Brooke Semmens

• Ensured customer satisfaction by providing exceptional service and addressing concerns promptly.
• Efficiently processed payments, ensuring smooth and prompt transactions at the cash register.
• Established and maintained professional relationships with customers to increase trust and rapport.
• Created an inviting environment for customers by maintaining store organisation and cleanliness.
• Working effectively with other team members to ensure smooth store operations.
• Balancing multiple tasks efficiently in a fast-paced environment.
• Resolved customer complaints professionally, turning negative experiences into positive outcomes.

· Effectively managed phone calls, emails, and walk-in job seekers.

· Demonstrated strong multitasking abilities while managing numerous tasks under tight deadlines.

· Performed tasks such as data entry, photocopying, and scanning documents.

· Answered the phone promptly and directed the calls to the correct department.

· Booked and confirmed appointments.

· Greeted visitors professionally and provided assistance.

• Maintained a safe work environment for construction workers by implementing appropriate traffic control measures.
• Ensured compliance with permit requirements.
• Managed pedestrian traffic ensuring safety in and around the worksite.
• Responded to complaints and concerns appropriately.
• Providing clear directions for drivers to help them navigate through the roadworks.
• Efficiently managed traffic control for major events including The Tour Down Under, through effective teamwork and coordination.
• Thoroughly documented each site with detailed records and photo evidence to ensure a comprehensive overview of the setup.
• Prioritising client satisfaction to ensure exceptional service and positive experiences.

• Trained in multiple departments including cosmetics, night fill, soft goods, and supervisor for the checkouts.
• Addressed and resolved customer complaints in a polite and professional manner.
• Developed strong customer service skills to provide a great experience for the shopper.
• Supervised self serve and checkouts of around 5-10 team members.
• Responsible for closing the store ensuring all tills were counted, store was clean, and end of day duties were complete.
• Effectively managed incoming calls, directing each caller to the correct department.

• Gained experience with working in a fast paced environment.
• Effective multitasking to ensure all tasks were completed in a timely manner.
• Efficiently managed store closing duties, prioritising the service of drive through and front counter customers, ensuring cleanliness, accurately counting tills, and preparing the store for a smooth handover to the morning crew.
• Demonstrated strong multitasking abilities, handling multiple orders while maintaining high standards of quality and service.