Bayan Yahya Aldumaini
Riyadh,01
Summary
Customer success professional specializing in strategic account management and enterprise client success. Proven track record in driving satisfaction, retention, and impactful delivery across high-profile sectors.
Overview
8
8
years of professional experience
10
10
Certifications
2
2
Languages
Work History
Senior Customer Success Manager
Lucidya
02.2022 - Current
- Managing onboarding and success delivery for enterprise clients across various sectors including government, telecom, and environment
- Leading account growth and customer engagement by tailoring solutions, driving platform adoption, and ensuring measurable impact
- Responsible for delivering high-quality reports and insights based on client requirements using Lucidya’s social listening and analytics platform
- Collaborated with internal teams (Data, Product, and Professional Services) to ensure client goals are met effectively and within timeline
- Promoted to Senior Customer Success Manager in early 2025 with an expanded role that includes leading strategic accounts and managing high-impact projects for government entities. Responsible for strengthening key relationships, ensuring successful project delivery, and identifying expansion opportunities.
Customer Success Manager
JISR HR
09.2021 - 05.2022
- Managed customer and partner activity, risks, and growth opportunities
- Forecasted expansion opportunities and collaborated with sales
- Acted as the voice of the customer across internal teams
Customer Success Implementer
JISR HR
12.2019 - 01.2021
- Collaborated and strategized for client meetings
- Developed customer case studies and assisted with onboarding
- Gathered and analyzed HR system data
Quality Operations Associate
Careem
08.2018 - 11.2019
- Monitored service quality and resolved escalations
- Produced weekly performance reports and insights
Customer Happiness Agent
Careem
11.2016 - 08.2018
- Resolved customer escalations via email
- Coordinated complaint resolutions with Public Transport Authority
Skills
Active Listening & Empathy
Strategic Customer Success Planning
Data-Driven Decision Making
Customer Satisfaction & Feedback Analysis
Relationship & Stakeholder Management
Cross-functional Collaboration
Certification
Customer Success Manager: Fundamentals to your CSM Career
Timeline
Senior Customer Success Manager
Lucidya
02.2022 - Current
Customer Success Manager
JISR HR
09.2021 - 05.2022
Customer Success Implementer
JISR HR
12.2019 - 01.2021
Quality Operations Associate
Careem
08.2018 - 11.2019
Customer Happiness Agent
Careem
11.2016 - 08.2018