SALEH ALQAHTANI

• Led a team of operations managers to ensure service stability across all projects, significantly enhancing service quality.
• Leveraged extensive experience as Operations Manager to develop leadership skills and effective coordination between projects, improving overall team performance.
• Organized and facilitated knowledge transfer regarding new services to stakeholders and beneficiaries, ensuring thorough understanding and effective implementation.
• Monitored the technical ticketing system and coordinated with technical teams to ensure efficient problem resolution.
• Defined the support scope, updated classifications for issues and inquiries, and analyzed potential technical problems to mitigate risks.
• Organized and led regular meetings to improve service quality and enhance communication between teams, contributing to effective coordination.
• Oversaw the review of project changes to ensure smooth workflow and prevent negative impacts on beneficiaries.
• Developed effective communication strategies for new service launches, enhancing awareness and achieving positive results.
• Evaluated and improved project services by automating manual processes, increasing efficiency and reducing errors.
• Established standardized policies and procedures for projects, ensuring accurate documentation and streamlined operations.
• Tracked current and future goals for services and projects, ensuring alignment with company strategies and objectives.
• Monitored the needs of supporting teams and project managers to provide necessary tools and resources, improving overall performance.
• Developed operational and support plans to address potential or ongoing issues and crises, ensuring effective responses.
• Supervised privilege management and organized roles to ensure appropriate access to information for each team.
• Prepared periodic reports to track technical issues and highlight challenges, aiding in the prevention of recurring problems and improving

• Monitored project services to ensure stability.
• Supported teams in resolving user issues and engaged with relevant stakeholders.
• Coordinated with operational teams to ensure efficient service delivery.
• Collaborated with business management to align operations with objectives.
• Monitored and ensured timely resolution of tickets.
• Ensured digital services met quality standards and were continuously improved.
• Provided regular performance reports on projects.
• Identified and implemented best practices to enhance operational processes.
• Managed multiple projects simultaneously, transitioning between them throughout my career as an Operations Project Manager. These projects served a large segment of citizens and residents in the Kingdom, including:

• Tajeer Project: Management of vehicle leasing contracts.
• Tawseel Project: Delivery services through applications.
• Land Transportation Project: Management of licenses and operational cards.
• Buses Project: Educational and specialized transport services.
• Logisti Project:Diverse logistics services.
• Bayan Project: Cargo load data documentation.
• Unified Maritime Platform: Services related to maritime activities.
• Ferris Project: Passenger and cargo transport via ferries.
• Parcels Project: Parcel delivery services for postal companies.
• Ather Project: Measurement of driver and vehicle risks.
• Wasl Project: Various services including ride-sharing and live location tracking for taxis and trucks.
• City Entry Project: Booking appointments for trucks to enter cities.
• Daleel Project: Providing historical and real-time location information for trucks.
• IAM Project: Seamless transition between projects with single login.
• Ibhar Project: Services for yacht owners.

• Managed and directed the Back Office team for customer ticket reception and activation.
• Supervised customer service for key digital services, benefiting a large segment
  of residents and citizens in the Kingdom. Services included: Muqeem (General Directorate of Passports), Zawil (General Directorate of Border Guard), Salamah (General Directorate of Civil Defense), Amn (General Directorate of Public Security), Tamm (General Department of Traffic).
• Monitored team performance to achieve goals.
• Resolved complex issues comprehensively.
• Coordinated training to enhance team skills.
• Improved response speed and monitored inquiries and complaints.
• Enhanced internal communication for departmental integration.

• Provided customer service for all Elm Company services.
• Managed and logged customer tickets and complaints.
• Directed tickets to relevant departments.
• Monitored ticket status and provided regular updates to customers.
• Provided initial technical support and guidance to customers.

• Ensured accuracy and regular updating of customer data.
• Analyzed registration data to detect irregular patterns or violations.
• Monitored policy changes and implemented them in the auditing system.
• Verified the accuracy and integrity of documents such as contracts and agreements.
• Collaborated with Sales and Customer Service departments for continuous coordination.

• Provided customer service by effectively addressing all inquiries related to Elm Company's services.
• Actively listened to customer issues and offered appropriate support to resolve them.
• Maintained a positive demeanor with customers to ensure their complete satisfaction.
• Worked to accurately understand customer needs to ensure the delivery of suitable and effective solutions.
• Participated actively in company meetings to discuss upcoming projects or address concerns collectively as an ensemble member