Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Bayan Yahya Aldumaini

Bayan Yahya Aldumaini

Riyadh,01

Summary

Customer success professional specializing in strategic account management and enterprise client success. Proven track record in driving satisfaction, retention, and impactful delivery across high-profile sectors.

Overview

8
8
years of professional experience
10
10
Certifications
2
2
Languages

Work History

Senior Customer Success Manager

Lucidya
02.2022 - Current
  • Managing onboarding and success delivery for enterprise clients across various sectors including government, telecom, and environment
  • Leading account growth and customer engagement by tailoring solutions, driving platform adoption, and ensuring measurable impact
  • Responsible for delivering high-quality reports and insights based on client requirements using Lucidya’s social listening and analytics platform
  • Collaborated with internal teams (Data, Product, and Professional Services) to ensure client goals are met effectively and within timeline
  • Promoted to Senior Customer Success Manager in early 2025 with an expanded role that includes leading strategic accounts and managing high-impact projects for government entities. Responsible for strengthening key relationships, ensuring successful project delivery, and identifying expansion opportunities.

Customer Success Manager

JISR HR
09.2021 - 05.2022
  • Managed customer and partner activity, risks, and growth opportunities
  • Forecasted expansion opportunities and collaborated with sales
  • Acted as the voice of the customer across internal teams

Customer Success Implementer

JISR HR
12.2019 - 01.2021
  • Collaborated and strategized for client meetings
  • Developed customer case studies and assisted with onboarding
  • Gathered and analyzed HR system data

Quality Operations Associate

Careem
08.2018 - 11.2019
  • Monitored service quality and resolved escalations
  • Produced weekly performance reports and insights

Customer Happiness Agent

Careem
11.2016 - 08.2018
  • Resolved customer escalations via email
  • Coordinated complaint resolutions with Public Transport Authority

Skills

Active Listening & Empathy

Certification

Customer Success Manager: Fundamentals to your CSM Career

Timeline

Senior Customer Success Manager

Lucidya
02.2022 - Current

Customer Success Manager

JISR HR
09.2021 - 05.2022

Customer Success Implementer

JISR HR
12.2019 - 01.2021

Quality Operations Associate

Careem
08.2018 - 11.2019

Customer Happiness Agent

Careem
11.2016 - 08.2018
Bayan Yahya Aldumaini