Muhanad Alghamdi
Jeddah,Mecca Region
Summary
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
9
9
years of professional experience
Work history
Head Teller
Saudi National Bank-SNB
Jeddah, Mecca Region
07.2017 - Current
- Responded and assisted customers with account inquiries and updates.
- Ensured safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
- Assisted customers with compromised debit cards and issued new credentials.
- Logged cashier's cheques and other transactions to maintain the accuracy of account records.
- Prepared official cheques as requested.
- Recommended bank products and services to current and prospective customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and cash point operations.
- Identified and reported suspicious behaviour to security personnel as appropriate.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Maximised customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
- Removed mutilated currency from circulation.
- Turned in excess cash to maintain drawer security.
Education
Bachelor of Science - Public Administration
King Abdulaziz university
Jeddah, Mecca Region08.2016
Skills
- Deposits and withdrawals
- Financial transactions
- Deposit and withdrawal management
- Check cashing
- Customer confidentiality
- Customer relationship development
- Cash counting
- Customer service support
- Cash drawer balancing
- Currency exchange
- Banking operations
- Regulatory compliance
- Fraud detection and prevention
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
Head Teller
Saudi National Bank-SNB
07.2017 - Current
Bachelor of Science - Public Administration
King Abdulaziz university