Summary
Overview
Work History
Education
Skills
Accomplishments
Trainings & Certificates
Timeline
Generic
Bassim Al Sarafandi

Bassim Al Sarafandi

Solutions Manager Oil & Gas Sector

Summary

I am writing to express my interest in the Sales Director position at stc. As an accomplished sales professional with over 19 years of experience in the telecommunication industry, I have also served as an Acting Sales Director for more than 6 years and have been responsible for running the department's performance and managing the sales team.

In my role as Acting Sales Director, I have successfully led the sales team to achieve and exceed revenue targets consistently. I have been responsible for developing and implementing effective sales strategies, identifying new business opportunities, and generating revenue. I have also managed the sales team, set goals, and ensured that sales targets were met.

My strong leadership and people management skills have enabled me to motivate and inspire my team to perform at their best and achieve outstanding results. I have a customer-centric mindset and a focus on understanding and meeting the needs of clients, which has allowed me to build strong relationships with clients and stakeholders.

In addition to my experience as an Acting Sales Director, I possess exceptional technical, communication, and analytical skills. I am proficient in sales and marketing, requirements analysis, project management, strategic planning, customer focus, strategic partnership, team building, conflict management, contract negotiation, procurement process, IT budget planning, and technology expertise.
I am confident that my skills and experience make me a strong candidate for the position of Sales Director. I have a proven track record of consistently exceeding sales targets and have achieved many awards and achievements, including being recognized as the Best Achiever in Managed Account LB with 157% in 2019 and overachieving the target with 127% in 2020, even during the COVID-19 pandemic and over achieve my Telco & ICT target during the last 3 years 2022 , 2021 & 2020 with outstanding performance.

Furthermore, I am familiar with all ICT solutions provided by stc subsidiaries, including stcs, Sirar, Alibaba Cloud, IOT Squared, Center3, and Specialized. I have the capability to sell all these solutions to clients and have managed to generate new business in the ICT field with oil & gas, petrochemical, industrial, and retail businesses.

I am confident that my qualifications and experience make me an ideal candidate for the Sales Director position at stc.


Sincerely,
Bassim Al Sarafandi

Overview

18
18
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Solutions Sales Manager Oil & Gas Sector

stc
01.2022 - Current
  • Develop and execute sales strategies to achieve revenue targets and drive business growth & track the performance on regular basis to do the necessary correction action on the right time.
    - Lead and manage the sales team to ensure they meet or exceed their sales targets & EBU goals .
    - Build and maintain relationships with key clients and stakeholders on C-level
    - Collaborate with our subsidiaries, including Sirar, stcs, Alibaba Cloud, IOT Squared, Center3, and Specialized, to provide our clients with comprehensive IT solutions.
    - Stay up-to-date with the latest industry trends and emerging technologies to provide our clients with cutting-edge solutions.
    - Ensure that all sales activities are in compliance with company policies and regulations.
    - Work closely with other departments, including business development, business marketing, and customer service, to ensure our services meet market demand.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Proven ability to develop and implement creative solutions to complex problems.

Large Enterprise Sales Manager

stc Saudi Telecom Company
02.2016 - 01.2022
  • Develop and maintain broad and deep customer partnerships that involve building relationships at the CxO level in MARAFIQ , SATORP , SASREF , TASNEE ,Shlumberger , Chevron & Gulf International Bank and expanding relationships outside of IT Research and share intelligence on customers and their respective markets
  • Maintaining satisfied referenced customers with Business Decision Makers (CXOs, VPs of Sales, Operations, HR, Marketing, etc.) and Technical Decision Makers (CIOs, IT Managers, IT Professionals)
  • Close opportunities by continuously reinforcing business value Ensure that customers deploy the solutions acquired by working with team members on deployment plans and customer adoption of these plans
  • Sets the sales division strategies and Sales Team objectives; follow-up on implementations
  • Recommends sales strategies for improvement based on market research and competitive analysis
  • Sets the targets and quotas for all sales teams & regularly review progress in achieving targets
  • Review sales reports submitted by sales managers, subordinates, analyze, and provide recommendations to top management
  • Ensure providing high standards of services to customers through sales channels
  • Work closely with marketing to feedback customer information to the communication and product development processes & Ensure high quality of sales that leads to low churn
  • Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability
  • Responsible for the performance and development of the all Sales Managers,
  • Account Executives, seniors’ account executives & supervisors
  • Initiates and coordinates development of action plans to penetrate new markets
  • Conducts one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance
  • TRAINING COURSES
  • Predictive Analytics for business leaders - Certificate
  • Digital & Virtual Sales- Certificate
  • Cyber security - Training
  • International Sales & Marketing Executive for Executive
  • Managers - Certificate
  • Cloud Computing – Certificate
  • Infrastructure & Network Services – Certificate
  • Security & Threads – Certificate
  • Data Center Advances Services – Certificate
  • IBM Security Managed Services Training
  • IBM Managed Backup Services Training.

