BHARATHI RAJA

• Installed multiple platform workstations, such as Windows Server 2012 & windows 11 & macOS and firewall & Patch managements Al type of Printer to test hardware and software compatibility.
• Installed and Configured and Manage software and their Functions According to Customer Specifications
• Ensured and implemented to our all customer Cyber security and privacy of networks and computer systems
• Planning, developing, and assisting in the training of new hardware and software
• Ensured backups were maintained and restore tests were performed
• Make sure any changes made to the networks are documented and kept on file
• Maintain and troubleshoot the corporate IT system, including hardware, software, networks, and mobile devices, and provide support to users
• Resolved system outages with prompt and dynamic repairs, including emergency overnight and weekend callouts.
• Designed and deployed Group Policies within an Active Directory Environment
• Successfully customized desktop hardware users to meet user specifications and site standards.
• Conducted failure analysis on failed or returned devices.
• Provided security and privacy of networks and computer systems.
• Managed antivirus server to ensure security and integrity of network data was held to the highest standard.
• Maintained high level of support by consistently improving knowledge of operating systems and application software,
• Planned and coordinated successful data migrations from Windows Server, different mail server to Google and Microsoft 365 Email Server without losing data
• Troubleshot system and network problems, diagnosing and solving hardware and software faults that resulted in cost savings.
• Performed preventative maintenance and remedial repairs on authorized peripheral equipment,
• Provided -line helpdesk remote and telephone support to our clients.
• Provided smooth communications by configuring LAN technology, wireless access points and controllers.
• Administered, maintained and supported network systems to provide consistent security, availability and performance.
• Contributed planning abilities and use forecasts to development of long-term network road map.
• Supported various operating systems and server technologies.
• Scheduled upgrades and regular maintenance to maintain smooth workflow.

• Prioritised ticket queue, closing interactions and logging requests upon query resolution.
• Completed value-adding tasks such as firmware upgrades and downgrades.
• Coordinated and executed routine hardware upgrades.
• Maintained optimum levels of IT support
• Troubleshot various incidents related to hardware, networks and software faults.
• Resolved service requests within target timeframes.
• Supported IT department in contract management and equipment purchasing.

Stared Journey to computer Hardware and software Installation and Chip level service ,Repair and Maintenance All laptops & Desktops of more then 40 Customers