Belal Yakout
Jeddah
Summary
Dedicated professional with a positive attitude and a strong focus on customer service excellence. Skilled in flights and packages reservations, decision making, and time management. Committed to leveraging these competencies to achieve career goals in the travel industry.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Senior Travel Specialist
Al Rajhi aviation
Jeddah
2025.06 - 2026.04
- Manage full travel arrangements for corporate and individual clients, including flights full knowledge with GDS’s (Amadeus and Sabre), hotels systems (TBD, TND .... etc.), transfers, IDL, and visa services.
- Design and present tailor-made travel packages for leisure and business clients across various destinations.
- Meeting and events setup, dealing with suppliers for packages and services at the final destinations.
- Helped clients select perfect holiday based on needs, budget and specifications.
- Managed and independently resolved customer issues and complaints regarding travels plans, government paperwork and booked packages.
- Balanced customer requirements and budgets against travel goals and industry trends to create optimal packages.
- Attended networking events, travel industry shows and conferences to stay up to date on tourism industry developments and hot destinations.
- Employed clever upselling techniques to increase holiday price by communicating holiday extras, deals and packages to customers.
- Participated in international travel fairs and conferences to expand network and stay informed on industry developments.
- Offers 24 and 7 support to travelling clients, addressing their needs and emergencies promptly.
- Fostered strong relationships with industry partners to gain access to exclusive deals and insider knowledge for clients.
ESC Team Leader
CWT
Cairo
2019.09 - 2025.03
- Monitors team performance, identifying areas for Improvement and implementing corrective actions.
- Maintained excellent employee relationship by cultivating supportive, positive and helpful working environment.
- Lead staff meetings to delegate tasks, assign workloads and communicate changing priorities.
Emergency service travel agent
CWT
Cairo
2016.06 - 2019.03
Corporate travel agent
CWT
Cairo
2013.11 - 2016.05
Travel consultant
American Express
Cairo
2010.10 - 2013.11
Travel agent
Soliman travel
Cairo
2008.09 - 2010.09
Education
Bachelor - tourism and travel management
Ein shams university
Skills
- Positive attitude
- Customer service excellence
- Flights and packages reservations
- Decision making
- Time management skills
- Travel insurance understanding
- Complex travel arrangements
- Supplier relationship maintenance
- Hotel booking proficiency
- Strategic pricing decisions
- Resolving high-profile complaints
Certification
- Amadeus and Sabre certified
- Time management course
Languages
Arabic Mother tongue
English Intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Senior Travel Specialist
Al Rajhi aviation
2025.06 - 2026.04
ESC Team Leader
CWT
2019.09 - 2025.03
Emergency service travel agent
CWT
2016.06 - 2019.03
Corporate travel agent
CWT
2013.11 - 2016.05
Travel consultant
American Express
2010.10 - 2013.11
Travel agent
Soliman travel
2008.09 - 2010.09
Bachelor - tourism and travel management
Ein shams university