Brenton Hogben
Penong
Summary
Dynamic operator with a strong work ethic and problem-solving skills, successfully reduced equipment downtime at GRA Mining through effective troubleshooting. Proven ability to enhance team performance and maintain safety compliance, while consistently meeting operational targets. Adept in machinery operation and fostering collaboration among team members to drive continuous improvement.
Overview
16
16
years of professional experience
Work History
Operator
GRA Mining
08.2023 - Current
- Operated machinery according to safety protocols and standard operating procedures.
- Assisted in maintaining cleanliness and organization of work area.
- Collaborated with team members to improve workflow efficiency.
- Followed instructions for equipment setup and operation tasks.
- Participated in training sessions on safety and operational procedures.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Maintained organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected products and machines to maintain quality and efficiency.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Cook
Northern Interests
02.2022 - 07.2023
- Prepared diverse menu items following standardized recipes and portion control guidelines.
- Maintained cleanliness and organization of kitchen workspace to comply with health and safety regulations.
- Assisted in inventory management, tracking supplies to ensure availability for daily operations.
- Operated kitchen equipment safely while adhering to operational protocols for quality food preparation.
Manager
Northern Interests
11.2020 - 02.2022
- GlendamboLed team in operational strategy development to enhance productivity and service delivery.
- Streamlined workflows by implementing process improvements, reducing turnaround times.
- Mentored junior staff, fostering a collaborative environment and enhancing team performance.
- Analyzed operational data to identify trends and inform strategic decision-making processes.
- Led team in operational strategy development to enhance productivity and service delivery.
- Oversaw budget management for departmental operations, optimizing resource allocation for efficiency.
- Facilitated regular team meetings to assess progress on initiatives and adjust strategies as needed.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Manager
HS Services
06.2018 - 11.2020
- Led team in operational strategy development to enhance productivity and service delivery.
- Streamlined workflows by implementing process improvements, reducing turnaround times.
- Mentored junior staff, fostering a collaborative environment and enhancing team performance.
- Analyzed operational data to identify trends and inform strategic decision-making processes.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and objectives.
- Oversaw budget management for departmental operations, optimizing resource allocation for efficiency.
- Facilitated regular team meetings to assess progress on initiatives and adjust strategies as needed.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
Attendant
BP Ceduna
03.2010 - 06.2018
- Provided exceptional customer service to ensure positive experiences for all visitors.
- Maintained cleanliness and organization of facility, adhering to safety protocols and standards.
- Assisted in inventory management by restocking supplies and monitoring stock levels.
- Operated point-of-sale systems efficiently, processing transactions with accuracy.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction.
- Conducted routine maintenance checks on equipment, ensuring optimal functionality.
- Trained new staff on operational procedures and customer service best practices.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Utilized strong interpersonal skills to establish rapport with guests.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
- Handled cash transactions accurately, providing guests with prompt billing services.
- Enforced adherence to health and safety protocols, contributing to safe environment for all.
- Greeted customers and offered them assistance.
- Promptly responded to all requests for assistance.
Education
High School
Plympton High School
Plympton, SASkills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Machine operation
- Equipment operation
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Safety compliance
- Heavy equipment operation
- Quality assurance
- Production procedures
- Plant safety
- Flexible schedule
- Data entry
- Issue resolution
- Customer service
- Continuous improvement
- Work scheduling
- Staff management
- Facility maintenance
- Strong work ethic
- Teamwork and communication
- Positive attitude
- Punctual and reliable
- Good communication
- Following instructions
- Machinery operation
- Worksite safety
- Safety standards compliance
- OSHA guidelines
Timeline
Operator
GRA Mining
08.2023 - Current
Cook
Northern Interests
02.2022 - 07.2023
Manager
Northern Interests
11.2020 - 02.2022
Manager
HS Services
06.2018 - 11.2020
Attendant
BP Ceduna
03.2010 - 06.2018
High School
Plympton High School