Bilal Bukhsh

• Prepared and distributed risk and audit reports to appropriate personnel.
• Established effective communication channels between the audit department and stakeholders to improve transparency.
• Evaluated company's policies to determine how well standards adhered to best practices.
• Reviewed and identified risks, analyzed controls and tested compliance.
• Explained risk and compliance concepts to managers and executives.
• Identified and reported audit issues.
• Managed multiple concurrent audits while adhering to strict deadlines without compromising quality.
• Ensured accuracy in financial reporting by meticulously reviewing financial documents, reconciliations, and other supporting records.
• Investigated discrepancies discovered during auditing process.
• Proved successful working within tight deadlines and a fast-paced environment.

• Participated in special investigations into allegations of fraud, theft, or corruption and prepared reports and analyses with the supervisor.
• Took a proactive role in fraud prevention and detection across business units.
• Investigated financial statements to confirm compliance with generally accepted accounting principles and applicable laws.
• Collated evidence to prove fraudulent activities.
• Identified potential problems and areas of risk at brick and motor outlets and used initiative to proactively propose solutions.
• Designed operational audit checklist and testing procedures for new audits based on business requirements.
• Conducted compliance audits of operations, verifying activities complied with procedures and policies.
• Helped in the preparation of slides and reports to highlight issues, liaising with brick and motor outlets which was presented to the audit committee.
• Took a proactive role in identifying gaps and compliances at brick and motor outlets.
• Communicated with all levels of management to address areas of concern and change work practices to fulfill audit requirements.
• Developed skills and knowledge, including product knowledge and skills with relevant software tools and systems.
• Took a proactive role in the verification of the following controls at the warehouse and outlet level:

A) controls over dispatch including scanning, segregation, packaging, documentation, walk-through process, physical verification, signoff, Carton ID management, and its system controls.

B) controls over receiving process including Carton level receiving, item-wise scanning, segregation, binning, tracking, and Carton ID management.

C) Review of controls around the logistics process for the return of products from outlets to warehouse e.g. Documents accompanying the products returned, Seal management process for trucks, Accounting and monitoring of loss in transit and its accountability/recovery.

D) other general controls over system-related controls over outlet returns, Audit trails, and approvals for short/excess receipts.

This helped in bringing down the cost of manpower from 2.1 Million to 1 million and 5% in outlet return to the warehouse.

• Performed Quarterly self-audits on sales and created new strategies for sales profit.
• Performed analysis on competitor price benchmarks.
• Performed well in fast-paced environments with busy workloads and tight deadlines.
• Transformed product queries into sales.
• Stayed up-to-date on the latest trends in sales promotions, product updates, and service changes.
• Clearly explained products' benefits and value to drive sales.
• Met or surpassed personal and organizational targets.
• Adapted sales approach based on customer needs.
• Attended training on new product launches and seasonal offers.
• Invested in understanding customers' needs to provide swift resolutions.
• Recruited clients into loyalty schemes to encourage repeat business.
• Delivered faultless customer experiences through responsive, attentive service.
• Processed deliveries and replenished stock to meet customer demand.
• Established and presented achievable reliable sales pipelines.
• Monitored competitor activity to remain ahead of market trends.
• Gave excellent advice to maintain consistently high sales.
• Provided helpful, attentive sales support to generate positive customer feedback.

• Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
• Oversaw day-to-day office operations such as organizing correspondence, managing incoming calls and creating business records.
• Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
• Scheduled appointments and maintained master calendar.
• Liaised directly with customers to meet needs and maintain satisfaction.
• Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
• Managed client correspondence, order tracking and data communications.
• Managed client communications by answering phones and corresponding through email.
• Served as main point of contact for outside vendors, connecting with relevant personnel or department.
• Controlled electronic customer records, encompassing data entry and administrative functions related to billing and Accounts Receivable (AR).
• Collaborated closely with other managers to smooth and improve office operations.
• Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.
• Supported managers with proactive, efficient clerical support to maintain smooth-running operations.