Team leader with 6 years of experience in fostering collaboration and driving teams towards achieving organizational objectives. Proven ability to build rapport and inspire trust among team members. Skilled in facilitation, training, and mentoring, resulting in enhanced team performance and productivity.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
2
2
Languages
Work history
Supervisor - Food & Beverage
Six Flags - Qiddiya City
Riyadh , Saudi Arabia
06.2025 - Current
Resolved challenging scenarios by negotiating successful outcomes through problem solving.
Monitored daily operations while reducing operational cost significantly.
Reduced staff turnover using effective motivation strategy.
Developed strategies for improved team performance levels.
Delivered comprehensive onboarding training to reduce learning curve for new hires.
Coached team members through new or difficult workflows.
Followed opening, closing, and shift changeover procedures for seamless operations.
Led team of 14 to hit KPI targets and finish projects.
Recognised exceptional individual performance to improve motivation.
Planned revenue generation strategies for future growth.
Senior Executive - Audits
Heisetasse Beverages Pvt. Ltd. | Third Wave Coffee
Mumbai, India
06.2024 - 09.2024
Loss Prevention: Develop and manage strategies to reduce company losses and protect employees, assets, and inventory.
Program Development: Create and implement programs and SOPs to improve store safety and security services.
Team Management: Lead and oversee Store Safety and Security
Services team and its activities.
Operational Support: Partner with and support operations management to ensure partner security.
Risk Management: Assist in developing operational plans for risk work group, manage execution, and measure results.
Auditing: Conduct various internal audits (store audits, surprise audits, cash audits) to analyses financial and non-financial trends and identify exceptions.
Reporting: Consolidate reports, identify deviations, and communicate
findings to higher management.
Control Gap Identification: Prepare SOPs, identify control gaps, and work on closing these gaps.
Fraud Investigation: Conduct fraud investigations and transaction reviews using various techniques, verify findings through surveillance, and confirm results.
Assistant Manager - Audits
Sunshine Tea House Pvt. Ltd | Chaayos
Mumbai, India
07.2022 - 03.2024
Conduct PQSC audits across multiple cafes and cloud kitchen in West region.
Audit refund and void bills by producing backend order cancel reports.
Review CCTV footage to support discounts or clubbing bill requests.
Meet HODs and regional operations management to discuss audit findings.
Record audit issues and assist teams to resolve root causes.
Conduct surprise cash audit at end of operation day.
Complete inventory audits across cafe and cloud kitchen stock records.
Perform quality audits in central kitchen and warehouse to maintain standards.
Coach new team members on maintaining policy and procedures.
Handle 45+ operational dine-in cafes including cloud kitchen services.
Education
Bachelor of Commerce - Commerce
Mumbai University
Mumbai, India
04.2010 - 02.2011
Skills
Communication excellence
Knowledge sharing
Leadership proficiency
Microsoft Excel
Inventory management
Training and development
Staff management
Decisive decision-making
Cost-effective budget control
Team supervision
Disciplinary procedures
Time efficiency
Previous Experience
Motiongate | Dubai Parks and Resort - Dubai | Administrator - Cash Control ( April 2021 - July 2022)
Motiongate Dubai Park & Resort - Dubai | F&B Team Leader- Operation (Nov 2018 - April - 2021)
Bollywood Dubai Park & Resort - Dubai | F&B Attendant - Operation ( Aug 2016 - Oct 2018)
Dominos Pizza - Mumbai India | Associate Manager - Operation Excellence ( Oct 2013 - June 2016)
Languages
English
Fluent
Marathi
Native
Accomplishments
Participate in FPM contest (fastest pizza maker time 1.30 sec / 3 large pizzas) and Achieved 9th rank at regional level.
Service guru batch for best service by monthly level as well as regional level.
Selected in Top 5 from out of 1650 entry of best service in retail ( Organized by TRRAIN Foundation )
Honoured with TRRAIN award for best service in west region of India.
“Certificate of Appreciation” for Scoring Above 85% in MTD Training Audit.
Star of the Month” in 2017 by Bollywood Park Dubai.
“UP-SELLER of the month” in 2018 by Bollywood Park Dubai.
Certification
Fire Safety Fundamentals & Proper Use of Fire Extinguishers & Fire Warden Duties by EUROLINK on October 2016.
LEVEL 2 – Food Safety by Diversey on 20 September 2016.
Successfully Completed the BRIED TO LEAD TRAINING Session on 12th April 2026
Successfully Completed the LEADERSHIP LEVEL: -1 Session on 14th June 2026
References
References available upon request.
Timeline
Supervisor - Food & Beverage
Six Flags - Qiddiya City
06.2025 - Current
Senior Executive - Audits
Heisetasse Beverages Pvt. Ltd. | Third Wave Coffee