Nader Ben Hadj Yahia
Jeddah,Saudi Arabia
Summary
Accomplished professional with extensive expertise in workforce supervision and safety protocols enforcement. Demonstrates strong skills in quality control, operation control, and project oversight, ensuring adherence to production standards. Proficient in customer relationship management and luxury goods sales, with a deep understanding of hallmarking and jewelry repair supervision. Adept at supplier liaison and team leadership, fostering process improvement through cultural awareness and emotional intelligence. Committed to ethical practices and enhancing customer relations while pursuing opportunities for career advancement in operations management.
With career centered around workshop management and team leadership, understand nuances of running efficient and productive workshop environment. Possess skills in process improvement and equipment maintenance, aiming to boost operational productivity and ensure safety. Committed to fostering collaborative workspace, encouraging staff development and improving workshop processes for optimal output.
Knowledgeable about leading teams and managing workshop operations. Strong background in communication, problem-solving, and time management. Ready to use and develop leadership, organizational, and technical skills in managerial role.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
Work History
Workshop supervisor
Diamond Touch Co.
Jeddah, Mecca Region
09.2017 - Current
- Managed workshop layout for optimal utilisation of space and resources.
- Supervised team members to enhance productivity levels.
- Maintained inventory levels by regularly ordering necessary supplies and materials.
- Conducted performance evaluations to identify areas of improvement.
- Adhered to company policies, fostering a professional work atmosphere.
- Coordinated with other departments to streamline operations across the organisation.
- Handled customer complaints and queries promptly, enhancing customer satisfaction levels.
- Implemented quality control standards, enhancing end-product quality.
- Reduced downtime with regular maintenance of machinery and equipment.
- Conducted routine inspections of tools and equipment, maintaining optimum working condition at all times.
- Organised employee schedules for seamless operations.
- Delegated tasks effectively, boosting overall efficiency.
- Managed inventory levels to prevent supply shortages.
- Ensured high quality control standards with meticulous inspection of jewelry pieces.
- Cultivated a positive work environment, increasing staff morale.
- Collaborated closely with design team to craft unique jewellery designs according to client specifications.
- Oversaw all aspects of daily operations in the jewellery department ensuring smooth running of business functions.
- Facilitated cross-training among staff members, promoting versatility and adaptability within the team.
- Kept updated inventories for reliable stock management.
- Delegated tasks to staff to meet daily service requirements.
- Approved customer refunds and exchanges upon close item inspection.
- Logged transaction reports for up-to-date sales records.
- Handled grievances professionally to maintain staff satisfaction levels.
- Ensured security measures were followed, reducing loss prevention.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Followed industry trends and set pricing strategies to maximise business returns.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and public holidays.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Managed inventory of stones accurately reducing likelihood misplacement or loss.
- Provided detailed consultations for clients to understand their design preferences and requirements.
- Maintained clean workspace by regularly organizing tools and materials after usage.
- Upheld strict quality control during each stage of production process, ensuring excellent product outcomes.
- Attended trade shows to stay updated on industry trends, enhancing skill set accordingly.
- Complied with safety procedures whilst handling expensive stones and materials, ensuring their preservation.
- Examined assembled or finished products to verify adherence to specifications.
- Used magnifying glasses or precision measuring instruments to evaluate jewelry characteristics.
- Inspected stones to detect flaws, defects or peculiarities affecting gem values.
- Identified imperfections with keen eye for detail, enhancing product quality.
- Prepared pieces for final polish, ensuring high-quality finish.
- Followed precise instructions to achieve specific designs' requirements.
- Engraved letters, numbers and decorative designs on jewelry and precious metal.
- Used polariscopes, refractometers and microscopes to examine gem surfaces.
Production designer
Malaysian Riders Tv
Cyberjaya, Malaysia
11.2013 - 01.2017
- Sourced authentic period pieces for historical accuracy in films' settings whilst maintaining budget constraints..
- Established cohesive visual themes for film sets by understanding and interpreting scripts.
- Dealt with tight deadlines, maintained high quality of work under pressure.
- Assisted in location scouting, contributing to realistic setting creation.
- Coordinated with directors, improved visual storytelling techniques.
