Brandon Agius
Seaford Rise
Summary
Dynamic Customer Banking Specialist with a Proven Track Record at the Commonwealth Bank of Australia, Excelling in Customer Service and Leadership Responsibilities. Enhanced Client Satisfaction through Effective Problem-Solving and Striving to Resolve Client Enquiries. Skilled in Cash Handling and Team Coordination, Consistently Achieving High Customer Loyalty and Operational Efficiency.
Accomplished and Energetic Marketing & Customer Service Leader with a Passion and Solid History of Achievement in First Contact Resolutions, Customer Rapport Building and Team Management/Training. Motivated leader with Strong Organisational and Prioritisation Abilities with a Unique Ability to Relate to Diverse Clients and Provide Successful Solutions. Areas of Expertise Include having a Driven Motivation, Supreme Work Ethic, Energetic Student Mentality and Maintaining a Positive Attitude.
Overview
10
10
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank of Australia
04.2022 - Current
- Supported the Branch Manager with Daily Tasks such as Opening / Closing the Branch, Daily Cash Balancing and Employee Rostering ensuring Smooth Branch Functioning and Effective Communication amongst Team Members.
- Trained and Mentored New Employees in Banking Procedures, Risk Compliance and Customer Service Excellence.
- Managed Risk Effectively through Strict Adherence to Compliance Guidelines, Minimizing Financial Losses due to Fraud or Errors in Transactions.
- Enhanced Customer Satisfaction by Providing Prompt and Accurate Responses to Enquiries regarding Bank Products and Services.
- Resolved Complex Customer situations by utilising Problem-Solving Skills and Escalating Issues when Necessary.
- Assisted Customers in Navigating Online Banking Platforms, Improving their overall Digital Banking Experience.
- Processed Daily Cash Transactions Accurately while Adhering to Security Protocols, Minimizing Risk Exposure for the Bank and its Customers.
- Assisted in Fraud and Scam Prevention Efforts by Closely Monitoring Customer Accounts and Reporting Suspicious Activity as Required.
- Educated Clients on Banking Products, Enhancing their Financial Literacy and Product / Service Utilisation.
- Promoted Superior Experience by Addressing Customer Concerns, Demonstrating Empathy and Resolving Problems Swiftly.
- Boosted Employee Morale through Recognition Initiatives, Leading to Increased Productivity Levels across the Team.
- Managed Daily Branch Activities for Optimal Performance, Ensuring Compliance with Banking Regulations.
Business Account Manager
Telstra
05.2016 - 04.2022
- Consistently Overachieved KPI Monthly Sales Goals and Recognised
as One of the Top Sales Generators in the South Australian Metropolitan Area
- Maintained Productive Relationships with Existing Customers through
Exceptional Follow-Up after Sales which Generated High Volume
of Referrals and 100% NPS
- Opened and Closed the Store including Counting Cash, Reviewing
Daily Summaries and Relaying Information to Business Owners
- Managed Staff on Weekend Shifts by Providing Store Support,
Background Processes and Motivational Incentives to hit KPIs
- Resolved Customer Complaints by Exchanging Products, Refunding
Money, Adjusting Bills and Offering Problem Solving Strategies
- Created Strategies to Develop and Expand Existing Customer Sales
and Implemented them by Directing Sales team Training Sessions and
1 on 1 Development Meetings
- Provided Troubleshooting and Tech Support to Customers for Products
that may be Experiencing Issues
- Trained New Sales Staff on Overview of Role, Educated Staff about
Upcoming Products and Strategies to Market them to Customers
- Proficient use of Console / Salesforce, Siebel, MobileNet Connect, Helpdesk, CAT, ESQ, ICE, Retail Live, Solbuild and Office Suite
- Participated as a Successful Google and Huawei Ambassador which
focused on the Training, Sales and Endorsement of the Brand and
its Products
Team Leader - Sales Person
AIDA
06.2015 - 04.2016
- Consistently Overachieved Weekly Sales Goals and Received Company Awards for Breaking Various Daily, Weekly and Monthly Sales Records
- Supervised other Staff and Provided Training and Orientation to
New Staff
- Established Work Procedures or Schedules and Kept Track of the Daily
Work of Staff
- Circulated Among Potential Customers or Travelled by Foot to Sell
Merchandise or Services
- Contacted Customers to Persuade them to Purchase Merchandise or
Services
- Explained Products or Services and Prices and Demonstrated use of
Products
- Scheduled and Confirmed Appointments for Clients, Customers, or
Supervisors
- Answered Questions about Product Features and Benefits
- Set Up and Displayed Sample Merchandise at Corporate Parties or Stands
- Stocked Carts or Stands
- Coordinated Conferences, Meetings, or Special Events, such as Crew
Nights or Team Building Exercises
- Composed, Typed and Distributed Meeting Notes, Routine
Correspondence or Reports, such as Presentations or Monthly Reports
- Provided Sales and Marketing for Doctors Without Borders (Médecins Sans Frontières),
National Broadband Network, Telstra, Adelaide Zoo, RSPCA South
Australia, Mcgrath Foundation and Oxfam.
Education
Bachelor of Music - Music
University of Adelaide
Adelaide, SA09-2017
Professional Diploma - Teaching English To Speakers of Other Languages
Australasian Training Academy
Adelaide, South Australia08-2016
Certificate IV - Property Services
Real Estate Training College
Adelaide, SA10-2014
Secondary School - SACE Stage 1 & 2
Cardijn College
Noarlunga, SA11-2012
Skills
- Employee Management
- Employee Rostering
- Branch Operations
- Cash Handling and Management
- Sales and Marketing
- Team Co-Ordination
- Customer Service
- Time Management
- Active Listening
- Education and Training
- Negotiation
- Instructing Strategies
- Persuasion
- Customer Relationship Management
- Problem Solving
- Team Leadership
Timeline
Customer Banking Specialist
Commonwealth Bank of Australia
04.2022 - Current
Business Account Manager
Telstra
05.2016 - 04.2022
Team Leader - Sales Person
AIDA
06.2015 - 04.2016
Bachelor of Music - Music
University of Adelaide
Professional Diploma - Teaching English To Speakers of Other Languages
Australasian Training Academy
Certificate IV - Property Services
Real Estate Training College
Secondary School - SACE Stage 1 & 2
Cardijn College
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