Senior Sales Manager - Large Enterprise

Mobily, Itihad Etisalat
02.2012 - 02.2016
  • Recommends sales strategies for improvement based on market research and competitive analysis
  • Sets the targets and quotas for all sales teams & regularly review progress in achieving targets
  • Review sales reports submitted by sales managers, subordinates, analyse, and provide recommendations to top management
  • Ensure providing high standards of services to customers through sales channels
  • Work closely with marketing to feedback customer information to the communication and product development processes & Ensure high quality of sales that leads to low churn
  • Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability
  • Responsible for the performance and development of the all Sales
  • Managers, Account Executives, seniors’ account executives & supervisors
  • Prepares action plans by individuals as well as by team for effective search of sales leads and prospects
  • Initiates and coordinates development of action plans to penetrate new markets
  • Provides timely feedback to senior management regarding performance
  • Conducts one-on-one review with all Account Executives to build more effective communications, to understand training and

Key Account Manager

Zain
02.2008 - 01.2012
  • Performs sales activities to new and/or current customers to achieve or exceed assigned revenue objectives
  • Contacts and visits prospective customers to determine needs
  • Quali es prospective customer opportunities against key variables such as budget, timing, decision-making process, competitors, etc…
  • Creates and performs sales presentations to match company's products/services with identi ed customer’s needs
  • Remains knowledgeable of company's products/services to facilitate sales e orts
  • Maintains sales records and prepares sales reports as required
  • Often responsible for complex and di cult to close sales, and continually alerts client to new or improved products/services
  • Maintains a regular schedule of contact with customers via phone/on-site visits to ensure highest level of satisfaction
  • Assists management in devising direct sales plans & strategies, and in determining e ective sales techniques
  • Determines ways to di erentiate from competitors
  • Work with management to identify up sell opportunities
  • Assist marketing with design and promotional strategies
  • Develops relationships with client through dinners, outings, etc
  • Relays client feedback to product development sta .

Sales Supervisor - Corporate Sales

Zain
04.2006 - 02.2008
  • To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives
  • To assist the Sales Manager in revising and implementing the sales strategies plans
  • To assist the Sales Manager in generating sales opportunities by identifying appropriate business targets
  • To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers
  • Supervise the shift that I scheduled
  • Assist Sales Manager by completing all assigned duties
  • Handle customer issues, resolution and communicate escalated issues to the Sales Manager
  • Supervise Sales Representatives
  • Assist with sales rep questions, concerns and product/service questions
  • Create reports showing Sales %, install %, adherence, and attendance etc
  • Make sure all employees adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.)
  • Deliver positive feedback and Customer Recognitions to employee
  • Communicate all employee relations issues, concerns, and incidents to Sales
  • Manager

Team Leader

Contact Center, Zain
12.2004 - 04.2006
  • Responsible for solving problems, answering customer inquiries and assisting customers in every single aspect over the phone
  • Receives calls from customers to answer their queries, solve their problems and provide solutions
  • Ensure that all-con dential information pertaining to company activities or individual customer coming into ones possession is not disclosed or revealed to unauthorized person or agency
  • Ensure up to date knowledge of latest products and developments in the company and the cellular industry
  • Contact Customers and nding ways to settle their accounts
  • Call customer back to update them about the status of their inquiry
  • Contact subscribers suggesting new services, products & special
  • Ers that meet with their needs
  • Answer subscribers’inquiries & communicate to update them with accurate information on new services & educating them about existing services & products
  • Suggest procedures & programs that improve performance.

Education

Bachelor of Engineering Water & Environmental - Engineering

Al Balqa Applied University
Jordan Government University
06.1999 - 04.2004

Skills

Sales and marketing skills: Develop strategies, identify opportunities, and generate revenue

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Accomplishments

- Received VP Award as the best achiever in our general department OGFS.
- Successfully opened a new strategic opportunity with Aramco with TCV 151 Mn for NVIDIA, with personal involvement.
- Over-achieved Telco target in all quarters during 2022.
- Over-achieved ICT target with 179% during 2022.
- Closed MSOC deal with personal involvement in 2021.
- Over-achieved Telco target in all quarters during 2021.
- Over-achieved ICT target with 161% during 2021.
- Over-achieved Telco target in all quarters during 2020.
- Over-achieved ICT target with 143% during 2020.





Trainings & Certificates

- Predictive Analytics for Business Leaders - Certificate
- Digital & Virtual Sales - Certificate
- Cybersecurity - Training
- International Sales & Marketing Executive for Executive Managers - Certificate
- Cloud Computing - Certificate
- Infrastructure & Network Services - Certificate
- Security & Threats - Certificate
- Data Center Advances Services - Certificate
- IBM Security Managed Services Training
- IBM Managed Backup Services Training
- TATA International Connectivity Training
- E-commerce Management Training
- Customer Service Skills Training
- Negotiation Skills Training
- Up Selling and Cross Selling Skills & Closing Skills Training
- Time Management Training
- Account Management Training

Timeline

Solutions Sales Manager Oil & Gas Sector

stc
01.2022 - Current

Large Enterprise Sales Manager

stc Saudi Telecom Company
02.2016 - 01.2022

Senior Sales Manager - Large Enterprise

Mobily, Itihad Etisalat
02.2012 - 02.2016

Key Account Manager

Zain
02.2008 - 01.2012

Sales Supervisor - Corporate Sales

Zain
04.2006 - 02.2008

Team Leader

Contact Center, Zain
12.2004 - 04.2006

Bachelor of Engineering Water & Environmental - Engineering

Al Balqa Applied University
06.1999 - 04.2004
Bassim Al SarafandiSolutions Manager Oil & Gas Sector