Nawaf Alattiq
Riyadh
Summary
Information Communication Technology Projects Lead with a robust background in managing end-to-end project lifecycles, from initial planning and scoping to detailed analysis and strategic recommendations. Proven expertise in driving operational excellence through effective coordination of teams, resources, and schedules, optimizing productivity, efficiency, and quality. Skilled communicator adept at articulating complex financial details professionally with clients and colleagues. Known for building strong relationships across all levels of an organization, adaptable to both team environments and independent roles. Insightful Information Technology Manager with 18 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Information Communication Technology Projects Lead
Cluster2 Airports
08.2023 - Current
- Led and managed multiple ICT projects with a focus on strategic alignment, operational efficiency, and financial stewardship
- Collaborated with cross-functional teams to define project
- Scopes, objectives, and deliverables, ensuring alignment with organizational
- Goals
- Utilized advanced project management tools and methodologies to
- Track progress, mitigate risks, and optimize resource allocation
- Negotiated and managed contracts with external vendors to ensure
- Cost-effective solutions and seamless project execution
- Provided strategic direction and leadership to a diverse team of
- Professionals, fostering a culture of innovation and excellence
- Achieved significant milestones and deliverables, contributing
- To enhanced operational efficiency and organizational growth
- Key Achievements:
- Successfully delivered a SAP solution that optimized operations
- Across Cluster2 Airports, resulting in substantial cost savings and improved
- Data management capabilities
- Led end-to-end implementation projects, overseeing project
- Initiation, stakeholder engagement, and solution deployment with a focus on
- Exceeding organizational objectives
- Collaborated closely with executive leadership and key
- Stakeholders to drive business requirements, align project outcomes with
- Strategic initiatives, and ensure seamless integration of solutions
- Managed departmental budgets and financial planning processes
- Demonstrating fiscal responsibility and resource optimization
- Developed compelling business cases for capital projects
- Securing necessary funding and resources to drive innovation and operational
- Excellence
- Spearheaded the creation and evaluation of project RFPs
- Ensuring alignment with organizational needs and fostering competitive bidding
Senior Digital Transformation Specialist
GACA, General Authority of Civil Aviation
02.2019 - 07.2023
- Led multiple strategic projects from inception to deployment, ensuring seamless collaboration with cross-functional teams and delivering impactful solutions to clients
- Solution Development and Execution:
- Developed and executed comprehensive action plans for key projects, ensuring on-time and within-budget completion while meeting client requirements
- Successful Solution Delivery:
- Successfully delivered two major solutions:
- Implemented an E-correspondence system that enhanced internal communication efficiency
- Deployed an Enterprise Content Management system, improving organizational data management capabilities
- Systems Management and Security:
- Conducted regular system audits to validate the effectiveness of implemented technologies, ensuring compliance with security protocols and information control structures
- Implemented disaster recovery and backup procedures to safeguard critical assets and ensure business continuity
- Process Improvement and Compliance:
- Communicated clear project expectations and enforced systems, policies, and procedures, optimizing project efficiency and ensuring adherence to regulatory requirements.
Project Manager
Saudi Aviation Information Technology
12.2017 - 02.2019
- Oversaw IT projects for Safety, Security & Air Transport (SSAT) aimed at transforming services within the General Authority of Civil Aviation
- Introduced digitized and automated processes, achieving a 95% transformation rate, significantly enhancing efficiency and accuracy
- Identified key performance indicators (KPIs) for specific tasks and facilitated discussions with business users to emphasize the importance of system implementations and upgrades
- Created and managed comprehensive project plans ensuring governance and alignment with organizational objectives
- Provided training and mentoring to team members on advanced process flows; conducted in-depth coaching sessions with selected trainers to enhance skill sets
- Led technical teams to ensure projects were completed on time, with the highest quality standards, efficient resource allocation, and maximum client satisfaction
- Successfully delivered and automated 195 business processes, resulting in the digitalization of 95% of operations within the Saudi General Authority of Civil Aviation.
