resolution of customer inquiries and issues.
- Delivered engaging lectures on technical topics to enhance student understanding and knowledge retention.
- Improved customer satisfaction by providing technical support for software and hardware issues.
- Monitored IT infrastructure regularly, keeping downtime to a minimum.
- Developed and implemented procedures to streamline support processes and improve overall service quality.
- Developed engaging curriculum that enhanced students' understanding of computer science concepts.
- Integrated latest educational technologies into lessons to improve learning outcomes.
Technical support
Madinah Commercial High School
Madinah
01.2003 - 01.2004
- Provided technical assistance by troubleshooting hardware and software issues for staff and students.
- Implemented solutions for network connectivity problems ensuring seamless communication across school premises.
- Maintained inventory of IT equipment and ensured all devices were in optimal working condition.
- Responded promptly to support requests, prioritising urgent issues to minimise disruption to educational activities.
- Assisted in the installation and configuration of new software and hardware, following established protocols.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Tracked computer system and network performance to identify root causes of issues.
- Installed new software for users and monitored version and patch update requirements.
Computer teacher
Madinah Commercial High School
Madinah
01.2002 - 01.2003
- Taught computer fundamentals, office applications, and basic IT concepts aligned with secondary commercial education objectives.
- Delivered practical, lab-based lessons and prepared assessments to evaluate student learning outcomes.
- Delivered typing skills training, focusing on keyboard proficiency, speed, accuracy, and proper typing techniques.
Education
Doctor of Philosophy - Computer Science and Engineering
University of North Texas
United States /2021 - /2025
MEng - Network Engineering
RMIT University
Melbourne /2010 - 01.2011
BEng (Hons) - Computer Technology
Riyadh College of Technology
Riyadh /2003 - 01.2006
Associate Degree (Hons) - Computer Technology
Madinah College of Technology
Madinah /1998 - 01.2001
Skills
IT Leadership & Management
- IT strategy development and implementation
- Digital transformation and process optimization
- IT governance and policy development
- Team leadership and technical supervision
- Stakeholder coordination and service management
- Network infrastructure management and connectivity solutions
- Hardware and software troubleshooting
- Systems administration and operational support
- IT service continuity and incident response
- End-user technical support
- Secure data management and access control
- Cybersecurity controls and risk mitigation
- Compliance with information security best practices
- Curriculum delivery in computer fundamentals and IT topics
- Academic lecturing and practical lab supervision
- Student assessment design and evaluation
- Academic mentoring and learner support
- Knowledge transfer and instructional planning
- Typing skills instruction focusing on speed and accuracy
- Analytical thinking and problem solving
- Technical documentation and academic reporting
- Effective communication and presentation
- Time management and multitasking
Languages
English
Advanced
Arabic
Fluent
Custom Section
- National Cybersecurity Risk Management Framework Implementation,
Cybersecurity Department, Technical and Vocational Training Corporation (TVTC), in collaboration with SAVVY Company — 2026 - Future National Needs for Technical Human Resources,
TVTC General Directorate – Madinah Region — 2021 - Big Data Analytics,
TVTC General Directorate – Madinah Region — 2021 - Innovation in Digital Transformation,
TVTC General Directorate – Madinah Region — 2021 - HPE Storage Solutions & Train the Trainer (TTT),
Hewlett-Packard Enterprise (HPE), Riyadh — 2019 - Huawei FusionCube (VDI) Training Program, TVTC General Directorate of Information Technology, Riyadh — 2016
- Kaspersky Endpoint Security Workshop, TVTC General Directorate of Information Technology, Riyadh — 2016
- Administrative Creativity, Madinah College of Technology, Madinah — 2015
- Agile and Six Sigma, Learning Tree International, London — 2013
- Activation of Information Technology Systems, College of Telecommunication and Information, Riyadh — 2013
- Intensive English Course, RMIT English Worldwide, Melbourne — 2009
- Management of Information Technology Services, Waterford Institute of Technology (WIT), Ireland — 2008
- IT Technician, CompTIA (A+ Certified Professional) — 2008
- Effective Training Transfer, Development and Training Unit, Madinah — 2008
- Systems Development, Madinah College of Technology, Madinah — 2007
- Technical Teaching and Computer Networks, CPIT, Christchurch — 2007
- Website Development, Madinah College of Technology, Madinah — 2007
- AutoCAD, Madinah Commercial High School, Madinah
Personal Information
- Date of birth: 04/12/1979
- Nationality: Saudi Arabia
- Marital status: Married
Timeline
Director of Information Technology Center
Madinah TVTC
01.2012 - 12.2025
Director of Information Technology Center
Madinah College of Tourism
01.2008 - 01.2009
Technical support supervisor and lecturer
Madinah College of Technology
01.2007 - 01.2008
Technical support
Madinah Commercial High School
01.2003 - 01.2004
Computer teacher
Madinah Commercial High School
01.2002 - 01.2003
Doctor of Philosophy - Computer Science and Engineering
University of North Texas
/2021 - /2025
MEng - Network Engineering
RMIT University
/2010 - 01.2011
BEng (Hons) - Computer Technology
Riyadh College of Technology
/2003 - 01.2006
Associate Degree (Hons) - Computer Technology
Madinah College of Technology
/1998 - 01.2001