SAP
Bilal Mansour
Account Manager
Riyadh
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
2017
2017
years of post-secondary education
2
2
Languages
Work History
Account Manager
Taqnyat
05.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Developed and delivered presentations to key customers to position products and services.
- Expanded key account base by identifying and cultivating new business opportunities.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Sales Representative
Abu Nayyan Trading
01.2022 - 04.2024
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
Account Receivable Accountant
MEDISERV Medical services and supplies company
12.2017 - 12.2021
- Prepare and allocate CRV
- Enter and finalize CRV in ERP system
- Check and post CRV entry
- Solving differences with the customer account
- Follow up on the balance confirmation and reconciliation
- Process invoices to recognize the sales
- Process Credit Note and sales return
- Make and control Unrealized Sales transactions for collection purposes
- Prepare Manual Invoices transaction for merging and splitting
- Link unallocated and advance Amounts with related invoices
- Check and post JV entry
- Maintain Daily Collection
- Check Daily Bank Transfer
- Prepare Daily Deposit to the bank
- Responsible in recommending approval related to customer contract
- Unblock sales order.
Sales Supervisor
You Phone
07.2013 - 11.2017
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Trained team members in successful strategies to meet operational and sales targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Showroom Sales
You Phone
06.2011 - 06.2013
- Increased showroom sales by providing exceptional customer service and product knowledge.
- Increased showroom sales by developing and implementing dynamic display strategies that highlighted key product features.
- Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
- Boosted showroom sales by consistently maintaining an organized, visually appealing display of products.
Education
Accounting
Al Yarmouk University
Irbid, JordanSkills
- Leadership
- CRM
- Team worker
- Work under pressure
- Logical Thinking
- Detail-oriented
- Data Entry
- Analytical skills
- Organizational skills
- Time Management
- Microsoft Office
- Customer Needs Assessment
- Sales closing
- Negotiation Tactics
Account management
Account development
Software
Infor10
Timeline
Account Manager
Taqnyat
05.2024 - Current
Sales Representative
Abu Nayyan Trading
01.2022 - 04.2024
Account Receivable Accountant
MEDISERV Medical services and supplies company
12.2017 - 12.2021
Sales Supervisor
You Phone
07.2013 - 11.2017
Showroom Sales
You Phone
06.2011 - 06.2013
Accounting
Al Yarmouk University
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