Amal Alshahrani
Ryiadh,01
Summary
looking for a job to use my good understanding of business analysis and customer service.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Business Analyst
IBtech company
Riyadh, Saudi Arabia
03.2022 - Current
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Mapped current business and operational processes and recommended areas for improvement.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
Customer Service Specialist
IBTech company
Riyadh
01.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Junior Data Scientist
SDAIA Academy
Riyadh , Saudi Arabia
09.2021 - 12.2021
- Collected STRUCTURED and UNSTRUCTURED information from diverse sources.
- Used REGRESSION and CLASSIFICATION algorithms to analyze and solve complex business problems.
- Ran statistical analyses within software to process large datasets.
- Modeled predictions with feature selection algorithms.
- Applied statistical and algebraic techniques to interpret key points from gathered data.
Project Manager Trainee
Tamkeen Technologies
Ryiadh, Saudi Arabia
04.2019 - 06.2019
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Identified project scopes, constraints, risks and deadlines.
- Supported project managers in managing schedules and milestones.
- Used various software to create and maintain comprehensive project documentation.
Education
A-Levels - Data Science and Artificial Intelligence
SDAIA Academy
Riyadh, Saudi ArabiaCertificate of Higher Education - English language
Institute of Columbia University dgr
United States -New York Bachelor of Science - Computer , Information system
King Khalid university
Abha, 'Asir RegionSkills
Programming languages (Python, MySQL)Python Libraries:(Numpy, Matplotlib, seaborn, Sklearn,pandas )Data extraction (structured and scrapped )Exploratory Data cleaning ( I worked on MTA data )Machine learning (unsupervised learning,supervised algorithms )Regression (linear ,logestic )Natural Processing Language (multi-classification )Deep learning ( building the neural network which classifies the images of the landmark into 5 categories )
Training and Development
Planning and Coordination
Certification
Guinness record certificate by Guinness World Records,Hajj hackathon ( 1-3 Aug 2017 )
Timeline
Business Analyst
IBtech company
03.2022 - Current
Customer Service Specialist
IBTech company
01.2022 - Current
Junior Data Scientist
SDAIA Academy
09.2021 - 12.2021
Project Manager Trainee
Tamkeen Technologies
04.2019 - 06.2019
A-Levels - Data Science and Artificial Intelligence
SDAIA Academy
Certificate of Higher Education - English language
Institute of Columbia University dgr
Bachelor of Science - Computer , Information system
King Khalid university