Bhaiya Alwuhaib
Dhahran ,Ajyal
Summary
Emerging IT professional eager to contribute immediate value in support roles. High-level awareness of emerging technological trends and industry advancements. Thrives in autonomous environments with solid work ethic and history of self-motivated goal achievement. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Vice Chairman Graphic designer
Waselah
, Saudi Arabia
10.2022 - Current
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Managed team performance, celebrating successes and identifying areas to improve.
- Cultivated strong work culture and high standards to drive employee retention and performance.
Head of the technical support team
Ulom for researcher and development
Riyadh, Saudi Arabia
06.2023 - Current
- Prioritised ticket queue, closing interactions and logging requests upon query resolution.
- Coordinated and executed routine hardware upgrades.
- Optimised desktop, telephony and application infrastructure to meet operational demand.
- Completed value-adding tasks such as firmware upgrades and downgrades.
- Resolved service requests within target timeframes.
- Supported IT department in contract management and equipment purchasing.
Volunteer
Ithra
Dhahran , Saudi Arabia
04.2023 - Current
- Scanned, photocopied and filed patient documents to maintain active records.
- Aided patients in recovery by motivating each to engage in chair and bed-based exercises.
- Documented accurately each patient interaction and volunteer action.
- Greeted patients and built meaningful rapport to facilitate positive outcomes.
- Immunised patients or community members against communicable diseases.
- Welcomed and directed hospital visitors to appropriate services or personnel.
- Completed patient-facing support tasks to meet fluctuating unit needs.
Education
High school - Natural Sciences section
The 21st Secondary School in Dammam
Dammam , Saudi Arabia 06.2022
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IBM
2023
Skills
- Software issue diagnosis
- Data processing
- Customer service expert
- Illustration
- Adobe Illustrator
- Adobe Photoshop
- Adobe Acrobat
- Logo design
- Branding strategies
- Logo creation
- High-value project management
- Training and development
- Advanced problem solving
- Project planning and development
- Fluent in [Language]
- Technical Support
- Mentoring and training
- Excel proficiency
- Strategic thinking
- Customer service
- Accounting processes
- Employee management
- Problem solving skills
- Excellent Communication
- Strategic management
- Communications strategies
- Creative team leadership
- Team management
- Communication skills
- Team building
- Problem-solving
- Leadership
- Time management
- Public relations
- Marketing
- Programme development
- Social media marketing
Languages
English, Arabic
Native
Spanish
Elementary
A2
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Project Management Institute.
- Chemical engineering.
- Graphic design.
- Science and energy.
- Team leadership.
- Scientific and research content.
- Customer service.
- Markiting.
- Toastmasters
- National Association of Social Workers
- Rotary International
- APICS – Association for Supply Chain Management
Certification
- Training Program (Community Health Volunteer)
- Team Management (online)
- Graphic Design (Online)
- Read Academic Writing Outline to discover your path with(Misk Foundation)
- Debating skill with (Misk Foundation)
- Web security workshop with (Imam AbdulRahman University bin Faisal)
- Cyber Security with (IBM)
- Cyber security with (Aramco)
- Academic reading and writing research outline (Imam University AbdulRahman bin Faisal)
- Design volunteer opportunities (Droob)
- Licensed Career essentials program - May2023
- Licensed cybersecurity essentials - December 2022
Timeline
Head of the technical support team
Ulom for researcher and development
06.2023 - Current
Volunteer
Ithra
04.2023 - Current
Vice Chairman Graphic designer
Waselah
10.2022 - Current
High school - Natural Sciences section
The 21st Secondary School in Dammam
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IBM
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