Belinda Mae Aungon
Clarence Gardens
Summary
I have demonstrated with strong background in customer service and gained experience in managing client accounts, driving customer satisfaction, and improving efficiency. Highly-motivated employee with desire to take on new challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist /Office Administration Assistant
My Care Solution
01.2024 - Current
- Receiving, logging and welcoming calls, correspondence, deliveries, and visitors at reception
- ordering stationary, supplies and making up packs for clients / employees
- support the client team with onboarding, compliance, and service delivery
- Perform accurate record and document management in a range of both electronic and manual information storage systems
- maintain the client database and associated records
- provide back up scheduling support to client services coordinators
- provide general administrative support and scheduling to the team as required
- assist in purchasing orders of the clients and sending a purchase orders to the suppliers
Community Support Worker
MyCare Solution
11.2021 - Current
- provide care and support to help clients remain living independently in their own homes and communities.
- provide a range of care and support in accordance of their care plan like personal care, meal preparation, transportation, medication administration, respite care, social support, and specialist care.
Financial Solution Specialist
AXA Philippines
07.2017 - 02.2019
- Conducts electronic financial needs analysis to all clients in the bank and to determine their expenses, financial objectives, risk tolerance and other information needed to develop a financial plan.
- Analyzed clients needs to offer suitable and customize products and solutions based on clients financial status.
- Provide advise to clients to prepare their future financial security.
- Analyzed financial data performance received from clients to develop strategies for meeting clients financial goals.
- Communicate to clients on a regular basis.
- Answers client phone call query in the bank
General Manager
Metrolifestyle Fitness Center
11.2016 - 06.2017
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Equipment management, ensuring the the gym equipment continues to operate safely and efficiency
- draw up inspection regularly, maintenance schedule and update periodically.
Marketing Manager
Metrolifestyle Fitness Center
08.2016 - 11.2016
- Developed marketing strategies based on corporate objectives and market trends.
- Created content for promotional materials, including brochures and flyers.
- Generated ideas to increase sales through creative promotions.
- Provide admin support.
- Answers calls enquiries.
Admin Support
Globe Telecom
04.2014 - 07.2014
- Processed and screened postpaid and broadband applications.
- Verify plan application through phone call
- Generates reports, daily sales monitoring, weekly sales, and coverage plan for the whole year.
- Follow up updates in each postpaid and broadbrand application.
- Answers all phone enquiries.
Customer Service Representative
Globe Telecommunication
04.2011 - 02.2012
- Answered store and merchandise questions and led customers to wanted items.
- Helps customer with complaints and questions.
- Give customer information about products and services.
- Ensure customer satisfaction and provide professional customer support.
- Improved customer service wait times to mitigate complaints.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Strengthened customer retention by offering discount options.
- Developed strong customer relationships to encourage repeat business.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Bachelor of Science - Information Technology
Notre Dame of Dadiangas University
03.2011
Skills
- Computer Skills
- Good communication and listening skills
- Administrative Support
- Ability to work independently
- Time management skills
- Microsoft Office experience
- Customer and client relations
- Multitasking and prioritization
Languages
English
Professional
Tagalog
Professional
Cebuano
Professional
Bisaya
Professional
Affiliations
- Member of Latter Day Saints
Certification
- Unrestricted Drivers Licence
Timeline
Receptionist /Office Administration Assistant
My Care Solution
01.2024 - Current
Community Support Worker
MyCare Solution
11.2021 - Current
Financial Solution Specialist
AXA Philippines
07.2017 - 02.2019
General Manager
Metrolifestyle Fitness Center
11.2016 - 06.2017
Marketing Manager
Metrolifestyle Fitness Center
08.2016 - 11.2016
Admin Support
Globe Telecom
04.2014 - 07.2014
Customer Service Representative
Globe Telecommunication
04.2011 - 02.2012
- Unrestricted Drivers Licence
Bachelor of Science - Information Technology
Notre Dame of Dadiangas University
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