BIKRAM DAS

Congenial Senior Guest Service Associate with 3 plus years of experience and extensive understanding of quality of service. Knowledgeable about many modern reservation systems. Quick learner committed to professional, caring guest services. Offering background in conflict management and superior multitasking skills.

• IT SKILL: ∙ Basic knowledge of computer & working knowledge on MS Word , Excel & Power Point
• Casual Training
• During my hotel management studies most of the weekend and week days after class hour's have done casual training to these following hotels and still continuing
• 90days(approx.)casual training from ‘HYATTREGENCY’ Kolkata, in Banquet ‘F&B’ service department
• 180(approx.) day’s casual training from ‘TAJBENGAL’ Kolkata, in Banquet ‘F&B’ service department
• 2 days casual training from ‘JW Marriott Hotel Kolkata’
• 3 days casual training from ‘SWISOTEL’ at Banquet in ‘F&B’ service department
• Learning & Observation during Training Period
• Administration
• I have learned that I have to come in work at correct time with correct uniform & standard appearance and to maintain a very good grooming all the times
• I have learned how to hand over all the duties to next shift after completion of my shift
• I was very punctual at my work place
• Financial and Revenue Handling
• I have learned how to maximize the revenue by up selling & minimize the cost
• During my training period I learned how to make myself hygienic & keep the places clean and sanitized and keeping the things in right place
• I have learned P.O.S
• System and bill settlement during my training period
• Training and Human Resources Management
• During training I attended all training session & maintained 100% attendance
• I have learned how to be aware of all health and safety issues & aware of all food hygiene issues
• Guest Service Handling
• I have learned how to make myself a pleasing personality so that guest can feel comfortable
• I have learned how to maintain a high standard of order taking at all times and how to do upselling & to fulfill all guest requirements
• I have learned to handle any guest complaints in the correct manner and in according to the hotel procedures & to be able to work in all shifts
• During my training period I observed all departmental Fire, Emergency & I also observed where is the fire exit, fire extinguisher & all safety things
• Other Duties
• Hotel fire procedure
• Hotel and Company Security procedures
• Hotel Health and Safety policy and procedures
• Hotel Facilities and attractions
• Hotel standards of operation and departmental procedures
• Methods of accepted payment of the company

ACHIEVEMENT:

∙ I was a participant of Regional India Skills Competition 2016 under the category of Restaurant service organized by Tourism and Hospitality Skill Council supported by NSDC, Skill India, India Skills 2016 and CII

.Growing champ in month of august at jaipur marriott.

.Employee of the mon∙th in August 2021 and 3 times tripadvisor champion at welcom hotels by ITC Tavleen chail

.Employee of the month in june2023 at tenderloin&co,Saudi Arabia

PERSONAL INFORMATION: 

• Father’s Name : Binod Das
• Date of Birth : 30.12.1998
• Marital Status : Single
• Nationality : Indian
• Hobbies : Playing Football & Reading books
• Strength : I am punctual, self-motivated person I am a quick decision taker.

I hereby declare that all the information’s given above are true to the best of my knowledge

 DATE: 

PLACE: (BIKRAM DAS)