READING
BLESSON CHACKO
Sr. SME
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Sr. SME, Operations
Concentrix Daksh Services India Private Limited
New Delhi/ India
06.2016 - 07.2019
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reviewed operations reports to understand numbers and trends.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Evaluated suppliers to maintain cost controls and improve operations.
- Increased profit by streamlining operations.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Formulated processes to reduce downtime and financial loss.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Developed systems to track and log work issues.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Identified procedure or process changes required to improve performance and productivity.
- Partnered with vendors and suppliers to effectively manage and budget.
JUNIOR ENGINEER- PRODUCT SUPPORT
HCL TECHNOLOGIES LTD.
NEW DELHI, INDIA
06.2011 - 04.2016
- Adhered to timelines to meet quality assurance targets.
- Studied corrections from senior engineers to learn and grow professionally.
- Collaborated with engineering team to determine project specifications.
- Designed projects under direction of experienced engineering professionals.
- Assisted engineers with inspections of finished construction.
- Consulted with other disciplines and clients to resolve issues effectively.
- Studied manufacturing processes to improve overall knowledge.
- Interfaced with project management team to prepare engineering submittals and work plans.
- Implemented rich, interactive data visualizations using modern JavaScript and software development techniques.
- Prepared bid proposals for presentation to potential clients under supervision of senior engineer.
- Reviewed proposed engineering designs for manufacturing feasibility.
- Read and interpreted electrical schematics, parts lists and mechanical drawings.
- Used AutoCad drafting software to create electrical schematic and panel layouts.
- Analyzed and planned workflow, equipment placement and space requirements to improve manufacturing efficiency.
- Completed assignments across [Number] simultaneous projects while maintaining exceptional work quality.
- Troubleshot malfunctioning equipment to resolve issues and prevent project stoppage.
- Shadowed designers and engineers to learn ways to implement methodologies.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Participated in site visits, helping to survey ongoing and planned installations and retrofits.
- Performed data analysis of information provided by customers to obtain metrics.
- Generated cost estimates for inclusion in proposed capital and expense budgets.
Education
Bachelor of Arts -
UNIVERSITY OF DELHI
NEW DELHI, INDIA 06.2008 - 07.2011
MBA - Management Information Systems & Management of HR
MAHATMA GANDHI UNIVERSITY
MEGHALAYA , INDIA 01.2013 - 12.2014
Skills
Operations leadership
undefinedInterests
WRITING
SPACE EXPLORATION
Timeline
Sr. SME, Operations
Concentrix Daksh Services India Private Limited
06.2016 - 07.2019
MBA - Management Information Systems & Management of HR
MAHATMA GANDHI UNIVERSITY
01.2013 - 12.2014
JUNIOR ENGINEER- PRODUCT SUPPORT
HCL TECHNOLOGIES LTD.
06.2011 - 04.2016
Bachelor of Arts -
UNIVERSITY OF DELHI
06.2008 - 07.2011
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