Bhaneesh Gurukkalkandy

• VIRTUALIZATION PRODUCTS

Proficiency in installing, configuring, and maintaining ESXi hypervisors(versions worked is 4x to 8x)
Expertise in managing and monitoring virtual infrastructure using vCenter Server(versions worked is 4x to 8x)
Creating, provisioning, and managing Virtual Machines (VMs), including setting up VM priorities, cloning, and snapshots
Implementing and managing vSAN (VMware's software-defined storage) for high availability and data protection
Experience with SAN/NAS technologies and managing datastores
Skills in network configuration, including creating and managing virtual networks, vSwitches, and Port Groups
Configuring and troubleshooting High Availability (HA) to ensure business continuity
Using Distributed Resource Scheduler (DRS) to optimize resource allocation across hosts
Proficiency in scripting languages PowerCLI (PowerShell) to automate routine tasks and manage large-scale environments Using VMware tools like vRealize Operations for performance monitoring, capacity planning, and optimization User - group & Role management, licensing, patch management, capacity management, Troubleshooting and version upgrade

• HPE Simplivity HCI

Expertise in HPE Simplivity Omnistack cluster initialization and configuration Configured and Managed Simplivity backup policies and replication Implementation and troubleshooting Simplivity Hardware and disaster recovery Simplivity Omnistack virtual controller troubleshoot and upgrade

• Citrix XenApp and Netscaler

Expertise in troubleshooting and resolving issues in enterprise Citrix environment, Including Web Interface, application enumeration and performance issues for internal and external clients Publish applications in presentation servers and test the application for connectivity and working with application teams to install, improve or deploy updates to their applications installed in Citrix Managed VDI assignments and user sessions using VMware VSphere and Citrix Implementation of RSA two-factor authentication for Citrix environment Integration of Netscaler appliance for load balancing Maintaining documentation for Citrix and application installs

• WINDOWS SERVER OPERATING SYSTEMS

Experiences on all versions of Windows OS starting with 2003 - 2025 : - Installation, Configuration, Administration & Troubleshooting of OS & its various components – AD, DNS, DHCP, Terminal Services, File & Print Services, File Folder permissions, Group policy, Performance Tuning & Monitoring, Backup& Restore, WSUS, User Management, Cluster configuration and Management, FSMO Role Management and Disaster Recovery etc

• MICROSOFT SCCM and SCOM:

Administer Microsoft SCCM 2007, SCCM 2012, SCCM 2016 CB1802-CB2010 and Microsoft SCOM 2012 environment, including creating or editing security groups, applications deployment (collections, advertisements, task sequences, and PowerShell scripts), Operating system deployment, Patch management, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure Responsible for troubleshooting and maintaining overall client and server health for entire SCCM and SCOM infrastructure Designed, implemented and documented WSUS/SUP solution for Microsoft Security patch compliance Packaged, advertised and deployed third party security updates Producing and maintaining documentation for supported systems including architecture diagrams, technical specifications, and detailed design documents Design and Implemented SCOM 2012 environment with multiple management groups monitoring servers and devices configured standard Microsoft Management Packs like Active Directory, SharePoint, MS Exchange etc…

• MICROSOFT EXCHANGE SERVER

Versions worked with - MS Exchange 2007 and 2010 Experience in: - Installation, Administration & Troubleshooting of Exchange Servers & its Features- User& Group Management, Storage groups& Database management, Performance Monitoring & Optimization, Backup & Recovery, Public folder Management, Transport Rules, Security & Auditing, Queue Management, Mailbox store policies, Exchange shell scripting and Client Side troubleshooting

• STORAGE and BACKUP

Experience in EMC VNX and VMAX solutions Allocating storage to systems from VNX using Unisphere and binding and unbinding LUNs and meta LUNs Performing SP collect and LUN provisioning using Unisphere Manager LUN provisioning and management including expansion, migration and binding and storage monitoring and reporting Experience in Symantec NetBackup and Veritas backup solutions: Performance Monitoring and tuning of NetBackup Monitor and maintain all backup infrastructure including physical and virtual servers Capacity management for the Backup environment and troubleshooting backup and restore related problems and ensure Backups are occurring and failures are being identified and reported

• HARDWARE PLATFORMS:

Familiar with server Hardware design and troubleshooting Responsible for creating major upgrade projects by working with clients to create a schedule that would not disrupt operations Responsible for maintaining hardware troubleshooting log and submitting a summary report to management, worked closely with management and respective Hardware vendors to plan several large computer hardware upgrades Products mainly worked with HPE, DELL, CISCO UCS, FUJITSU, HUAWEI and HCL Experience in Configuring & Troubleshooting rack and blade enclosures through ILO, Management tools, HP OneView, Virtual Connect, iDRACetc

• APPLICATIONS:

Sophos, Symantec, Kaspersky security and Antivirus solutions, Managed Engine Products (Event log Analyzer, Service desk tool, Exchange Reports, AD Manager Plus, Password Manager Pro), Privileged Access management(PAM), Carbon Black Protection and Carbon Black Response, Imprivata Single Sign On

• ITIL

ITIL V3&V4 Knowledge and Experience in ITIL Framework, Process, Incident Management, Problem Management and Change Management Work with the Change Manager to develop and document IT Service Management policies, processes, and procedures based on ITIL best practices Increase speed and improve quality for IT Service Management support efforts through processes development and execution ITIL process management - analyze and design service management processes, research and present best practices, and drive for continuous improvements Manage weekly and monthly Incident review meetings and provide data metrics to Leadership