Ben Bailey
Port Pirie
Summary
Dynamic Store Manager with a proven track record at Aldi Foods, excelling in team leadership and customer service. Expert in retail inventory management and training, I foster a positive work environment while enhancing customer satisfaction. Successfully mentored new hires, ensuring operational excellence and compliance with regulations.
Overview
8
8
years of professional experience
Work History
Store Manager
Aldi Foods
07.2019 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Sales Representative
Stractco
09.2016 - 07.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Certificate 2 - Fabrication/Welding
TAFE SA
SASkills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Store merchandising
- Retail inventory management
- Shift scheduling
- Recruitment and hiring
- Outstanding communication skills
Timeline
Store Manager
Aldi Foods
07.2019 - 02.2025
Sales Representative
Stractco
09.2016 - 07.2019
Certificate 2 - Fabrication/Welding
TAFE SA
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