- Created memorable backdrops for scenes by carefully studying character narratives.
- Managed budgets for set design to ensure efficient use of resources.
- Visited various locations for shoots and oversaw live operations as head of field production team.
- Reviewed scripts and made changes to improve wording, flow or interest levels, producing highly successful shows.
- Built and maintained partnerships with investors backing productions.
- Performed pre-trip inspections for safety assurance before each journey began.
- Gained broad knowledge in various subjects to enhance programme quality.
- Delivered news updates to keep audiences informed.
- Prepared scripts, ensuring clarity and coherence.
- Enhanced viewer engagement with compelling storytelling.
- Travelled extensively for remote location shoots, demonstrating flexibility and commitment.
- Developed innovative show concepts to attract wider audience demographics.
- Repeated takes to achieve delivery and style requirements according to direction.
- Memorised and delivered scripts.
- Kept fun atmosphere for establishment by coordinating entertainment.
Promotional marketer
Procter & Gamble
Jeddah, Saudi Arabia
07.2006 - 09.2006
- Improved consumer relationships with regular feedback collection and effective communication.
- Coordinated product launches for maximising market reach.
- Fostered positive public relations through active participation in community events as a representative of the brand.
- Executed marketing campaigns to promote brand visibility and drive engagement.
- Supported in-store events and sales campaigns to boost revenue growth.
- Greeted customers and offered assistance with retrieving and locating products throughout store.
- Organised displays to promote inventory and encourage customer purchases.
- Demonstrated product usage and features to customers.
Automotive service advisor
Car Tech Center
Jeddah, Saudi Arabia
03.2004 - 06.2006
- Inspected vehicles upon arrival, identified potential problems promptly.
- Managed vehicle repair schedules for efficient workflow.
- Ensured top-notch customer experience through courteous service.
- Helped clients understand warranty coverage, clarified any confusion.
- Recommended necessary services for better vehicle performance.
- Maintained accurate records to ensure seamless service delivery.
- Encouraged repeat business through exceptional relationship management skills.
- Improved customer satisfaction by providing insightful automotive advice.
- Booked appointments and managed vehicle drop-off pick-up.
- Upsold products and services to customers to complement orders.
- Conducted final checks post-detailing, guaranteeing client satisfaction.
- Assisted customers with their queries about our cleaning procedures or products used, fostering good relationships.
- Processed customer payments and provided receipts ahead of vehicle cleaning.
- Collected and delivered customer vehicles for valeting.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Assisted customers in locating products around the shop floor promptly.
- Monitored inventory levels consistently to avoid stock shortages or overages.
Education
High School Diploma - Science
Cedar International School
Jeddah, Mecca Region 08.2006 - 06.2007
Foundation degree - Architecture
Girne American University
Girne / Cypruss 04.2007 - 03.2008
Foundation degree - Electrical Engineering / Nano Technologies
Multimedia University
Cyberjaya / Malaysia 03.2008 - 01.2011
Bachelor of Business Administration - Management with Multimedia
Multimedia University
Cyberjaya / Malaysia 05.2011 - 03.2017
Skills
- Ethical awareness
- Jewelry repair supervision
- Luxury goods sales
- Supplier liaison
- Cultural awareness
- Team Leadership
- Process Improvement
- Emotional intelligence
Languages
English
Proficient (C2)
Arabic
Proficient (C2)
French
Proficient (C2)
Malay
Beginner
Affiliations
- Automotive Racing Music Gardening Camping Squash Traveling
Timeline
Workshop supervisor
Diamond Touch Co.
09.2017 - Current
Production designer
Malaysian Riders Tv
11.2013 - 01.2017
Bachelor of Business Administration - Management with Multimedia
Multimedia University
05.2011 - 03.2017
Foundation degree - Electrical Engineering / Nano Technologies
Multimedia University
03.2008 - 01.2011
Foundation degree - Architecture
Girne American University
04.2007 - 03.2008
High School Diploma - Science
Cedar International School
08.2006 - 06.2007
Promotional marketer
Procter & Gamble
07.2006 - 09.2006
Automotive service advisor
Car Tech Center
03.2004 - 06.2006
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