Biju Thomas
Dammam,Saudi Arabia
Summary
Accomplished professional with extensive expertise in employee training, stock management, and loss prevention. Demonstrates exceptional skills in customer service, visual merchandising, and team leadership. Proven track record in inventory control, conflict resolution, and performance evaluation. Adept at developing sales strategies, cash handling, and staff scheduling to enhance operational efficiency. Skilled in promotional planning and supplier negotiation to drive business growth. Committed to leveraging these competencies to achieve organisational success and career advancement.
Overview
34
34
years of professional experience
1990
1990
years of post-secondary education
Work history
Hypermarket ,Supermarket Supervisor
Universal Cold Store Trading Co
Dammam, Eastern Province
10.2012 - Current
- Provided training to new employees, enhancing team efficiency.
- Implemented loss prevention strategies, reducing instances of theft.
- Handled escalated customer issues to ensure their satisfaction.
- Managed stock control with precise inventory checks.
- Facilitated regular team meetings for improved communication and morale boost.
- Implemented company policies consistently across the supermarket floor.
- Resolved customer complaints to maintain positive store reputation.
- Improved customer satisfaction by implementing efficient checkout procedures.
- Ensured cleanliness and hygiene standards, promoting a welcoming shopping environment.
- Collaborated with management to devise sales goals and strategies.
- Planned product layouts in collaboration with visual merchandising specialists, optimising sales opportunities.
- Maintained open lines of communication with the management team on all operational matters.
- Supervised team members, ensuring high standards of service.
- Coordinated promotional displays, increasing product visibility.
- Assisted customers with queries, delivering exceptional service levels.
- Conducted interviews for potential new hires to meet staffing needs.
- Enforced health and safety regulations, ensuring a safe working environment for all staff members.
- Oversaw business staffing and training, building successful, customer-focused team.
- Evaluated products to select mix meeting current customer demand.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Enforced service standards to maintain establishment reputation for excellence.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Determined strategic direction of organisation based on industry knowledge and market research.
- Formulated marketing and advertising strategies for continuous business growth.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Leveraged strong working knowledge of products and systems within [Retail] industry.
- Researched and applied proven marketing techniques to drive sales.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Created seasonal sales plans with varying stock and promotional strategies.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Followed industry trends and set pricing strategies to maximise business returns.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
Store supervisor
More Supermarkets(Aditya Birla Group)
Cochin, Kerala, India
02.2009 - 07.2012
- Completed administrative tasks promptly contributing to efficient store operations.
- Assisted in inventory management to maintain sufficient stock levels.
- Boosted sales performance through effective upselling strategies on shop floor.
- Fostered team collaboration, creating a supportive work atmosphere for staff members.
- Improved store layout by regularly reorganising merchandise and display areas.
- Coordinated staff rota for balanced workload and efficient store operations.
- Increased customer satisfaction with prompt resolution of complaints and queries.
- Scheduled regular staff meetings, fostering open communication within the team.
- Trained new employees, leading to competent store personnel.
- Created an inviting store environment enhancing customer shopping experiences.
- Managed promotional displays for maximum product visibility and increased sales opportunities.
- Performed daily cash handling duties, ensuring accurate financial transactions at tills.
- Resolved complaints to achieve full customer satisfaction.
- Managed stock levels to maximise sales opportunities.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Trained team to upsell products and navigate POS systems.
- Retained knowledge of current and new stock to resolve staff and customer queries.
- Updated pricing and promotions to fulfil store goals.
- Monitored sales performance and motivated teams to increase service standards to raise profits.
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
- Kept updated inventories for reliable stock management.
- Attended to customer needs promptly, leading shop teams by example.
- Instructed teams of promotional offers to increase product sales.
Store supervisor
Spinach(Wadhwan Retail Pvt Ltd)
Pune, Maharastra State, India
04.2006 - 01.2009
- Ensured adherence to company policies, resulting in a well-regulated working environment.
- Handled customer enquiries with professionalism leading to enhanced client relations.
- Oversaw security measures to prevent theft or loss of merchandise.
- Assisted in inventory management to maintain sufficient stock levels.
- Instructed teams of promotional offers to increase product sales.
- Instructed staff on point-of-sale till operation and transaction processing.
- Displayed goods and prices clearly to maximise customer interest.
- Motivated sales teams to achieve daily store targets.
Assistant store supervisor
Akbarallys Departmental Store
Mumbai, Maharastra, India
01.2000 - 03.2006
- Contributed ideas during team meetings for improving sales strategies.
- Conducted weekly meetings with team to discuss targets and performance review.
- Liaised with suppliers to secure timely deliveries of products.
- Managed till operations during peak hours to ensure quick customer service.
- Assisted store manager for smooth daily operations.
- Provided excellent customer service, resulting in repeat business.
Supermarket manager
Commercial Santy
Bata Litoral, Rep.de Guinea Equatorial(West Africa)
06.1994 - 11.1999
- Led regular meetings with staff members, improving communication across all levels of the organisation.
- Fostered a strong team spirit amongst staff members through effective leadership.
- Maintained high standards of store presentation with regular cleaning schedules.
- Trained staff to enhance productivity, efficiency, and overall team performance.
- Managed daily supermarket operations, ensuring smooth running of all departments.
Sales team leader
Eureka Forbes Ltd
Pune, Maharastra State,India
02.1992 - 03.1994
- Streamlined processes, saving time and enhancing productivity.
- Organised sales training courses, resulting in improved team performance.
- Implemented effective sales techniques leading to better conversion rates.
- Oversaw daily operations, ensuring efficiency and consistency in work output.
Education
Jaihind High School
Pimpri,Pune,Maharastra State ,India1990
Skills
- Employee training
- Stock management
- Loss prevention
- Customer service
- Visual merchandising
- Team leadership
- Inventory control
- Conflict resolution
- Performance evaluation
- Sales strategy
- Cash handling
- Staff scheduling
- Promotional planning
- Supplier negotiation
Languages
English
Fluent
Arabic
Fluent
Spanish
Fluent
Hindi
Fluent
Marathi
Fluent
Malayalam
Native
Tamil
Fluent
Urdu
Fluent
Affiliations
- Reading books,Singing Songs,Playing Cricket,Football
- Gardening,
Accomplishments
Certificate of appreciation for bringing up sales
Timeline
Hypermarket ,Supermarket Supervisor
Universal Cold Store Trading Co
10.2012 - Current
Store supervisor
More Supermarkets(Aditya Birla Group)
02.2009 - 07.2012
Store supervisor
Spinach(Wadhwan Retail Pvt Ltd)
04.2006 - 01.2009
Assistant store supervisor
Akbarallys Departmental Store
01.2000 - 03.2006
Supermarket manager
Commercial Santy
06.1994 - 11.1999
Sales team leader
Eureka Forbes Ltd
02.1992 - 03.1994
Jaihind High School