Blake Nelson
Seacliff
Summary
Dynamic Assistant Restaurant Manager at Hungry Jack's with proven expertise in team leadership and food safety compliance. Enhanced customer satisfaction through effective problem-solving and staff training, resulting in improved service quality. Skilled in budgeting, labour control, and inventory management, driving operational efficiency and reducing waste while fostering a motivated workforce.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Hungry Jack's
01.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies and processing invoices.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to 70+ restaurant staff, maintaining exceptional customer service and quality standards.
- Analyzed daily sales figures and developed strategies to increase sales.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
Education
Seaview High School
Adelaide, SA01-2022
Skills
- Shift management
- Food safety compliance
- Staff training and development
- Inventory management
- Scheduling and labor control
- Recruitment and hiring
- Budgeting and financial management
- Team leadership
- Problem-solving
- Customer service
- Reliable and responsible
Certification
- Certified Assistant Restaurant Manager, Hungry Jacks - Jan 2021- Current
- First Aid Training, Firstaidpro - Jan 2023 - Jan 2026
- Confine small emergencies in a facility, Chubb Training Group - Dec 2022
- Food Safety Supervision Skill Set, Use Hygienic Practices For Food Safety, Participate In Safe Food Handling Practices, Access All Areas Training - Nov 2023
- Food Quality Lead Portfolio, Hungry Jacks - 2024
- People Excellence Lead Portfolio, Hungry Jacks - 2025
Timeline
Assistant Restaurant Manager
Hungry Jack's
01.2021 - Current
Seaview High School
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