IT Projects Manager
Cehail International
11.2016 - 11.2017
- Directed end-to-end execution of IT projects, overseeing planning, budgeting, and resource allocation
- Led cross-functional teams in delivering projects on time and within budget, utilizing agile methodologies
- Managed stakeholder relationships, ensuring alignment with business goals and maintaining open communication
- Implemented strategic IT initiatives, such as ERP system upgrades and CRM integrations, resulting in improved operational efficiency and client satisfaction
- Proactively identified and mitigated project risks, optimizing project outcomes and minimizing costs
Assistant Manager
Interkey, Computer
08.2004 - 03.2010
- Oversaw technical operations and provided comprehensive support across Interkey and its subsidiaries to ensure seamless workflow
- Established a customer service representative unit, defining new business roles and responsibilities
- Managed computer systems, including hardware and software configuration
- Major Projects & Achievements:
- Enhanced Interactive Voice Response Systems (IVR)
- Upgraded IVR systems for prepaid calling card solutions across Riyadh, Jeddah, and Dammam, enabling handling of over 720 calls per minute for local and international calls
- Project SAWA (GSM) Establishment and Management
- Successfully established and managed Project SAWA (GSM), overseeing 120+ points of sale nationwide
- Managed construction, IT infrastructure, communication, and a team of 180+ operators to ensure seamless SAWA service delivery to clients
- E-Stocks Management for SAWA Project
- Managed the company's E-Stocks (Electronic Stocks) for rechargeable SIM cards under the SAWA project, ensuring efficient stock administration
- Prepaid and Audiotext Platforms Maintenance
- Monitored and maintained prepaid and audiotext platforms, managing a high-volume 700 number service with over 664 calls per minute
- Infrastructure Design for Tier 3 Datacentre Project
- Designed infrastructure for a tier 3 datacentre project, achieving key milestones in construction, IT infrastructure, communication systems, monitoring, and security
- E-Stocks Administration
- Administered the company's E-Stocks (Electronic Stocks) to optimize inventory management and ensure continuous availability of resources
- ISP Billing Platform Infrastructure Development
- Designed and developed infrastructure for an Internet Service Provider (ISP) billing platform to streamline operations and enhance customer service.
Database Administration Specialist
Interkey, Computer
08.2000 - 08.2004
- Orchestrated the administration of FoxPro and SQL Server, encompassing installation, configuration, and ongoing maintenance tasks
- Devised and enforced database security protocols, ensuring adherence to company policies and regulatory requirements
- Executed routine database performance tuning and optimization initiatives, resulting in enhanced system efficiency and reduced response times
- Implemented robust backup and recovery strategies, effectively minimizing data loss risks
- Collaborated closely with development teams to design and deploy database structures that supported application requirements
- Monitored database health and performance using [specific monitoring tools], swiftly addressing issues to uphold system uptime
- Maintained meticulous documentation of database configurations, procedures, and troubleshooting protocols.
Customer Service Presentative
Interkey for Communication and Computer
03.2000 - 08.2000
- Provided exceptional customer service via phone, email, and live chat, consistently achieving a customer satisfaction rating of over 95%
- Resolved customer inquiries and complaints promptly, ensuring high levels of satisfaction and repeat business
- Utilized in house CRM software to manage and document customer interactions, improving efficiency and response times
- Collaborated effectively with cross-functional teams to address customer issues and enhance service delivery.
Education
Project Audit – -
Projacs Academy
2023
Master -
2022
Bachelor of Science - Information Science
University of Arkansas At Little Rock
Little Rock, AR2016
Quintum VOIP Technologies, Quintum Technologies, Inc., Kingdom of Bahrain -
2007
VLYNX - 7.0 Prepaid Calling Card System, Tulip Communication -
2006
ICMS - GSM, Installation & Operator -
Saudi
2004
ISP PRO2000 - Installation, Maintenance & Management -
2002
Skills
- IT Infrastructure Management
- Project Scheduling
- Software development life cycle
- Business Analysis
- Stakeholder Management
- Project planning and development
- Project scope
- Strategic Planning
- Risk Management
- Staff Management
- Project Management
Certification
Project Management, Digital Transformation, Leadership and Team Management, Information Technology, IT Management, IT Strategy, Project Planning, Project Auditing
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Information Communication Technology Projects Lead
Cluster2 Airports
08.2023 - Current
Senior Digital Transformation Specialist
GACA, General Authority of Civil Aviation
02.2019 - 07.2023
Project Manager
Saudi Aviation Information Technology
12.2017 - 02.2019
IT Projects Manager
Cehail International
11.2016 - 11.2017
Assistant Manager
Interkey, Computer
08.2004 - 03.2010
Database Administration Specialist
Interkey, Computer
08.2000 - 08.2004
Customer Service Presentative
Interkey for Communication and Computer
03.2000 - 08.2000
Project Audit – -
Projacs Academy
Master -
Bachelor of Science - Information Science
University of Arkansas At Little Rock
Quintum VOIP Technologies, Quintum Technologies, Inc., Kingdom of Bahrain -
VLYNX - 7.0 Prepaid Calling Card System, Tulip Communication -
ICMS - GSM, Installation & Operator -
Saudi
ISP PRO2000 - Installation, Maintenance & Management -
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