IMRAN SHARIFF A
Chennai,India
Summary
QSR Operations Professional with extensive experience in driving business growth through strategic leadership in restaurant openings and franchise expansion. Delivered significant contributions in multi-unit operations management, P&L oversight, and training, resulting in enhanced sales growth and efficient food cost control. Committed to achieving operational success and fostering sustainable growth in fast-paced environments.
Overview
5
5
Languages
17
17
years of professional experience
Work History
Operations Manager
Tositos Restaurants
Chennai
01.2022 - Current
- Managed end-to-end restaurant operations including planning, setup, recruitment, training and launch execution.
- Managed multiple restaurant operations to facilitate business expansion.
- Managed new store opening activities including manpower planning, SOP implementation, operational readiness and team development.
- Successfully opened and supported franchise outlets in Bangalore (2 outlets), Malaysia Sabah and Anna Nagar.
- Joined Tositos in 2022 and successfully opened the Velachery restaurant from pre-opening stage to operations.
- Led restaurant managers and operations teams to achieve sales, service, quality and profitability targets.
- Monitored P&L performance, food cost, labour cost, inventory and operational expenses to ensure financial health.
- Improved operational efficiency through process improvement and team capability building.
- Developed training plans to enhance staff capabilities and elevate customer experience across outlets.
- Conducted audits and ensured food safety, hygiene and brand standards.
Restaurant Manager
Albaik
Saudi Arabia
01.2019 - 01.2022
- Led teams, ensuring adherence to quality, service, and cleanliness standards, resulting in enhanced customer satisfaction.
- Controlled inventory, manpower, and operational costs to optimise operational efficiency.
- Maintained high standards with over 90 FQC audit scores in multiple assessments.
- Managed high-volume international QSR operations to ensure efficient service delivery.
Restaurant Manager
Tovo Groups
India
01.2016 - 01.2019
- Oversaw restaurant operations, enhancing business performance and developing team capabilities.
- Achieved sales growth from 9 Lakhs to 23 Lakhs within 6 months following handover.
- Scheduled employees to keep shifts well-staffed.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Trained newly hired employees on service techniques, company procedures and safety processes.
Assistant Manager
Domino's Pizza
India
01.2014 - 01.2016
- Managed customer experience and service standards to enhance team operations.
- Achieved monthly sales targets consistently and maintained strong OER audit performance.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
Shift Manager
KFC
India
01.2012 - 01.2014
- Coordinated staff shift schedules to ensure adequate coverage and effective team deployment, supporting food safety and smooth daily restaurant operations.
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Supervised team of 15 staff, delegating tasks and managing schedules to optimise shift efficiency.
Team Member
KFC
India
01.2010 - 01.2012
- Improved customer satisfaction by providing prompt and effective service.
- Worked hard to learn all required tasks quickly to maximise performance.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Took orders and made suggestions to guest tastes and preferences.
Education
Diploma -
Hotel Management & Catering Technology
01-2012
Skills
- QSR Operations Management
- Multi-Unit Restaurant Management
- Franchise Operations Management
- Restaurant launch
- P&L and Cost Control
- Operational Efficiency
- Sales optimisation
- Inventory & Wastage Control
Languages
Tamil
English
Hindi
Arabic
Urdu
Timeline
Operations Manager
Tositos Restaurants
01.2022 - Current
Restaurant Manager
Albaik
01.2019 - 01.2022
Restaurant Manager
Tovo Groups
01.2016 - 01.2019
Assistant Manager
Domino's Pizza
01.2014 - 01.2016
Shift Manager
KFC
01.2012 - 01.2014
Team Member
KFC
01.2010 - 01.2012
Diploma -
Hotel Management & Catering Technology