MD BAYEZID HOSSEN
RIYADH
Summary
Detail-oriented Printing industry Field Service Engineer with exceptional Hardware and Software skills. Offering proficiency in diagnosis and correction of complex hardware issues demonstrated over four years of field experience.
Overview
5
5
years of professional experience
Work History
Field Service Engineer
System Middle East
Riyadh
02.2018 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Scheduled service calls according to customer location and urgency of need.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical and electrical systems.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Installed and repaired machines on clients' premises.
- Investigated and troubleshoot 50 product service issues weekly
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
American International University-Bangladesh(AIUB)
Dhaka Bangladesh02.2016
Skills
- System Modification
- Scheduled Maintenance
- Customer Service Management
- Telephone Support
- Special Assignments
- Network Installation
- Onsite Support
- Computer Hardware Repair
- Reporting Service Information
- Routine Inspections
- Technical Support and Assistance
- Color management
- ICC color profiling
HARDWARE:
Printing machines (MUTOH, ROLAND)
Software:
RIP Software : CALDERA, ONYX, PHOTOPRINT, MAINTOP, ROLAND VERSAWORKS
Graphics software: PHOTOSHOP, ILLUSTRATOR
Timeline
Field Service Engineer
System Middle East
02.2018 - Current
Bachelor of Science - Electrical, Electronics Engineering Technologies
American International University-Bangladesh(AIUB)
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