BILAL TANVEER
Jeddah,Saudi Arabia
Summary
My desire is to find a stable yet challenging position in a professional environment in which to learn new technologies and skills while utilizing my previous experiences to improve beyond my current abilities. I expect to build a strong business relationship within the company and with clients; and to exceed expectations in all aspects of my work.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work history
Travel Counselor
Airblue
Jeddah, Saudi Arabia
2022.07 - Current
- Provide travel information and itineraries to clients
- Counsel clients on terms and conditions of travel, e.g
- Cancellation policies
- Sell tickets/tours and make reservations
- Provide travel tips on currency, language, safety, health, etc
- Make new reservations, cancel/exchange existing reservations
- Solving guest quires over telephones and Emails
- Daily Sales Report
- Cash Handling
- Payments reconciliations
- All other tasks & duties assigned by HOD.
- Achieved customer satisfaction by providing tailored travel solutions.
- Offered personalized travel advice for enhanced holiday experiences.
- Managed diverse client portfolios, resulting in repeat business.
- Coordinated with suppliers to secure thebest rates and services.
- Implemented effective communication skills to build strong client relationships.
- Utilised industry software proficiently for efficient booking and scheduling.
Executive Secretary / Sales Coordinator
Chbib Trading Company
Jeddah
2014.11 - 2022.05
- Answering telephone calls, arranging appointments, managing database
- Submit monthly attendance record of all employee in branch to the head office
- Issue delivery notes, Invoices, GRN's, Quotations, fax letters & statement of accounts
- Liaison with logistic department to insure the deliveries, due payments & statement of accounts
- Stock & Inventory management
- Monthly sales reports
- Assist sales executives to boost the sales volume & reporting to HOD
- Upkeep of all records in proper files for record & scrutiny
- Responsible for Round The Clock Support
- Petty cash expanses & records.
- Improved office efficiency by streamlining administrative processes.
- Assisted in meeting preparation for optimal results.
- Developed strong relationships with stakeholders to ensure smooth communication.
- Coordinated travel arrangements, ensuring timely and cost-efficient trips.
Secretary / Project Coordinator
Arteclight (Lighting Design)
Jeddah
2022.07 - 2024.10
- Operate Dialux (Software used for lighting Design)
- Operate Auto Cad and Adobe Photoshop
- Microsoft Office, Excel and Power point
- Making Data Sheets from catalogues
- Arabic typing
- Email Handling
- Phone Operator
- Any type of Computer driver, software and hardware troubleshooting
- Network Trouble shooting
- Coordinate with General Manager, Project Manager, Accountant and Sales Manager.
Data Entry and Information of Buses
Pakistan Consulate
Jeddah
2014.11 - 2022.05
- Recording all information of buses and drivers
- Arrangement of Hajj Pilgrims in buses and recording their data
- Translating from Arabic to English
- Checking for the proper flights schedule
- Meet with the bus drivers and note that their all information
- Submit all reports to the HOD.
Customer Service
Retal Computers
Jeddah
2013.11 - 2014.02
- Formatting of computers and laptops
- Installation of all types of Windows, Drivers & Software
- Checking for the troubleshooting of hardware
- Sale of Computer and Mobile accessories
- Sales report on monthly basis.
Document Controller
Basic Services Company
Jeddah
2013.06 - 2013.11
- Recording & saving data against drawings
- Updated drawings, documents (Received from client)
- Managing & recording data/documents/technical letters sent to client
- Recording Man hours daily according to the manpower deployment
- Recording the efficiency of equipment (Excavators, cranes, etc.)
- Preparing daily progress reports as per activities
- Communicate with clients in some cases if necessary
- Assisting Project Manager in all above activities in an efficient way.
Education
High School Diploma - Biology, Chemistry & Physics
Pakistan International School
Jeddah, Saudi Arabia 2001.06 - 2012.06
Bachelors in Commerce (B.com) - Management and Accounting
Virtual University of Pakistan
Jeddah, Saudi Arabia 2015.10 - 2018.01
Diploma , Auto Cad - Autocad
Khak-e-Taiba
Jeddah, Saudi Arabia 2012.10 - 2013.12
Skills
- Microsoft Office Excel, Word and PowerPoint
- ServiceNow
- Odoo
- Oracle Net Suite
- SAP FICO - Basic knowledge
- Auto Cad & Dialux
- Photoshop
- Typing Arabic
- Email Handling
- Reporting
- Online collaboration tools
- Customer relationship management software
- Efficient scheduling
- Administrative efficiency
- Professional etiquette
- Invoicing systems
- Bookkeeping
- Logistics management
- Database management
- Inventory purchasing
- Client liaison
- Vendor relations skills
- Travel arrangements
- Research and analysis
- Google Drive, Docs, Sheets, Forms, Slides
- Prioritization and time management
- Office resource management
- Process improvement strategies
- Accounts Payable and Receivable (AP/AR)
- IT knowledge
Languages
English
Proficient (C2)
Arabic
Upper intermediate (B2)
Urdu
Native
Timeline
Travel Counselor
Airblue
2022.07 - Current
Secretary / Project Coordinator
Arteclight (Lighting Design)
2022.07 - 2024.10
Bachelors in Commerce (B.com) - Management and Accounting
Virtual University of Pakistan
2015.10 - 2018.01
Executive Secretary / Sales Coordinator
Chbib Trading Company
2014.11 - 2022.05
Data Entry and Information of Buses
Pakistan Consulate
2014.11 - 2022.05
Customer Service
Retal Computers
2013.11 - 2014.02
Document Controller
Basic Services Company
2013.06 - 2013.11
Diploma , Auto Cad - Autocad
Khak-e-Taiba
2012.10 - 2013.12
High School Diploma - Biology, Chemistry & Physics
Pakistan International School
2001.06 - 2012.06