Bhawana Pathak
Valley View
Summary
Versatile and results-driven professional with experience across Professional Services Operations, Business & Data Analysis, and Project Coordination. Skilled at turning ambiguity into structure, whether building reporting dashboards, improving operational processes, or delivering projects in Agile environments. Adept at collaborating with cross-functional stakeholders, translating business needs into actionable requirements, and enabling teams through effective documentation, communication, and process design. Known for blending analytical thinking with creative problem-solving across diverse work environments consulting, digital operations, service delivery, and stakeholder-facing roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PSO OPERATIONS SPECIALIST
TeamViewer
03.2025 - Current
- Own Professional Services operations, ensuring visibility across project delivery, renewals, hardware orders, licensing and revenue tracking.
- Designed and implemented global governance structures (PS Handover Process, Renewal Procedure, Hardware & Licensing workflow).
- Built executive dashboards in Power BI that improved reporting visibility and reduced manual reporting by 60%.
- Developed SharePoint knowledge hubs and Power Apps solutions for SKU management, project handovers and operational enquiries.
- Partner with Sales Ops, TPMs, and Implementation Engineers to ensure accurate data inputs for SLT reporting and forecasting.
- Delivered enablement workshops across APAC/EMEA/AMS, supporting change adoption and process alignment.
- Streamlined operational workflows to enhance efficiency across multiple teams.
SOLUTIONS DELIVERY INTERN
TeamViewer
05.2024 - 03.2025
- Supported end-to-end project delivery across APAC, coordinating requirements, status reporting, and testing activities.
- Facilitated requirements workshops and documented user stories and Acceptance Criteria for Jira boards.
- Conducted software / device testing (RealWear, Vuzix, Zebra, ProGlove) ensuring readiness prior to client rollout.
- Developed process documentation, training materials, and onboarding guides to improve project consistency.
- Successfully transitioned multiple teams to new SharePoint and Power Platform solutions.
MARKETING & ADMINISTRATION ASSISTANT
GO Beyond Marketing
02.2021 - 02.2024
- Owned digital execution: website builds (Shopify, Wix, Weebly), brand content creation, and campaign coordination.
- Improved content turnaround time by 40% through better planning and prioritisation.
- Led photoshoots and visual asset development for campaigns.
- Managed daily marketing operations, ensuring timely execution of campaigns and initiatives.
- Developed and maintained marketing documentation, improving accessibility for team members.
- Assisted in the creation of marketing materials, ensuring alignment with brand guidelines and messaging.
- Facilitated event planning logistics, supporting successful execution of promotional activities and trade shows.
- Conducted market research to inform strategy, providing insights on industry trends and customer preferences.
- Maintained organized contact databases for streamlined communication with clients and prospects.
CHILD SPONSORSHIP COORDINATOR
World Youth International
07.2019 - 10.2023
- Managed sponsorship lifecycle (onboarding, communication and renewal) for stakeholders globally.
- Increased sponsor engagement through improved communication cadence and storytelling.
- Used Trello and Grav CMS to manage tasks, content, and promotional material.
- Managed relationships with corporate sponsors, ensuring alignment with organizational goals.
- Collaborated with cross-functional teams to deliver impactful sponsorship activations.
- Leveraged existing relationships by upselling additional sponsorship packages or renewing contracts upon completion.
Education
Masters Coursework - Information Technology (Business Analytics & Enterprise Systems)
Federation University
Bachelor of Business Studies - undefined
St. Lawrence College
Kathmandu01.2018
Skills
- Project & Operations Management: Jira / Confluence / Agile Scrum / Demand & Capacity Planning / Process Governance
- Data & Reporting: Power BI Dashboards, Data Cleaning, KPI Tracking, Excel (advanced)
- Platforms & Automation: Power Apps, Power Automate, SharePoint Administration & Information Architecture
- Communication & Collaboration: Stakeholder Engagement (Sales Ops / TPMs / CSM Leaders / Finance), Workshop Facilitation
- Technical: UAT Testing, Requirements Gathering, Documentation, SOP & Knowledge Base Development
Certification
- Professional Scrum Master (PSM I) – Udemy
- Agile Project Management (Scrum, Kanban, XP) – Udemy
LANGUAGES
Nepali (Native) | English (Fluent) | Hindi (Fluent)
Timeline
PSO OPERATIONS SPECIALIST
TeamViewer
03.2025 - Current
SOLUTIONS DELIVERY INTERN
TeamViewer
05.2024 - 03.2025
MARKETING & ADMINISTRATION ASSISTANT
GO Beyond Marketing
02.2021 - 02.2024
CHILD SPONSORSHIP COORDINATOR
World Youth International
07.2019 - 10.2023
Bachelor of Business Studies - undefined
St. Lawrence College
Masters Coursework - Information Technology (Business Analytics & Enterprise Systems)
Federation University