FAISAL ABDULLAH ALMAHMOUD
Riyadh
Summary
Dynamic Public Relations Professional with 10 years of diverse experience in customer service, internal communications, project support, remote sensing, and office management. Proven track record of achieving organizational goals and delivering exceptional client solutions. Highly motivated and results-oriented, seeking a challenging role to leverage my technical expertise and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Customer Service Supervisor
King Abdulaziz City for Science and Technology
01.2021 - Current
- Maintained a customer satisfaction rate above 95% throughout 2023-2024.
- Resolves escalated customer complaints
- Performs quality checks on the product
- Produces invoices and quotes
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managesmanages and leads a team of customer service staff at the Remote Sensing Department of the Earth and Space Research Institute
Customer Service Executive
King Abdulaziz City for Science and Technology
10.2019 - 01.2021
- I transitioned from my position as a project coordinator to a related position as a Provided exceptional customer service, effectively resolving inquiries and complaints through various communication channels while maintaining a positive and professional demeanor
Project Coordinator
King Abdulaziz City for Science and Technology
05.2016 - 10.2019
- Dedicated and results-oriented project
- Proven ability to manage complex projects from inception to completion, Strong organizational and communication skills, adept at collaborating with cross-functional teams and stakeholders to achieve project objectives
- Kept projects on schedule by managing deadlines and adjusting workflows.
Office Administration Manager
King Abdulaziz City for Science and Technology
11.2014 - 05.2016
- In addition to my previous position as an administrative assistant, I worked as a project coordinator after developing my management and project coordination skills
- Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
Senior Executive Assistant
King Abdulaziz City for Science and Technology
02.2009 - 09.2014
- Commenced my professional journey at KACS, where I simultaneously assumed the responsibilities of an Administrative Assistant and a Public Relations Specialist
- In this dual role, I effectively managed administrative tasks while also actively engaging in public relations activities
Secretary General's Office Manager
King Faisal Center for Research and Islamic Studies
08.2008 - 12.2008
- Efficiently managed office operations, providing comprehensive administrative support, coordinating complex events, and overseeing staff to ensure seamless office functioning
Patient Care Assistant
Dr. Sulaiman AL Habib Medical Group
01.2008 - 08.2008
- Greet patients, schedule appointments, answer phones, and file records
- Assist with billing, insurance claims, and patient inquiries
- Provide excellent customer service and maintain confidentiality
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Course Coordinator
Arabic for all
02.2007 - 07.2008
- Managed academic courses, including scheduling, instructor selection, curriculum development, student support, and assessment
Education
Bachelor's degree - Public Relations
King AbdulAziz University
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Customer relations
- Team development
- Relationship building
- MS office
- Issue resolution
- Quality assurance
- Continuous improvement
- One call resolution
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Customer Service Supervisor
King Abdulaziz City for Science and Technology
01.2021 - Current
Customer Service Executive
King Abdulaziz City for Science and Technology
10.2019 - 01.2021
Project Coordinator
King Abdulaziz City for Science and Technology
05.2016 - 10.2019
Office Administration Manager
King Abdulaziz City for Science and Technology
11.2014 - 05.2016
Senior Executive Assistant
King Abdulaziz City for Science and Technology
02.2009 - 09.2014
Secretary General's Office Manager
King Faisal Center for Research and Islamic Studies
08.2008 - 12.2008
Patient Care Assistant
Dr. Sulaiman AL Habib Medical Group
01.2008 - 08.2008
Course Coordinator
Arabic for all
02.2007 - 07.2008
Bachelor's degree - Public Relations
King AbdulAziz University
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