Bilal Masood Khan
Riyadh,Saudi Arabia
Summary
IT & Facilities Specialist with 7 years of experience managing CAFM systems, telecom infrastructure and IT operations. Skilled in deploying and integrating CAFM to optimize maintenance, space planning, and resource management.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
CAFM Operations Engineer
EFSIM Facilities Management Company
09.2025 - 12.2025
- Manage daily facility operations using FM Pro / CAFM systems, ensuring smooth functioning of buildings.
- Create, assign, and track work orders, ensuring timely closure and SLA compliance.
- Coordinate with vendors and contractors, monitor service quality, and verify job completion
- Generate operational reports, KPIs, and performance dashboards for management review.
- Planned and monitored preventive & corrective maintenance
- Generate daily, weekly, and monthly operational reports using FM Pro / CAFM platforms.
- Produce work order status reports (open, closed, overdue, SLA compliance)
- Design and maintain performance dashboards with graphs and charts (bar, line, pie)
IT Administrator
Al Rammah International IT and Telecom Services
05.2025 - 09.2025
- Administered user accounts through the Microsoft 365 Admin Center, managing users across multiple sister companies under a centralized IT structure.
- Managed mailbox sizes, email forwarding, shared mailboxes, and distribution groups.
- Utilized CAFM software for tracking IT assets and facility maintenance data, ensuring accurate hardware lifecycle and compliance documentation.
- Implemented asset tagging and inventory updates directly linked to CAFM database.
- Implemented, configured, and managed the OS Ticket Helpdesk System to streamline internal IT support operations, including ticket categorization, SLA management, automated notifications, and reporting, ensuring faster issue resolution and improved end-user satisfaction.
- Assigned and managed Microsoft 365 licenses (Exchange, Teams, SharePoint, OneDrive) per user role and department.
- Logged service requests, assigned work orders, and monitored resolution via CAFM.
- Labeled and tagged all IT equipment with asset IDs and managed asset registers for laptops, desktops, printers, servers and storage devices.
- Maintained an accurate and up-to-date inventory of IT hardware and software assets.
- Provided first level technical Support to users, resolving login issues, access rights in ERP system.
- Assisted user account setup and access control for ERP platforms.
IT & Network Engineer
Beginning Solutions IT Riyadh KSA
12.2022 - 02.2025
- Hands on experience in EnGenius, Cisco, DLink and Catalyst switches 24/48 ports.
- Hands on experience in Fortinet firewall administration including policy creation, configuration and management of Fortigate 31F series devices.
- Developed CAFM-based dashboards for management, showing asset performance, task completion rates, and resource utilization.
- Tracked IT and network infrastructure using Computer-Aided Facility Management (CAFM) software across client facilities.
- Scheduled and logged preventive and corrective maintenance tasks for IT assets.
- Generated asset performance reports and coordinated with facilities teams for space planning and resource allocation.
- Configured network video recorders (NVRs) and IP cameras with static IP addressing, VLAN segmentation, and bandwidth control to ensure optimal video transmission and security.
- Experience with VOIP and QOS implements and support.
- Configured user roles and access rights in Odoo ERP system based within departments to maintain data security and work flow.
- Configured and deployed various models of cisco IP Phones in enterprise environment.
- Coordinated with vendors for warranty, support contracts, repairs and replacements.
Network Engineer
Prime HR Limited Karachi, Pakistan
07.2020 - 12.2022
- Administered windows server 2016/2019/2022 and Linux based systems.
- Project: Habib Bank Limited
Site Engineer
Hi-Tech Networks Private Limited Karachi, Pakistan
03.2018 - 06.2020
- Troubleshooting on live network devices Cisco ASR-90, 9010 core router.
- Performed system health checks, firmware updates, and configuration backups to maintain the reliability and integrity of the surveillance infrastructure.
- Worked with Swap project of Mobilink collaboration with Nokia.
- Troubleshot issues related to IP conflicts, video feed delays, camera outages, and user access restrictions, ensuring minimal downtime and high availability.
- Troubleshooting via Huawei U2000 & NCE. Optical Line Terminal (OLT).
- Installation and configuration of the NVR (Hikvision).
- Provisioning of PPOE, IPOE, P2P at core and access layer.
- Configuration of DHCP, DNS, and VLAN on Cisco equipment.
- Knowledgeable in TCP/IP, VLANS, DNS, DHCP and windows Linux environment.
- Project: Nokia
RAN Engineer
Interaction International Pvt Ltd Karachi, Pakistan
03.2015 - 02.2018
- Worked closely with RF planning teams to design and implement new site rollouts and network expansions.
- Conducted end-to-end LTE site integration and troubleshooting, including neighbor relations, handover definitions and parameter tuning to ensure optimal site performance and seamless mobility.
- Configured and integrated new RAN nodes (eNodeB) into the live network using OSS (e.g., Huawei M2000, Ericsson OSS-RC).
- Supported field teams during troubleshooting of alarms, BTS failures, and hardware replacements.
- Responsible for the planning, optimization, and performance monitoring of 2G/3G/4G/LTE radio access networks across multiple urban and rural sites.
- Major Vendor: (Huawei)
Instrument and Electrical Engineer
Seven Star Company Karachi, Pakistan
06.2013 - 02.2015
- Measuring Instruments, Calibration & troubleshooting of Rosemount Transmitters.
- Coordinated with the control team to monitor breaker trippings and protection scheme performance.
- Hands-on experience with various testing and calibrating equipment, such as primary and secondary injection test sets, circuit breaker analyzers, megger insulation testers, and CT/PT analyzers.
- Conducted testing and inspection of electrical protections systems using primary and secondary injection kits, ensuring compliance with IEEE and IEC standards.
- Emerson Process Management Rosemount Analytical 4000 Oxygen Transmitter.
- Skilled in interpreting single line diagrams, protection diagrams, and AC/DC drawings.
- Protection drawings, cable tray and cable route drawings, power and control cable schedule, Relay protection & metering diagram.
- Responsible from equipment installation and continue energizing of electrical equipment to pre-commissioning and commissioning.
- Project: Bin Qasim Power Station-I K-Electric Limited Karachi Pakistan.
Education
Bachelor - Electronic Engineering
Mehran University of Engineering & Technology
Pakistan 01.2009 - 04.2013
Skills
- Microsoft office 365 application suite, AutoCAD, Oracle P6 Primavera and FM pro
- Cisco Packet Tracer, Wireshark, GNS3, Zabbix and Solarwinds
- Networking TCP/IP, LAN/WAN, SharePoint
- Languages Known: English (Fluency in Writing, Reading and Speaking)
- Arabic - Basic communication skills (reading, writing and speaking)
Certification
- Valid Cisco Certified Network Security Associate (CCNA).
- Valid Saudi Council of Engineers Membership (SCE #921656).
Timeline
CAFM Operations Engineer
EFSIM Facilities Management Company
09.2025 - 12.2025
IT Administrator
Al Rammah International IT and Telecom Services
05.2025 - 09.2025
IT & Network Engineer
Beginning Solutions IT Riyadh KSA
12.2022 - 02.2025
Network Engineer
Prime HR Limited Karachi, Pakistan
07.2020 - 12.2022
Site Engineer
Hi-Tech Networks Private Limited Karachi, Pakistan
03.2018 - 06.2020
RAN Engineer
Interaction International Pvt Ltd Karachi, Pakistan
03.2015 - 02.2018
Instrument and Electrical Engineer
Seven Star Company Karachi, Pakistan
06.2013 - 02.2015
Bachelor - Electronic Engineering
Mehran University of Engineering & Technology
01.2009 - 04.2013