Bo Wang
Vale Park
Summary
Results-focused event goer offering successful background leading talented sales personnel. Successful at engaging with staff by monitoring any potential changes, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Event Manager
Today Adelaide Media
2023.09 - Current
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution
- Promoting Events and Multicultural showcases to discover and connect with potential customers
- Negotiating with clients to discuss their needs and outlining package options to meet those needs
- Arranging and coordinating services, such as administrative logistics, displays, audio-visual equipment, accommodation, transport and social ice-breaking events for participants
- Supervising contractor work and reporting on deviations from work orders
- Addressing inquiries about services offered and costs associated with room and equipment rentals, catering, and related services
Receptionist Administrator
Jacksons Motor Inn
2023.01 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Venue Manager - Adelaide Fringe 2022&2023
The Garage International
2023.02 - 2023.03
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons during Adelaide Fringe 2023.
- Supervised events from start to finish using effective crowd control methods.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Volunteer Coordinator - OzAsia Festival 2022
Adelaide Festival Centre
2022.09 - 2022.11
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Build shifts and activity descriptions on Better Impact
- Recruited external volunteers on volunteer program goals and objectives.
- Worked with leadership staff and special committees to define volunteer mission and set standards
- Organise Volunteer Briefing with assistance from Production Coordinator from outdoor programs
- Developed volunteer policies and procedures, codes of conduct and volunteer standards
- Log volunteer hours in accordance with sign in/out sheets and Better Impact shifts, ensure to record any extra hours, late comers or cancelled shifts.
Front of House Team Member
Illuminate Adelaide Foundation Limited
2022.07 - 2022.08
- Established welcoming atmosphere by greeting patrons warmly.
- Respond to Site Supervisors getting ready for each session smoothly.
- Guiding patrons to their allocated seats.
- Guiding patrons in their interactive experience of installations using virtual reality technology.
Volunteer Supervisor
Womadelaide Foundation (2022 & 2023)
2022.02 - 2022.03
- Responding to Volunteer Coordinator with any issues related to volunteers
- Sign-in / out volunteers at the beginning and end of their shifts
- Monitoring and Following up late or absent volunteers, adjusting rosters and work with other Site Volunteer Supervisors to cover necessary shifts left vacant by absent volunteers
- Applied leadership talents and problem-solving skills to maintain team efficiency
Front of House Team Member
Oyster Farm Tours
2021.12 - 2022.07
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Kept hostess station neat and clean with well-stocked supplies.
- Assisting Venue manager to train new staff in front-of-house procedures, customer relations and cleaning.
- Well-Experienced in ushering
Program Volunteer
Multicultural Communities Council Of SA
2021.05 - Current
- Plan and operate event (Harmony Picnic) from diverse aspects.
- Assisted with special events or programs for multicultural communities.
- Maintained clean, neat and operational facilities to serve kids and families.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Subcommittee Member - Japanese Festival
JAFA
2021.12 - 2022.05
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Reviewed order data to verify transactions and shipping dates.
- Verified accurate account invoicing through collaboration with accounting department.
Program Assistant Intern
Adelaide Festival Centre (OzAsia Festival)
2021.09 - 2021.11
- Responding to volunteer coordinator and outdoor program director with volunteer recruiting and out door programs such as Moon Lantern Trail and Lucky Dumpling Market
- Assisting volunteer coordinator recruiting volunteers for OzAsia Festival, including regularly contacting volunteers about availabilities and shifts
- Proofreading and checking schedules of outdoor performances, workshops and volunteers' qualifications
- Assisting Volunteer Signing-in/out at volunteering briefings and shifts during the fest
- Assisting running outdoor programs and workshops throughout OzAsia Festival
Membership & Information Management Specialist
Heilongjiang Grain Trade Market Co.,Ltd
2013.11 - 2019.03
- Managing social media account (WeChat and official website), activating over 1200 followers
- Posting over 2400 articles per year, including daily grain trading information ( target number, tonnage, trading festival time and grain production area, etc.)
- Monthly designing website pages and modules
- Preparing for annual Golden Autumn Food Fair and post-event evaluation.
- Building and maintaining strong relationships with diverse stakeholders
Education
IMBA (Tourism And Event Management) -
University of South Australia
Adelaide, SA09.2021
Skills
- Events logistics management
- Team Development
- Volunteer Management
- Problem-Solving
- Database Management
- Community Events
Certification
- RSA, Certificate II in Hospitality, COVID Marshall Training Certificate, Working With Children Check
Referees
Referees will be provided once employer requests.
Timeline
Event Manager
Today Adelaide Media
2023.09 - Current
Venue Manager - Adelaide Fringe 2022&2023
The Garage International
2023.02 - 2023.03
Receptionist Administrator
Jacksons Motor Inn
2023.01 - Current
Volunteer Coordinator - OzAsia Festival 2022
Adelaide Festival Centre
2022.09 - 2022.11
Front of House Team Member
Illuminate Adelaide Foundation Limited
2022.07 - 2022.08
Volunteer Supervisor
Womadelaide Foundation (2022 & 2023)
2022.02 - 2022.03
Front of House Team Member
Oyster Farm Tours
2021.12 - 2022.07
Subcommittee Member - Japanese Festival
JAFA
2021.12 - 2022.05
Program Assistant Intern
Adelaide Festival Centre (OzAsia Festival)
2021.09 - 2021.11
Program Volunteer
Multicultural Communities Council Of SA
2021.05 - Current
Membership & Information Management Specialist
Heilongjiang Grain Trade Market Co.,Ltd
2013.11 - 2019.03
IMBA (Tourism And Event Management) -
University of South Australia
- RSA, Certificate II in Hospitality, COVID Marshall Training Certificate, Working With Children Check
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