Hi, I’m
Bassim Alluwaim
Information Technology
Al-Khobar
Summary
Talented Technical Support Representative with gift for understanding needs of both business and users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
13
years of professional experience
3
years of post-secondary education
5
Certificates
3
Languages
Work History
InterContinental Al Khobar HotelAl Kobar
Information Technology Assistant
03.2015 - Current
Job overview
- Assisted customers in identifying issues and explained solutions to restore service.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to technical support needs.
- Promoted efficiency among departments with prompt resolution of system issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Setting up employee workstations, and testing new gear and software. setup and upkeep of network.
- Created user accounts and assigned permissions.
- Diagnosed, identified and troubleshot solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored system performance to identify potential issues.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Installed and configured Opera , EMC, POS systems and applications. with prompt resolution of system issues.
- Installed and configured Cisco ip phone systems. with prompt resolution of system and device issues
MAC ConstructionAl Khobar
Computer Operator
10.2010 - 11.2012
Job overview
- Maintained spreadsheets of data across multiple systems.
- Verified integrity and consistency of duplication measures and storage protocols.
- Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions.
- Collaborated with vendors and contracted companies to create interfaces between internal systems and third-party assets.
- Complied with data entry quotients to support time-sensitive project input milestones.
Tamazaj Advertising AgencyAl Khobar
Designer
10.2010 - 11.2012
Job overview
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
Education
Arab Open UniversityDammam, Saudi Arabia
Bachelor of Science from Information Technology
02.2021 - Current
Skills
Technical issues analysis
Desktop support
Mac systems
Technical Support
Customer service expert
Ticket support system management
Application support
PC component diagnostics
Windows 10
Certification
Code of Conduct - Anti-Bribery Training
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Best Employee in 2021 award.
- Best Employee in 2018 award.
- Best Employee in 2017 award.
- Collaborated with team of 5 in the development of Onity System.
- Collaborated with team of 4 in the development of Bayan HR System.
Timeline
Handling Credit Cards Securely Training
03-2023
Introduction to Information Security Training
03-2023
Code of Conduct - Anti-Bribery Training
08-2022
Code of Conduct - Competing Fairly Training
08-2022
IHG Code of Conduct Training
08-2022
Arab Open University
Bachelor of Science from Information Technology
02.2021 - Current
Information Technology Assistant
InterContinental Al Khobar Hotel
03.2015 - Current
Computer Operator
MAC Construction
10.2010 - 11.2012
Designer
Tamazaj Advertising Agency
10.2010 - 11.2012